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June 2023 by Laura Incardona
This is the second time I am renting at this location and we returned for the service and attention that we receice. We moved to Stratford from NYC one month ago and we needed to rent a truck I did my research and found this location that had good reviews and I rented there. And I am so happy I did. The service is impeccable, the prices are fair and stratefoward. To return the truck is easy and fast. Last time we used after hour drop off and it was easy and convenient. We liked it so much that for every little thing we rent the truck now. Thank you very much for your help and service.
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November 2022 by Tamara Vasquez
I was very pleased with their service plus the young lady at the front desk was awesome ? and very helpful trucks/vans are spotless...I will definitely return and recomment this place...great prices too much better than U-Haul and everywhere I've searched..thank u for your great service..
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November 2020 by natajah m.
During my trip to Florida I overall had a horrible experience, we rented a Truck & tow dolly from Penske from bpt ct & they had the trucks delivered from new haven ct (this location) we got to the place to pick the equipment up & was greeted with the rep not knowing what he was doing , so he charged up for someone else's reservation & had to reverse the charges so he can then charge us the right amount . NOT THE ISSUE THO . While on the road the tow dolly is defective meaning one of the straps keeps getting loose , so we had to spend money to stay in a hotel in Norfolk Va the closest Penske store to get serviced ! The 24:7 man came out and put a screw on the part that was loose & told us we don't have anything to worry about . So we then hit the road to drive 800 more miles & not even 20 minutes on the highway the strap on the passenger side comes off ' ! I then call PENSKE & aware them of my troubles & ask if they were aware of the defective dolly & DAN THE MANAGER was listing until I obvious keep going Pissed . HE then Hangs up in my face .. I called back to ask if we got disconnected & he told me No he hung up & I can now call the 1800 24/7 number cause he don't got time for this attitude of mine !! , after im sitting in the middle of the highway with a messed up dolly . I feel disrespected. We spent 1600 for the rental and dolly to be treated like cramp . I will NEVER REFER THEM for the way they treated us .
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August 2020 by Joe V
I've had great experiences here every visit
