-
February 2024 by Norman B.
After enduring four solid hours of testing at a major hearing aid seller, then gasping at their over-the-top cost, I headed off to Costco in Brookfield to try their Kirkland. Can't say if every Costco is as good, but this one has been spectacular. Their private test is long and detailed. And exacting. Turns out my visit was long overdue and sorely needed. Perhaps every hearing aid seller delivers the same results. For me , sounds were suddenly alive; clear, clean, bright, crisp discernable sounds. Which is very nice, but just my personal journey. It's how I got here that really matters. The preliminary test was exacting and the audiologist's patient attention to detail was impressive. It was sadly both humiliating and humbling to learn how poorly I was hearing. But the audiologist seemed to understand that, and remained kind and supportive and, I was sure, actually caring. My new ears (as I like to call them) arrived fulling programmed and ready to wear in about a week. After being fitted and tested I was asked to walk through the store. "Come back when you've done your shopping..." Then there were new question about comfort (both physically and audibly), the balance of background sounds, the sound of my own voice.... More adjustments, another walk, a few minor tweaks, and I was headed home. It was definitely not perfect after that. Yet no matter how minor or major a problem might have seemed to me, no matter my request for something only I could hear, it was resolved within minutes (or a few days at worst). There was never an added charge, never a hesitation. I'm only sorry I didn't go much sooner. It's well past a year now. My new ears - Kirkland Signature 10 (made by Sonova) - are still hearing flawlessly. Alas, not everyone has been as fortunate. This model has been discontinued and other brands are available. Fortunately it was never the device alone that impressed me - it's been the ongoing service. And I suspect that'll continue no matter whose brand is sold here.
-
December 2023 by Bill A.
Helpful staff. Large selection of items. Prices, for the most part were fair. Gas Station is a big plus with great pricing.
-
November 2023 by Anthony G.
I Love Costco. I've been to dozens. Im sorry to say this is the worst one by far. The food court needs to be fixed, the wait times are insane. I still give it 4 stars
-
November 2023 by Riley Emmerson
Never had a problem here
-
September 2023 by Olga R.
I have been a loyal member since 2006, and todays incident is not acceptable to my eyes, I work in New York and have residence in CT. My son is always with me. while I am outside waiting , he goes in to buy milk and this is since ongoing for 2 years . Today in the Costco 200 Federal rd Brookfield , CT location as usual my son goes in , I wait outside, he was stopped and unable to purchase milk because they stated he is 16 years old and a minor to purchase. Nothing was mentioned regarding that he needs to be in membership until I went in the store. I want to make a complaint, It feels like my son was profiled due to his age. At 16years old as a teenager ,male , and with all that is happening in this world, he should not have to experience feeling the way he felt for just buying milk and helping his mother. He should had been told that in order to shop he must show proof that he is in the membership. I appreciate protecting the customer and to make sure that that is their credit card, but after all this incident my id was not even verified to make sure that is me on the card. As a loyal customer, mother, human... please retrain your whole staff on how to approach your regulations on a professional matter. Also I spoke with the location manager which she did not have anything to say but repeated that he was a minor to purchase milk. And I am sure this will not matter , but I will not be going to purchase anything in this location. I call your 800-774-2678 and filled a verbal complaint .
-
August 2023 by David P.
I looked at mattresses at mattress, firm, BJ's, and Costco. Costco was the best running away....
-
July 2023 by Claudia Ochoa
Usually they have good service, but today two worker Laidy and Suzanne are very irrespetuos one laffing in my face and the other let me talk self, when i try to explain something about the my medicine, I know my English is not perfect, but I try to speak the hers language and they laffing aren't think is correct they me feel stupid.
-
May 2023 by Karen Pepper
Usually very good service but the other day I went to pick up my prescription & was told it wouldn’t be available another two days.So I go two days later but call the day before to check status of prescription & was told it would be ready . Changed my work schedule so I could be there during opening hours, drive the 30 minutes (again) to store and now they tell me it’s out of stock. Have these people ever heard of a phone or customer service?! My dog gets notifications on my phone when his prescriptions are ready. It would be good to be extended same service that my dog receives!!!! Very disappointing !
-
January 2023 by Bill T.
