September 2023 by Drew H.
As someone deeply embedded in community engagement and leadership, I was initially drawn to UBI Federal Credit Union due to CEO Edward Bohnwagner's vocal commitment to community values and transparent financial governance. However, my recent experience has left me questioning the integrity of these declarations. I had an issue concerning a late payment from 2019, which, according to UBI, was adequately communicated to me. When I challenged the veracity of their claims, they presented incomplete evidence that did not prove successful delivery of said communication. While this may seem like an isolated incident, it raises critical questions about the organization's commitment to transparent and accurate financial reporting. This, juxtaposed with Mr. Bohnwagner's vision for UBI, creates a dissonance that potential members should be aware of. I earnestly believed that under Mr. Bohnwagner's stewardship, UBI would stand out as a pillar of community engagement and financial propriety. I find it disheartening to witness a gap between this vision and the operational realities of UBI, especially when it affects individual members like myself. For an organization that touts its community engagement, it's alarming that such basic elements of customer service and legal compliance appear to be in question. I encourage the community to exercise due diligence and hold UBI accountable for aligning its operations with the lofty ideals it propagates. This is not merely a reflection of my individual experience, but a call for increased scrutiny to ensure that the credit union lives up to the standards it has set for itself.
