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March 2024 by Sarah Carucci
Cheap with the chocolate and strawberries!! I went to Waterbury and got a cone of dipped strawberries and got about 6-8 smaller strawberries in a cone. Bristol gave me 4 medium/regular strawberries little bit of chocolate in a muffin paper. I’ll stick with WaterburyUpdate .. my boyfriend got me strawberries for my birthday and of course this was closest, they were so hard and every single one was still white/ unripe at the base of the strawberry where I could see. So disappointing
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March 2024 by James Santoro
If I could give this location a zero star review, I really would.I ordered a $200 Valentine’s Day gifts set three weeks prior to Valentine’s Day to be delivered to my wife’s job. I never received a confirmation email, so I had to call and ensure the delivery would be made.Upon delivery only one of the three items in the bundle were delivered. I called and asked for the rest of my order, this was when they realized a mistake had been made and they would send the rest out shortly. After a second delivery was made, my wife mentioned we were still missing one item from the bundle. I called several times, with no call back. I left several voicemails and finally someone returned my call about four days later.The woman I spoke with then offered for me to come and pick items up, although they were supposed to be delivered for free. I asked for a partial refund and they said they would get back to me. I hadn’t heard from them in over a week, so I decided to call back and again I got the same response that I could come pick them up, but there was no delivery option or partial refund for even just the one item.This is terrible customer service and their manager Lisa apparently doesn’t care about her customers.
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February 2024 by Anthony Balderramo
Excellent service, nice welcome when picking up Doordhas
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December 2023 by Martin Carrano
great business to deal with, i called from out of town to have a gift for my parents and when they received it they said it succeeded their expectations!
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October 2023 by Kathleen Huckins
Wouldn't dream of recommending this establishment to anyone.Driver left order on a front doorstep in 76 degree weather, When no one was home at the delivery location. I left my home 25 minuyes away to attempt to retrieve the delivery but it was already melted and sweating. Sent photos to the store and was told I could throw the arrangement away and would recieve a refund by pedro . After 2 days of no refund called back in and spike to Lisa. She stated I could have another arrangement sent. At this point I want a refund and not to deal with this company again. Recieved a call from the MANAGER RASHEED.He was rude, unprofessional, aggressive, spoke over me and told me to be quiet. He hung up on me...the customer after saying I would not receive a refund.horrible experience start to finish.As you can see from the owners response, unprofessional and rude. Also driver never called and spoke to homeowner, so add liies to this experience. Product was thrown away, not consumed. Wouldn't pay 80 for melted chocolate from anywhere.
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October 2023 by Quetcy Perez
Made the reservations with one store and was guaranteed delivery between 8 AM and 10 a.m. So then find out the order was sent to another store and they didn’t even start the order until I called. And then I had to make sure that it was going to get delivered before the end of the workday. There was no lack of communication.
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October 2023 by John Rainville
Terrible customer service. I was in the room when I over heard how Rasheed spoke to a customer. Her order was left outside all day and was melted. After she called and told them what happened she was told to throw out the product. Rasheed is claiming she consumed it and is now throwing a fit. This is by far inaccurate and a simple refund would've sufficed. Will never order from here.
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October 2023 by Amanda Savage
Rasheed was terrible to work with. Spoke horribly on the phone to where he was swearing and refused a refund for leaving the product unanswered outside all day in 80 degree heat. Will never order from here again.
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August 2023 by Mary Harrigan
Delicious variety of fruit. Pretty!Manager contacted me because brownies were unavailable. Her substitution was as good as (even tastier) than the original. Finally, kudos to DARIO who delivered our gift. He went well beyond his job to be certain his delivery reached my sister. She missed his call and did not hear his knock. He called me and everything worked out perfectly. Thank you!
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July 2023 by Rachel Turner
Amazing!! My husband surprised me for my birthday with the happy birthday edition with chocolate covered fruitIt was deliciousI ate it all the day it got deliveredTo pretty to eat but so yummy
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July 2023 by Maria Dubuc
Lisa and team were absolutely incredible. The service and communication was impeccable as was the product! Not only were they pleasant and clear, they accommodated getting the order to my friend before she left for the funeral and it made her and her families day bearable. It was before normal delivery hours, and they jumped on it and found a way to make it there in time. I can't thank Lisa and her team enough. And when I offered to send a tip she refused it! Now that's service! Also, their designer is the best I've ever seen. And the quality of fruit amazing too. Thank you again Lisa and team!
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July 2023 by Katrina Council
This was a seamless experience and the woman who took care of me gave me some extra strawberries for the road. It was a very nice gesture. The arrangement is exactly what my wife wanted for our anniversary. I will be back to this location.
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July 2023 by Carol Capirchio
I am always very happy with my orders! The fruit is always fresh and the cookies were still warm when delivered! I highly recommend Edible Arrangements for any occasion.
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July 2023 by HOLLY IGNARRO
I just wanted something nice just to let someone know how special they are 5 stars they were surprised as well as said absolutely delicious the delivery man was so professional and polite yet 1 issue I tried leaving a tip but the app wouldn't let me definitely 5 stars and I will absolutely order again
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May 2023 by Starlette Hunter
They are the best. Delivery is on time the purchases always looks like the picture. Can't go wrong. Thank you Starlette