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February 2024 by Stephanie Serrano
Tech ripped my interior air filter and rear windshield wiper. They must work on commission. So disheartening. They are supposed to work with integrity and honesty, as the sign says that is hanging on the wall in the store.Very dishonest shop and worker.I went to get tire rotation. Why would the technician tell me my interior air filter is ripped along with my rear windshield wiper ? Why was he in my glove box when I went for a tire rotation? I know he sabotaged the wiper and air filter because 2 days before, I had an oil change at a different establishment, and everything was perfectly fine ... no ripped airfilter or ripped rearwiper. How does an air filter sustain a rip and a windshiled wiper???? Ironic, huh ?Might i mention that on the day I drove my car to get the tire rotation it was raining outside and I used the wiper and it was not ripped whatsoever. I had no issues AT ALL ! Now when i drive in the rain i cant even see out of the rear window due to this indiviaul rippimg the wiper. I called corporate to make a complaint and got a file # but still l have yet to hear back from anyone and it's been 3 weeks.
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February 2024 by Matthew Thomas
The staff are courteous with their time and professional, they routinely will take the time to answer your questions in detail even while the phones are ringing in the background. I’ve had 2 cars worked on over the span of 6 years of being a customer at this location and have yet to have any issues with communication or professionalism. I’ve looked at my bill and often seen -$10 or -$25 discounts due to a promotion I didn’t realize was active. These acts build trust and repeat business.
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February 2024 by Peter Kobylinsky
Mark and his team are great. Mark is a excellent branch mgr, and knows the issues with my 3 cars.
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February 2024 by Steph N.
Terrible service. Totally dishonest workers. I took my car for a tire rotation. The mechanic returns to me and tells me that my rear windshield wiper and interior air filter is ripped and if i wanted to replace. I said No. I find it ironic that both of the above are ripped when i took it for an oil change 2 days before and had no ISSUES AT ALL. I dont understand how i am going for a tire rotation and the mechanic is looking in my glove box and my rear windshield. Clear this person ripped both of these these so that he can get a commission especially when i had oil change 2 days prior and no issues were found with either of them. AND this day that i took my car for tire rotation it rained and at NO TIME WERE MY REAR WIPER RIPPED. VERY DISHONEST ESTABLISHMENT. I have called the Corporate office several times and received a case # but still have yet to hear from anyone. This DISHONEST practice HAS TO BE ADDRESSED.
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February 2024 by Debbie Parker
When I called the day before, Firestone understood my situation with a dead battery and then later possibility of tow truck not arriving on time. Regardless of the time for the appointment, they took my car in immediately even though it was 1.5 hours late from the appointment time.I've been using Firestone BROOKFIELD, CT for several years. They are wonderful -- always polite, listen, and explain charges.The only thing this time was I thought they were going to update me on the oil change.Firestone BROOKIELD, CT explained very clearly -- without selling me anything -- about my costs. I asked for extra services, and they made them available even though that was not on their calendar. They looked at what was needed for my car and suggested -- but did not push -- what was needed at my milage. THEY DO NOT OVERSELL. I had already dealt twice that day with overselling from the battery charger and tow truck companies.I don't go to the extreme expense of the dealership; I prefer Firestone. They look at my history with them and ASK if there have been any updates. They don't judge if I have done work elsewhere. Additionally, they honor their services.Firestone BROOKIELD, CT, is honest and reliable. As I sat waiting for my car, I heard them talking on the phone and in person to other customers. They were polite and kept people updated about their situations.
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February 2024 by Dana
Went here to get my oil change done and was warmly greeted when I walked in. Very helpful and knowledgeable staff.
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February 2024 by Noel Crf R
I waited for over two hours for a service which told me he was waiting for one of the workers to test the car when he wasn't.Could it be that Hertz cars do the work for free???
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February 2024 by helder silva
Guys were great they got in out with great service thank you for all your help god bless
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February 2024 by Jack Bouffard
Fast service and great employees!
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January 2024 by L N.
Great process, friendly staff and super fast exchange of 4 tires with balancing .... Close to fast food places if hungry while you wait
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January 2024 by Richard Bodie
Well I know I say this every time but the store manager Marc V. is the best!!!! He is someone who is perfect for the job at hand, just the way he explains things to everyone he deals with and his sincerity on getting your car to be the safest while there is just incredible. He is the only reason I go to Firestone and especially the Brookfield location, please don't let him go!!!!! This time around I also dealt with Damien before my visit when I called looking for a tire that I now know is a very rare size and the one tire that was on the site of that size said it didn't fit so when I called and spoke to Damien he explained the Load rating of tires and was the reason for it not being approved for my car. So he told me that he would look into the tire and other options if available. Within the hour he called back and said that tire was unavailable anywhere but gave me a quote for 2 tires that the warehouse had..I selected one and he had them at the store for my visit! TOP NOTCH!!!
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January 2024 by Trinity the x
I bring my car there to get tires. They do a good job.
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January 2024 by bennett kellogg
very helpful and friendly staff
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January 2024 by AM Fuccillo
Always Friendly, Informative Service... I have been going to Firestone in Brookfield for 13 years and will continue to do so.
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December 2023 by Priscilla Fisher
I got emissions done. Firestone in Brookfield is reliable and fast!
