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December 2023 by L. Pugliese
Management is rude and they will likely scam you out of money. It took them 4 days to process my cancellation request so they think it is ok to keep charging me when it is on them how long it takes them to do their job. Anthony the manager was rude and would not give me the information to speak with finance regarding this matter. I have been going to this gym on and off for years but billing always seems to be an issue.
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December 2023 by Lee Morris
I like the gym itself. But please beware that once you decide you no longer want to use the gym they hold your credit card hostage and keep charging even if not using the gym and then won't let you cancel.
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November 2023 by Hailey Davis
Great place for a quick workout after work. The new manager is doing a great job! I’m excited to see what comes next!
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October 2023 by Drew Davies
Every gyms a scam, but they take it to the next level.
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September 2023 by dani
Good gym, not many people, wish it was actually 24 hours like it was for me in Torrington.
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August 2023 by Yessenia ..
They lie. I just cancelled my membership after many years in the location in Brookfield, CT, the reason I paid for the highest membership, I started taking my niece with me at the gym, because the membership allows to come with guest. However, I did not use that benefits every day I could say that I came in with my nice 3 times in 2 months. Today, 2 girls in the staff asked for the ID and held my nice's ID driver's license, I disagree because they put the ID over the counter and it could easily be lost or stolen. I woudl have agreed if they could have taken the ID information. I asked to cancel for the membership and the girl who was canceling the membership threatened me saying that she will ask me to leave if I did not behave. I only wanted to cancel the ID. I was in calm, not yelling, for an unknown reason she did not want to cancel my membership. Saddly, I have to say good bye to a nice gym for a terrible and sarcastic consumer service, maybe that treatmeant was because I'm a inmigrant.
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June 2023 by Wayne Reid
The gym is spacious and availability of machines/equipments are timely. Friendly customer service reps and gym attendees.
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May 2023 by Theresa Angell
Wide open gym with high ceilings and fans. Equipment is in good working condition. Need to play more 90's grunge and hard rock music.
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April 2023 by Luke Ramirez
Terrible experience here. They are scam artists and will constantly try and get in touch with you for there scams. I strongly suggest not to go to this gym in Brookfield. I’d say Newtown is the fine but NOT Brookfield. They are very unprofessional. This is a warning for those wanting to sign up: Do your due diligence!
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March 2023 by Samantha Milne
Absolutely terrible customer service & management. Do NOT go here if you want good service because you will NOT get it. Management is pathetic.
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March 2023 by Immanuel R
Stay far away from this place, they are scam artists. Manager at Brookfield was very unprofessional and lacked good customer service skills. They will continue to harass you about getting free training sessions and lock you into a contract if you end up signing up. They will use deceitful tactics to persuade you. Beware!
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March 2023 by Luke R
Stay far away from this place, they are scam artists. Manager at Brookfield was very unprofessional and lacked good customer service skills. They will continue to harass you about getting free training sessions and lock you into a contract if you end up signing up. They will use deceitful tactics to persuade you. Beware!
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December 2022 by A.J. H
You can't beat the price. Especially with the Hydromassage beds for the top tier membership. Around $13 a month. Bathrooms are gross, though. Honestly the whole place needs to be vacuumed nightly. And not with the cheap vacuum that they use.
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December 2022 by Minoo Afkari
I have been a member at Brookfield 24 gym since it started to operate, I am writing this review about this location regional manager Val Nepomuceno, he is a compliment to your establishment, his professionalism and guidance is pleading and comforting…BestMenoo
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December 2022 by Luka D
You can't beat the price. Especially with the Hydromassage beds for the top tier membership. Around $13 a month. Bathrooms are gross, though. Honestly the whole place needs to be vacuumed nightly. And not with the cheap vacuum that they use.
