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August 2024 by Kristan Zimmer
Tire prices are a good deal but they completely understaff the department. They need more help at the front desk at the very least but even back in service. I've sat in the waiting room a few times since I started getting tire rotations and these guys have unreasonable demands on their time. The phone is ringing off the hook and customers continue to flow in. No wonder Costco can offer cheap tires. They are understaffing the department and it's resulting in terrible customer experiences.
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August 2024 by F Ajdini
I recently purchased new tires for my car from this shop, but the car was out of balance right after. When I returned a week later, I discovered that the representative who sold me the tires had falsely added miles to the tires, claiming I had already driven 52,000 miles. Instead of validating and respecting the warranty they initially promised, they tried to find reasons to deny coverage. Beware, this shop is not as credible and reliable as they appear to be.
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June 2024 by Mike patel
Horrible experience. Service was terrible
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April 2024 by Michael Lueck
Wow, won't come here again.Special ordered tires, no problem, but then they wouldn't install them because of swollen lug nuts or some lame excuse. I had to return the tires and leave on my old tiresWent to Mavis discount tire and got the same tires replaced that day
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February 2024 by Robert Brown
worst tire center i have ever encountered. that is saying alot as i have been using town fair tire and they are known for sub par quality. buy tires from costco if you want to make multiple trips waiting mutiple hours only to get turned away because of there inability to remove a lug nut. my first trip they could not find my spline adaptor for my after market rims and lug nuts. it was usually in the glove box this is a common adaptor used on alot of cars you would think they could invest in a set to make customers lives easier. ok fine so i bought one and then made my second trip i waited over an hour just for them to tell me one of my lug nuts was stripped and they were not able to do the job. i took the car home and my 9 year old son and I were able to loosen all the lugs by hand and then tighten them to the proper torque. i then called the service manager to to see what happend and he just gave me the run around about how it was difficult. bottom line is alot of wasted time and a returned set of tires.
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February 2024 by Robert
Horrible Customer Service! 20 year member who shops at Costco weekly is almost always disappointed when at Brookfield Costco. Called at 4:42 about purchasing new tires, we were told we have them and to stop in. On arrival at 5:15 we don’t take walkins after 5. One employee said no, one said we can after the next appointment, then it was after several appointments with no guarantee. The lack of customer service is so disappointing even at the assistant manager position. Check out the photo as the shop is empty - car on the lift is done. The other bays EMPTY. Stick with waterbury costco - never an issue. Very disappointed with the staff at the tireshop and the store manager.
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February 2024 by Gina Pin
Professional and personable. This Brookfield hard-working crew knows tires! Excellent service and exceptional value.
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January 2024 by Stanley Gordon
Counter man Kyle was pleasant and helpful. Ordered tires installed in little over an hour. Much better attitude than Milford whse
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January 2024 by Sean
Just wanted to say thank you to the crew at Costco’s tire shop. They did a great job on my dads jeep! We were very happy with all the work they did, including putting nitrogen in the tires and the warranty that comes with the tires that includes tire rotations and re airing the tires for the life of them all for purchasing the tires from Costco , thank you again
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December 2023 by J V
Worst experience at a Costco. Anything you want to do here. Anything. Will take 3x longer than expected. Even returning a battery took about 30mins.
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December 2023 by Bill A.
Helpful staff.Large selection of items.Prices, for the most part were fair.Gas Station is a big plus with great pricing.
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December 2023 by Jordan Vartanian
Worst experience at a Costco. Anything you want to do here. Anything. Will take 3x longer than expected. Even returning a battery took about 30mins.
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November 2023 by J
All 4 brand new $$$ michelin tires were not balanced correctly, One was so out of balance car was not drivable over 50mph. While it took 2 tries, they did get the balance right on my tires the second time. The tech who handled the balance the second time was outstanding. One tire was balanced by Costco the first time and was almost 4 ounces out of balance which points to the tech who handled the first time was clueless, untrained or careless not sure which. Frustrating it cost me yet another half day to get this right, but gave them 3 stars since they got it right the second time.
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November 2023 by Anthony G.
I Love Costco. I've been to dozens. Im sorry to say this is the worst one by far. The food court needs to be fixed, the wait times are insane. I still give it 4 stars
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September 2023 by Zia Siddiqi (Zee)
Horrible horrible horrible. I guess you get what you pay for. After messing up my appointment once, they finally took my car in and after about an hour, they told me that they were unable to undo the lug nuts on the tires. They wanted me to take my car to a mechanic, and half him do the nuts, before they would change the tires. It cost me an extra $310 to get my lug nuts loosened and replaced before Costco would even touch it. The mechanic there arrogantly told me that he was not going to break his back for me. That sounded a little ridiculous, especially after the mechanic loosened them up pretty easily.Costco also does not do wheel alignment, and now I have to take my car to another mechanic to get the wheel alignment done and pay extra for that. The money I saved on the tires far exceeded the additional amount I had to pay to other mechanics
