-
February 2024 by Jason Novy
Staff was kind and friendly
-
February 2024 by Susan Horn
Products are always changing, good opportunity to try new things.
-
February 2024 by Elaine C
Maybe I came at the wrong time, but their shelves seemed to be empty of a lot of items.My husband wanted to look at the models, but apparently they don't carry that any more.The store itself is clean, and the workers are friendly and parking is easy
-
January 2024 by LB3711
Craft store had stuff
-
December 2023 by Linda Burch
Lots of fun shopping for holiday decor and gifts for our little artist ?
-
December 2023 by Emil Vicale
I love Michaels. I went to Michaels to pick up a few items. All went well.One item I needed spray paint is under lock and key. After finding the lone Michaels worker, she helped and opened the cage for me.I go to the cash registers and am met with a giant line. Two registers are manned, and six are self-checked. Of course, all six are empty. I decide to take one, and others follow.During my self-checkout experience, as I navigated this HORRIBLE experience, I had to hit the button for help because they needed to check ID when buying spray paint.After a few minutes, I abandoned my self-checkout and returned to the line to waste another 10 minutes.Finally, at a manned checkout that went smoothly, no ID was required, and finally, I had to ask for a bag because I am not an octopus, which was .35 cents.
-
November 2023 by Dana
Micheals is a pretty decent craft store. Was not happy on their selection of craft christmas items. They were out of stock on a lot of stuff. Their other departments I looked through were stocked ok. Cannot tell you how customer service was because I saw no employees while walking through the store, and went through self check out because they only had one cashier, and the line was extremely long.
-
November 2023 by Anonymous
I came in to exchange a skein of yarn- I bought the wrong color when it had gone on sale and simply wanted to switch it out based on whatever their protocol is to maintain their inventory counts. The associate told me that Michaels doesnt do exchanges unless the item is damaged and I request the same item, same color. I told her that didnt make sense because I'm willing to get the same brand skein of yarn but just a different color and all the colors from this brand are priced the same. She was adamant that they cannot do that so I asked to speak to the manager who was just as rude. You'd think I was trying to steal from the store. So customers beware: if you're going in to get exactly what you need, the store is great but if you want to exchange something, prepare for it to be a 30 minute ordeal with rude service. It's no wonder why they've replaced most of their registers with self check out. Good grief.
-
October 2023 by Ann W
I can roam this place for hours. the staff is friendly and helpful. Great decorating supplies and huge assortment of craft stuffs!
-
October 2023 by Ann Wong
I can roam this place for hours. the staff is friendly and helpful. Great decorating supplies and huge assortment of craft stuffs!
-
September 2023 by Mark Miller (Best Mark Miller)
This is a really good store. Well organized, clean and well stocked except for one thing I wanted (Model Tree Foliage supplies) ... but come to think of it, i don't think Mike's has ever had that stuff.
-
September 2023 by Jessica Salas
There was not much in Lemax halloween decor, which is why I was there. But they did have alot of variety in halloween decor.
-
July 2023 by Carol Rodriguez
I can't believe this store has a cashier in the front that just stands there and tells you to self-checkout. Excuse me?! I had a cart full of over fifty items, and I had to check myself out because she's only allowed to scan for cash only customers. I'm baffled. My store in Brewster is so friendly and there for its customers. Why is this Brookfield one allowing customers to leave upset?
-
July 2023 by Donna Karn
I was in your Brookfield Store in Ct and when I walked up to check out the cashier said I had to use self scan. She said she could only do cash sales and returns on the her register. She told me the self checkouts were to make her job easier and that she was only making minimum wage. Wow....what a horrible attitude. So, my point is, your customer service is terrible at the front end.
-
July 2023 by Aristides Rodriguez
Great store for craft supplies for my kids. A bit pricey sometimes