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February 2024 by Haner Prieto Ramirez
Echo Bay offers boats for rent, their staff is friendly, the reservation process was easy, and the boat they rented us was very good. The overall experience was excellent. I put the 3 stars because the signage of the lake is not good in a specific place (according to the GPS in “Shelter Harbor” where there is no warning of something that looks like land (about 20ft from the diamond) and the boat motor was hit causing a slight damage to the propellers for which we had to pay USD100. It is recommended to review the navigation signage of the lake at a general level. The photos show places close to the mentioned site.
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February 2024 by John T
Would like to thank Bart, George, and the entire team at Echo Bay for a smooth, no pressure sale and great service on my new tritoon.
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October 2023 by Robert Hemphill
Amazing team and very well organized! 3rd time with this crew and looking forward to next season! Thx Jack for all your help today. Really appreciated your help even in the rain. Happy Holidays guys!
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September 2023 by Elisa Bruno
The perfect marina for your boat on Candlewood Lake Connecticut. Very well run with prompt service. Beautifully maintained, benches for viewing the boats and sunset. Restrooms are always clean. Plenty of parking. The connecting docks are easy to walk. Friendly people!
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September 2023 by Richard Ostroff
Our experience with Echo Bay Marina was flawless. The boat was in perfect working order and was a pretty newish model. The boat was extremely comfortable for all 9 souls with room to move around. The staff was extremely friendly and patient with us. We were instructed several times as we all arrived at different times but Michael instructed us with genuine kindness and care each time. We had dogs, children and adults and there were life vests for everyone that worked extremely well. What could have been a tedious slog with the kids and dogs was a pure joy. All of the staff were helpful casting off and coming back. Our time at Echo Bay Marina couldn’t have been more fun and will be one that will be remembered.
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September 2023 by Mark Haglund
First time renting a boat from Echo Bay Marina. I was very impressed. They were professional, friendly, and very helpful. The boat was clean and ran great. Not sure the experience could get any better. Looking forward to renting from them again.
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September 2023 by Donald Berger
PROBLEM RESOLVED, now a HAPPY CAMPER (BOAT RENTER)Drew the GM contacted me immediately after reading the below review and apologized for the mishandling of the situation.He not only agreed to allow my deposit to apply toward a future rental but also issued an additional credit as well. A smart businessman and a gentleman as well. Most refreshing in today's world. THANK -YOU DREW, MUCH APPRECIATED !!VERY DISAPPOINTED !!I rented a boat via their on-line system to celebrate my birthday on 9/9 with my family. My daughter tested positive for Covid on 9/7. I cancelled the reservation on-line. I subsequently called Echo Bay to reschedule the date and was told since I cancelled less than 72 hours I would forfeit my deposit. The person I spoke with on the phone said she could not authorize applying the deposit to another date but would transfer me to Drew’s (owner / manager ? ) voicemail.I left a detailed message on his voicemail. I let 24 hours go by and did not receive a return call. I found an email address on the Echo Bay website and sent an email with same info. Well over a week later I have not received a reply to my email. Additionally the weather on 9/9 was stormy all afternoon so I doubt we would have been able to be out on the lake anyway. I ended up renting a boat from Gerard’s yesterday 9/16 and had an excellent experience with them. The weather yesterday morning was cool, windy and cloudy and they called me to see if I wanted to reschedule for another date and without penalty. I thought at the minimum I would at least receive a response to my phone call or email from Echo Bay, very disappointing !
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September 2023 by Daniel Mathews
We had the best time of our lives today, thanks to the crackerjack staff at Echo Bay Marina! The boat was beautiful, the scenery was gorgeous, the lake is an amazing place, and the day was as relaxing and enjoyable as any we could imagine. We were blown away by how helpful and professional and courteous the entire staff was... Everyone went way above and beyond the call of duty to ensure that all of us had a safe and unforgettably terrific experience. I can't thank them enough. We will DEFINITELY be doing this again and again. If you love the outdoors, this is an adventure the whole family will enjoy and want to do over and over again. You can boat, swim, fish, sightsee, picnic, bird watch... I wish we could do this every day.MANY sincere, heartfelt thanks to the best staff on earth for a perfect day! WHAT A BLAST!
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August 2023 by Corie Jones Verron
This is our second year renting a pontoon boat from Echo Bay. Staff is helpful and friendly. Boats are always clean and in good condition. We always have the best time on the lake. Can’t wait to rent again!
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August 2023 by Jennifer Paolicelli
We love Echo Bay Marina! Had a great time boating on candlewood! The staff there was also very helpful. When I dropped my license through the cracks of the dock, they used their mad McGyver skills and got it back for me!
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August 2023 by Michelle Gallagher
We rented a boat for my nieces birthday and took her out on the lake with some friends. Everyone at Echo Bay was polite and went over the details thoroughly. It was a great day!!! Can’t wait to rent again.?
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August 2023 by Cheesy Mac
Great business and customer service. We chose to purchase a membership this year and rent different boats for the summer. They have a variety of Pontoon and Bowrider boats to choose from on beautiful Lake Candlewood.
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July 2023 by Rita Miller
We had a perfect day with friends and family on Candlewood Lake yesterday!From start to finish, every single person we dealt with from Echo Marina was knowledgeable, pleasant, and helpful. It was our first time renting a boat (pontoon), and things couldn't have gone smoother! Thanks for a great time!
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July 2023 by Debbie Tirado
Had so much fun on the pontoon boat. The staff at echo marina were so friendly, the process was quick and easy, the boat was in perfect condition and of course the lake was just beautiful. Would highly recommend and will be renting from them again soon im sure. ?️
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July 2023 by Victoria McGuinness
We had the best day out on the lake renting from echo bay! Staff was friendly, helpful , and efficient. The whole experience was seamless . The boat was beautiful and well maintained. We want a longer session for the next time we rent! Highly recommend.