-
January 2024 by Scott Johnson
Bad experience. The sales guys were in a aggressive argument about math
-
January 2024 by Seán Cunningham
Heavily pressured into buying something from David (the creep with the weird pants) then were told it wasn't coming in until after Christmas, then the store closed and corporate "has no record of the transaction" so we got scammed out of $3,000+
-
January 2024 by Aleesha Bailey
John Lowenstein at Ashley Furniture delivered the wrong bed to me....AGAIN. Around Thanksgiving I ordered a bed from Ashley, they delivered the wrong bed to me. I went back to the store and spoke with John Lowenstein who refused to give me free delivery on the bed I actually ordered even though it was their mistake. On 12/23/2023, John Lowenstein had them deliver the wrong bed.....again. I refused to accept this delivery because it was not the bed I paid for. I do not understand why John Lowenstein is having the incorrect bed delivered to me and why he refuses to compensate me for his mistake...and is requesting i wait yet another 2 weeks for this bed.....Avoid John Lowenstein at Ashley Furniture or you will be waiting over a month for the bed you paid for and NO ONE to take accountability for their mistakes...
-
December 2023 by Alex Cruz
That are so dionest. The sold me a bathroom set,fro. The floor example and one of the night stands was broken, but they have it all the way on top, so i couldn't check it out. And they assured me everything was was brand new when I resived it, it was broken, and they paint it over the crack. I whentback right away, to complaint, but they told thete was nothing they van do. Will never go back again.
-
December 2023 by May J
Never going back here they have terrible customer service, bad prices and uncomfortable furniture. Even with they’re sale the prices are ridiculous definitely a scam.
-
December 2023 by Maribel Hidalgo
Customer service is terrible in this place, very rude and dismissive, They made me feel very uncomfortable. They're falsely advertising huge sales and are actually selling items higher than the prices online. I was able to go to another Ashley store to get the same exact items i saw in this store for $800 less. Dont waste your hardworking money in here.
-
October 2023 by BEN ANDERSON
We bought and new bedroom set, living room set and a whole patio set about 8,000 worth of stuff, we were inside of our 60 day return window and we tried to exchange our mattress it was so bad and breaking our back we even offered to upgrade our bedroom to a king set instead of the queen set but they had to call a district manager and he's never around somewhere in turkey all the time. No follow up with the store manager and we could not even exchange it. Better double check returns before you buy here. Even if your in your 60 day return window.
-
September 2023 by Gregg Baimel
We had a great experience with John Lowenstein and the staff at Ashley in Brookfield. Great selection, very easy to work with and our sofas were delivered less than 48 hours after we placed the order. The delivery staff was fast and efficient, even in the rain. They'll be my first stop the next time we need furniture.
-
September 2023 by Danielle Bartolotta
Ms J is THE best!! She helped us choose the best option for our new home. She is truly a people person & that made the process so seamless. Any furniture needs, go see Ms. J!!!!
-
August 2023 by Nikki Lewis
Scott was very patient, knowledgeable and pleasant to work with. He explained things thoroughly and has made himself available for any questions or concerns following my purchase. Top tier customer service!
-
August 2023 by Matt Rou
Miss J was great. Funny, kind, fellow New Yorker and she was great with my five month old daughter. The couch we came for was not able to make our delivery date so Miss J was Able to find some thing we really liked that would be able to be delivered within the day if we needed it! Quick and convenient sale would love to do business with her again!
-
August 2023 by Amir Glenn
Mrs. Jay (store manager) was absolutely amazing! It was the best sales experience I’ve ever had! She helped me successfully choose a 9-piece dining room set for my family and I can’t wait to have this new furniture in my home.
-
July 2023 by Nicole
Recently went to Ashley furniture store in Brookfield, CT for a living room set. As I walked in I was greeted by the asst. manager, John. It was one of the best furniture shopping experiences. I told John what I was looking for and he showed me couches and each time he’d listen. to what I like, didn’t like and never once pressured me. He was very patient and helpful. If you are looking for furniture, I definitely say go to Ashley and ask for John!
-
July 2023 by Brian Bonifacio
Originally I gave 5 stars after my purchase.....but dropped after I had a delivery issue...my salesperson had ordered the wrong item...I didn't know about that until the delivery date( took time off of work)...the delivery guys were amazing!!! So instead of 4 pieces I ordered, I received 3...trying to talk to my sales rep was difficult...I had to wait until Tuesday (sat delivery) to get any answers from anyone.....so it finally took about 2 weeks to get the right delivery ( being I was inconvenienced to take more time from work for thier mistake...) they finally delivered correctly, the item the salesperson ordered was abit more expensive than the piece I ordered ( maybe within 10 to 20 dollars) still waiting for the difference refund, and being that it was thier error I told them I was not paying for another delivery fee( they didn't charge) the delivery guys were ok...honestly I didn't tip them( thier attitude didn't justify a gratuity) not sure when I would order from ashley again...or if I would. Haven't even heard from anyone asking if everything is OK...especially paying over 4400 for furniture...definitely feel neglected and treated like a number.
-
June 2023 by Chris Starke
Very good service, not smothering salesman! Let you walk around and try all the furniture without pressure. Made me a great deal on a couch, loveseat and ottoman. Definitely recommend!
