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January 2024 by Phyllis R. Furlong
Outstanding customer service. I have no complaints.
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January 2024 by Lynn Russo
Clean, great staff, trucks in great shape, and they have storage on the premises too, which was convenient for us!
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November 2023 by Eddie M
The Transit van we rented for a week was nice and clean. It only had about 9500 miles on it.
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March 2023 by Jose Torres
Great selection of storage, trucks and supplies. Very clean and organized.
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February 2023 by Andres A.
We had to use their services to rent a vehicle in order to make a move and the ease of being able to do everything online was great. My son took care of all the reservations and it was easy to get in and out. They would have gotten 5 stars if not for the unwelcoming attendant who assisted us when we were returning the vehicle. But overall the experience was pretty much easy to get in and out.
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September 2022 by Charlie Cuseo
Waited 10 min for help. Place was empty. The guy there was very unpleasant.
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September 2022 by Andrew R.
5 stars for the woman behind the counter this morning- she was running that place like a well oiled machine. Negative 73 stars for the imbecile that thought it would be a good idea to convert "old school" uhaul pickups at the desk to an app. A few hints: 1) make sure you have working wifi in your business before forcing your customers to use it to attempt signing in to a non- functioning app. 2) when your pos app doesn't work, just allow the customer to convert to an in person pick up (in person) 3) the level of security I went through- although needed, was kind of silly. I've photographed my ct driver's license more in the past week for the "reservation " than in my entire life, and still needed to do it once more there. Sorry but tech is not always the answer.
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July 2022 by H B
I was shocked at how rude the staff was. I’ve rented UHauls before but I think the cherry on top was the threatening tone the woman at the counter took when she told us that if we put a single scratch on the car, we have to pay. I’m ok with paying and taking care of the equipment that I rent, but yikes, I didn’t expect to be treated so horribly when I haven’t done anything wrong. Just come prepared if you plan on doing business at this location.
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July 2022 by Staci Sinclair
The man who Assisted us Was disgusting he needs training customer service was poor They Need to do a lot better at this location
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July 2022 by David Ferguson
Clean placeInside lockersAir condition
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April 2022 by Taryn Flynn
I have rented first a truck and then a van this past month. Reserving online was quick and easy. On both occasions, the staff was friendly and professional. They explained all the charges thoroughly. Both vehicles were clean and well maintained. I highly recommend renting from them.
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January 2022 by John Longley
Good parking and moving supplies.
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November 2021 by Mel C.
I have used this location for 3 separate moves and the last one left a really bad taste in my mouth. First of all, 24 hour rental doesn't always mean 24 hours as they will overbook on the weekends ie; pick up at 2pm does not equate to you returning at 2pm the next day! They expect you to be back as early as 8am! Second, watch out for that return any time after business hours. They force you to allow phone tracking on your smartphone in order to verify the location of your return...meaning, they expect you to use your phone tracking to verify that you returned the vehicle at the spot that they find it on the next morning. Well duhh! They charge you and extra $20 if you don't follow this to a T, even though they received the vehicle at the exact drop off location. I had spoken to corporate about this practice and they ignored my request to get refunded! So, I will suggest finding the nearest Penske Location in what ever town you are moving from!
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September 2021 by Anuj Garg
Horrible experience. The person changed my reservation last minute and lied to me saying it's available at a location 15 minutes away when it wasn't. Then changed my original reservation to that location.
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June 2021 by Sindy
Had what I need
