Harbor Freight Tools is known as America's #1 Tool Store, with over 1500 locations nationwide. It offers a wide range of affordable tools, including automotive, air and power tools, storage, outdoor power equipment, generators, welding supplies, shop equipment, and hand tools. The store is popular for providing quality tools at unbeatable prices, making it a good choice for those needing tools for occasional use or DIY projects. Customers appreciate the helpful and friendly staff, with some staff members offering good guidance and input on products. Many find the store to be well-organized and clean, and they suggest getting coupons from the website to maximize savings. However, there are some downsides. Customer service can be slow and unresponsive, especially during busy times when staff may be preoccupied with phone calls or other duties. The quality of tools is generally lower than more expensive brands, and some tools may not last long enough for frequent use. Additionally, some customers feel the need to be patient and persistent when dealing with customer service issues. Harbor Freight does offer a good return policy and lifetime warranties on certain items, which adds value for occasional buyers. Overall, it is a solid option for budget-conscious customers seeking value-priced tools, but those needing high-quality, durable tools may want to consider other options.