Living in Manhattan for a long time, Costco was never an option because if I bought more than one tube of toothpaste, I wouldn't have anywhere to store the extra ones due to having a tiny apartment. However, now that we spend some time in Connecticut, we have more room, which means we had to join Costco to buy large volumes of stuff.This is a Costco, so you know you'll get some insane deals. Five tubes of toothpaste for what you'd pay for two in the city. I like getting good deals on staples and this fits the bill. This store is pretty nice although it's a little overwhelming for me and it's sometimes hard to find things. I would definitely say things are located in semi-organized ways but sometimes you find the best deals in random places so you really have to wander around the entire store to make sure you're getting a deal. Checkouts are always busy but they've always been run efficiently when I have been there. There's so much stuff here, that I'll admit sometimes I feel anxious when I'm in this store, even though the aisles are wide and the ceilings are high. There's just really a lot of things stacked to the ceilings.Overall, when I need stuff from here, I enjoy the great deals. The parking lot is a bit of a bleep-show because nobody puts their carts back.
-
January 2023 by Andrew I.
I don't go to Costco often, but we were in Brookfield and had time to kill. Some of the quantities are way too large since two of my kids have gone to college. It's nice to go in and still look around to find items you can't find anywhere else. The free samples are always a plus. There are two things that I dislike with this Costco. The parking lot always seems to be a nightmare. I'm not blaming Costco, it just always seems that people drive irrationally in this parking lot. Also the lines are always insane. It has eased a bit since they added self check out. The employees are always friendly and helpful. My favorite part about Costco is leaving. We usually get something from the food stand. Even with 10% inflation everywhere else, their hotdog and drink combo is still $1.50. Kudos to you Costco. If it ain't broke, don't fix it. We also got the twisted churro which has made a comeback. It was off the menu for a little while. I'm guessing the popularity of churros has brought it back. Overall, usually a good experience at Costco.
-
December 2022 by Susan S.
It is extremely frustating to have to work so hard to try to get a business to stand up for their work. This location just won't stand up and take responsibility for their service work in the tire center.This is Brookfield, CT. The tire center is so busy that they cannot accomodate all the work that needs to be done as quickly as customers would like. And for that reason I am sure that service errors are made. It happened to me. The worst part of it is that the STORE MANAGEMENT (Brookfield CT location-a manager named Raheem) makes his decisions on whether or not they should honor their work not based on facts or customer satisfation or what is right or not right, but based upon how much their error may cost his bottom line. The bottom line $ is less than $150. Big mistake. I took my car in fine condition and left the location with a major system problem. Bottom line: Costco did not take responsibility for their error.
-
November 2022 by Logan P.
This location......From the way the store is organized, to the mangers attitude and 2 lines open during peak shopping hours. All I can say is it's the worst costco I've ever been to. Food is on BOTH sides of the warehouse (super fun).. inventory laying all over the floors and in random places. At every other Costco I've ever been to, ive been asked if I wanted boxes and when saying yes, they would neatly place your items in a box for you and organize your cart while checking out. At this Costco, placing everything onto the conveyor belt as quickly as possible is YOUR responsibility and when you ask nicely for a box, they point to a giant bin of boxes by the bathrooms and say "help yourself" so.... no bags, no boxes, just throw everything on the belt and theyll toss everything back into your cart in any hap hazard way they feel like, hand you your receipt and say "bye ...good luck with your 80 items"...what a drag! When I asked a Manager about it, he seemed honestly confused as to why I would be bothering him about this. He pointed to the bin of boxes and repeated what the cashier said..."help yourself" then some gal approached me and told me how much I spend there regularly and invited me to a corporate account....no thanks, can you please box my stuff up for me... please so I can get into my car without trying to manage 80 items all separated in a cart, like every other Costco does? TX
-
October 2022 by Marilyn S.
bit into a red capsule baked into the pumpkin spice loaf I bought today. called the warehouse to alert for food contamination and was told just bring it back and get a refund and he wi let the bakery department knowstill can't th bitter taste out of my mouth looks like a fake fingernail and oozes white stuff No more Costco bakery for me
-
August 2022 by Saira K.
This is a great Costco. It's really big and there's lots of parking. It feels wide spread out. They have a lot more products stocked than some of the other branches. The customer service was really really great here. A really nice lady helped me find something I was looking for. She took her time and really looked and found it. The woman at the self checkout was really nice too. The manager was greeting customers. It was a great experience shopping here. It wasn't as crowded as some of the other locations. They have the gas stations there too and prices were good.
-
August 2022 by Taner K.
This store placed a hold on my account and no one is answering the phones at the membership desk. I have been calling all day, really don't want to drive an hour to handle this in person.
