-
November 2023 by Shanaytha Cotto
Been to this facility multiple times, never had an issue.. always put my insurance info in when reserving an appt. Literally was here less than 10days ago w/out an issue. Today, was by far the worst experience, I’m still here right now when my appt was over an hr ago.. AMANDA the person that was supposed to treat me gave me the hardest time bc I didn’t have a hard copy of my ins card.. Mind you I put all the insurance info when I booked the appt (supposedly it saves time) I know the info by heart and had information stating I was active. Her attitude, energy, everything was off and then I get the doctors to fax over my info (which they questioned why she was giving me a hard time, to get my blood drawn) she says “Oh it’s not gonna come through quick, you can wait outside.” After I just went crazy looking for the information, I’m late for work already and have kids waiting for me to take them to school. You could tell she was bothered bc everyone was questioning why she was being difficult. Ppl with attitudes like that in this healthcare is sad to see.. if you don’t like your profession pick something else. If you’re having a bad morning leave it at the door. She is a poor representation for Quest.
-
November 2023 by K C
Quest just keeps getting worse…Appointment only but yet it’s so difficult to get a last minute appointment. And not to mention their terrible customer service… as a phlebotomist who is very familiar with blood draw stations, quest in this area is by far one of the worst to deal with
-
November 2023 by Beautyy GoddessLLC
Ask for Jaliyah Gwynn! I’ve been to multiple quest im always getting bruised & almost ready to faint. I didn’t feel a prick she is the best!! Thank you
-
June 2023 by Damares Dias
I Believe is manager , She so Agressive for Drawing a Blood. Before she try I mention to her for not use the big Needle .Hurt me and now my Veins is tied . My Arm is on pain for 2 weeks and I went to bridgeport hospital they say she Damage my vein . Now They say for me wait 3 months for se heal.If not I going to To do something about.
-
June 2023 by A
I usually don’t write reviews but one for this place is needed. I came with my client who had an appointment and tried to check him in everything was going fine then the system timed out and said someone who come assist me. I notice his name wasn’t displayed on the screen so I tried to resign in at this point it said I was late. I wasn’t late initially because you have a fifteen minute grace period. So I waited till someone came out to speak to them. A lady came out to take another person so I said excuse me and tried to explain the situation to her. From the jump she was rude and had a attitude when trying to speak to her. Was very dismissive and said I needed to make another appointment. I asked her if I can speak to someone else. Amongst all of this an elderly lady as well ask her for help and she didn’t even try to assist her. No one came out to speak to me and I ended up taking the client and leaving. Don’t come here if you are looking for people to help you in any way!
-
June 2023 by Selena
If I could give this place -1 one stars, I would. You would think after the pandemic, health care professionals would be more empathetic. I asked the phlebotomist for help on one of the kiosks this morning, and my encounter with said woman was very stank. (her breath and her attitude — even with a mask on). I was appalled. I work in customer service and this was by far one of the most out of pocket experiences I had. Don’t come to Quest! It will be a quest to get in even with an appointment. My blood is boiling. The very same blood that was supposed to be tested this morning.
-
June 2023 by Michelle Madero
The wait is horrible. Why schedule appointments if you have an hour wait or longer? and nobody comes out to say a word.
-
May 2023 by Lola Chicki
They make it soooo hard especially gor the elderly. I may have camce and dont care thats to the point they get u to
-
January 2023 by lindsey love
Don’t want to do any work. Short guy made excuses he had other stuff to do. He only took appointments only. Nobody was in the lobby. They need better customer service and phlebotomist. Absolutely no real reason why patients can’t be seen.
-
January 2023 by Kate Elizabeth
Lady at the front said they weren’t taking walk ins because they had appointments scheduled all day. I’m not sure why it’s advertised that walk ins can come if that’s the case. Meanwhile the office was empty. I think she was just being lazy and was making excuses at that point. Terrible.
-
December 2022 by Karen Wong
Lesson learnt: make sure you have an appt. I did not have an appt and I confirmed to make sure they accepted walk ins. There were no patients for about 20 - 30 minutes. I asked the attendant if I could get my blood drawn since there were no patients and she said they can't just in case someone with an appt walks in. I checked in at 3.30pm. The next appt was at 4pm so I waited and waited. When I asked why I could not be seen, another attendant said they have paper work in between appts and there is no guarantee that walk ins will be seen. The attendants were rude, dismissive and just cranky. Very bad service.
-
October 2022 by Noreen Stabbs
Polite, caring professional staff! Clean environment I would not go anywhere else.
-
September 2022 by sandra silveira
When I was there for my exams no one charge me, when I was on my way back I realized it, so I thought they would send me the bill, they sent me the bill a month later with an extra charge☹️
-
July 2022 by lucas d.
Place is awful disgusting horrible people that doesn't even want to work. I just went to a simple blood work and then can't even scan the bar code they have my paperwork in their system and doesn't even want to take a look at it. Never ever going there again.
-
June 2022 by Mara G
This is the worst lab place in Bridgeport the staff is rude they telling you they don’t hAve internet to print or your lab documents which the doctor now give to go there …there is a fat lady she is Ver obnoxious and rude ..don’t have a clue what she doing I don’t recommend this place …
