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August 2024 by robert canto
They were great to deal with. No pressure. Very knowledgeable. Made the process very smooth and easy.
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August 2024 by Robert Gross
Great people at Stephen’s!!!
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July 2024 by Joseph Deriso
Friendly and right to the point, no games. Quick good work
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July 2024 by John Scarritt
Made appointment online. They did not have when I arrived. They fit me in and did the service in record time. Great experience.
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July 2024 by alyssa mclaughlin
I felt as though I was heard and seen. Which is important for a woman buying a truck!
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July 2024 by Chris Perry
The service staff is always on top of things, and are friendly and helpful. Service was completed before the time promised, which was great. The coupon and discounts given help those of us on a fixed income. I've been with them for years for my GM vehicle, and hope to continue to do so.
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July 2024 by Sandra Dickson
The staff in the service department are extremely nice, respectful, helpful.
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May 2024 by Lisa como
Had breaks done and it did not take long..never have an issue with this dealership!!
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May 2024 by Jarrad Lange
Very friendly to work with. My buying experience was great
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May 2024 by Rosemarie Tessman
Everyone was welcoming and informative. My husband and I were not ignored because of our age,we were treated respect.
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May 2024 by Bassel Alannouf
Great service
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May 2024 by Maribel Serrano
Friendly service great lounge area!
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March 2024 by Gina Bianca
Started off as a great experience (we love the car), but we got talked into the glass coating protection plan, which we thought was a no-brainer. After having the car inspected for a wrap on the top, a reputable company informed us that the car has no ceramic coating. We were shocked, so we had it looked at by another company known for ceramic coatings, and they confirmed there was no coating on the car. We called them up, and they claimed to have done the coating but had no solution for us. Understandably, we are very upset; we gave them a chance to offer a solution or make it right, and they basically just said, “we did it,” and that was it.
The car also has swirl marks and did not undergo proper paint correction before it was "coated." Walking out after spending $100,000, we should be 100% happy, and we definitely aren't. We feel like we were swindled. I will give two stars because the salesman and the people who gave us the car tutorial and set up were very kind and informative. However, their response to a very valid complaint is unacceptable.
Update: they sent us a check for a refund and never spoke to us again after we filed a claim with the BBB- we aren’t the type write bad reviews and are sad it was the only way to get resolution. Will update to 3 stars since they refunded it.
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March 2024 by Michael Coon
Everything was great until I got my keys and was told the vehicle was somewhere out on the right
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March 2024 by Yadirah Haddock
Excellent Customer Service
Excellent Diagnostic job
Excellent timing
