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May 2024 by Emerge
They have worked on my SUW over the years to my newer Mazda 3. They listen and diagnose..no false repairs and always professional
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March 2024 by Benny G
I will be looking elsewhere for auto service while i'm in Bridgeport.
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March 2024 by Gilbert Gomez
Its a very unfortunate situation when people fall in love with money it makes them greed. I've been a customer for 5+ years now. I do home renovation and appliances repairs so I'm pretty knowledgeable when comes to using tools and parts. I can do the repair myself but don't have the time and energy to do it. My wife took in an acura mdx 2011 for a P0174. I already saw the recommendation repair video that our OBD reader gave us. We got a call a few days later. Told us that the part cost $200+ and labor was $200+ total with an emissions test was $480. Our scanner already gave me the link for the part $15 and sent me a 3 minutes video on how to repair it. Takes less than 10 minutes. I paid it because I was told the job was done. My wife was already on her way to get the car so I didn't want her to feel awkward or uncomfortable receiving the car from them if I would've argue about the amount. I just knew they overcharged me. 4 days later "today" Dec 31, 2023 the same code came back again. The part was literally just cleaned and put back. Never replaced it. Very unfortunate when small businesses start to get greedy, I sent them new clients. They did good job on my other vehicles and to the people i sent them. But the love for money is the roof of all evil. Now I will call everyone I sent to them to stay away. I was also told my power steering pump needed replacement then when I mentioned its the o ring , they said "oh yea it's the o ring". Stay away from this place. If they did this to a 5+ year customer then they would do it to anyone. Use to be 5 stars review now I'm giving it 0.
FEB 29 2024.
Thank you for your irrelevant response. Why would I let someone that lied to us touch our car. Having a car is a big responsibility. Car must be kept road safe for everyone. We come to you for repairs so we can feel safe driving our car after repair. I was one of those loyal customer you mentioned you have and this was done to me. If your business was so honest then we wouldn't be having this discussion. Just by your response I can tell it wouldn't had made a difference if i would've called or went in person, you would've denied the accusations or lie to me again. Your business lost my trust. Not 1 sentence in your comment show any effort on doing the right thing for your loyal unsatisfied customers. All you did was brag how long you've been in business. Your Business doesn't run mechanics. Your mechanics runs the business. All depends who you have running it. A real business owner would've reach out to his 5 plus year customer after reading this comment and ask for any evidence that backs up my statement. I was not at fault here, I have pictures and videos of the part , that was never replaced and I overpaid for a job that was actually never done. You literally robbed a loyal customer. If you did this to me, over 5 years customer , i can't even imagine what you would done to a random walk in customer. Yes my wife also wrote a review because you lied to her and myself. Same wY you have your worker like Omar write review as well and some reviews have only 1 single review in their profile and it happens to be west end. Give me a break. Be more professional, if not about the money, is also the safety of.your customer.
Thank you for wishing me good luck!
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March 2024 by Jessica Ward
Thank you to Omar and staff! Excellent service and very responsive. I purchased four new tires through West End Auto and one was defective (manufacturer error). They immediately replaced the tire as soon as I shared there was a defect. I was happily surprised given that they were special order tires. No question I would recommend this auto shop and will be using them in the future.
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January 2024 by Hugo Bustos
Fast service
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January 2024 by Gilbert Monica
Do not go. They will rip you off for every dollar in your pocket.
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January 2024 by Monica Sandoval
Place is horrible. Charged an insane of money for something done inn10 min and the problem is there. Do not go. I don't recommend. Take your vehicle somewhere else.
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June 2023 by Leslie Bouchard
Capable staff fair prices
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March 2023 by Tori Pike
Great guys ..very honest
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January 2023 by Hawkar 87
I think even one star is way too much for this place. My experience was too negative and terrible. It was the worst experience that I have ever had with two unprofessional and dishonest people. I took my car there because it had a check engine light on. The Omar guy looked into it and he worked on and then called me to go pick it up. The moment I left the place the check engine came back on and when I went back there, he did diagnose and it was the same error code and issue. He asked me to leave the car again for him to fix it. Two days later he called me that he had fixed the issue with 100% warranty. Went back to pick it up and he charged me again even though I shouldn't have paid anything but he came up with a bunch of lies and convinced me to pay. Anyway, I left and the car was good for about 40 miles and then guess what? The check engine came back on. I went back and again it was the same issue and same code. He asked me to leave the car again then after 2 hours he called me that he can't fix it but he didn't want to refund me at least half of the money that he had charged me two times for nothing. I asked to speak with the owner his name was Mazn. Same thing he came up with a bunch of lies and he hung up on me. Mazn was was so rude and unprofessional. is this really how you treat your customers like that??! I asked Omar guy to call him back and asked them refund me half of the money that I paid them. He declined and the moment I mentioned lawyer he became different person and tried to convince me with their lies.... It was the first time I went there and would be the last time. Their customer service is below zero. Will never go back to this place and will not recommend them to anyone!!
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January 2023 by Emmanuel Agnant
Great Job on my Mercedes Back Brakes! Nobody touches my Mercedes but them, Thank u guys !
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August 2022 by A A
Fast service ?
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August 2022 by Fabio J
Great service the best guys in the area I recommend them 100 % thanks
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August 2022 by Jacqueline Colon
Honest and good service
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August 2022 by Nadia Fatima
Good service
