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September 2023 by Susanne Hom
This is my Bank of America spot. It can get busy as any bank especially during after work areas but I’ve never had an issue or too long of a wait time. Also making appointments are easy and the staff helping you is superb! Daquan was personable helpful and made several recommendations based off my needs and current financial situation! Would recommend this spot to others!
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September 2023 by Laurie M
We had a great experience at the Bank of America in the Shop Rite plaza on Farmington Ave in Bristol last week. In recent years I haven't had to go inside the bank very often and I was a little nervous due to reviews. I found the staff friendly, knowledgeable and accommodating! Daquan Brown was so helpful and went above and beyond to assist us. Thank you Daquan!
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September 2023 by Matthew Wilde
An amazing branch with an amazing team! I arrived without an appointment, but instead of keeping me waiting, the branch manager (Durrell) personally assisted me. I then made a withdrawal, and was helped by an efficient/friendly teller (Mari). I highly recommend this BoA location!
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September 2023 by Renee K
I had great service today with Durrell the manager and Bank of America got everything completed and appreciate the hospitality
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May 2023 by Janice Ignace
Very disappointed. Can never call and speak with anyone. Received service charge even after have the balance required to have NO service charge...then can not get anyone on the phone!!!!!! Been with Webster over 30 years and never had this issue!!!!
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April 2023 by Olena Stroh
Horrible communication. Forced me to add my abusive ex to my accounts to get access to my money and lied about being able to take him off. I’ve had account for over 20 years, but they prioritize someone random who just walked in and has no desire to stay their customer.
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April 2023 by Mitchell Abela
I was treated like a nuisance there 2 visits in a row.. enough to transfer banks.
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January 2023 by Pamela Radner
Very helpful & friendly bank. A pleasure to do business there!
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June 2021 by Nick Foligno
Would give zero stars if I could. Do yourself a favor and stay away from this bank. This branch has horrible customer service. Brought my very frail 87 year old mother in to change account information. Was told needed to make appointment. Asked if they could please help as it is difficult to get her out and she is very sick. Manager said no, someone called in sick and they are short staffed. Must call or go on line to make appointment. We were the only customers in the building. Thanks for nothing BOA. Going to close account and move on.
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June 2021 by Douglas Housman
One teller and 5 bank employees sitting doing nothing, but watching a line of 5 wait.Wow. HorribleAnd again here with the same problem.Can’t tell what is more annoying, greeter who does nothing while the line grows.Amazingly poor Managment.8/30/19They have decided to staff more tellers which dramatically improves the flow. I am glad they choose to begin to recognize the importance of the tellers.Hopefully this is the beginning of a new trend!9/21/2020 more tellers have been added even with respecting appropriate COVID precautions. Getting better. Step by step.