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July 2023 by Monica Malarczyk
Absolute worst customer service I have ever received. We have spent the last several MONTHS trying to reach our sales representative (Jeff Bickel) and his manager (Rick Kearns) regarding an order of extremely expensive Thermory pine siding that came in damaged (factory and racking marks all across the boards, broken tongue & groves, etc.). Representatives from both Thermory and Northeast Building Supply deemed the material that was delivered “in unacceptable shape” BUT after several months have yet to send replacement material out. Communication was great until we encountered issues with the order and now everyone is unreachable. Save yourself the frustration and order elsewhere!
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December 2022 by John Kritz
Place has everything . Tools lumber
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December 2022 by Jason Baldino
Awesome serviceVery knowledgeable staff
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April 2022 by curtis vereen
great place wonderful staff
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April 2022 by Herve H.
I am very upset with the lack of service and follow up of this company. I have been waiting for a technician to come and fix an issue with a French door since January and they sent one person who did not fix the problem, yet said he would follow up and never did. I called their supervisor several times and the dispatch too, to no avail. not a good company if you need service
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August 2021 by Nelly L
Just ordered 11 Sierra Pacific H3 windows with Jeff and Gina’s help. They were a great team to work with - responsive, attentive and able to provide both quotes for various configurations in a timely fashion as well as the speedy processing required in today’s environment of limited supply and delayed production times. I look forward to working with them again.
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April 2021 by Dana Berwick
Store in modern and clean. Great display of deck materials. Customer service seems lacking though. We were there for 30 mins looking at decking and not one person asked to assist. The staff seemed happier congregating behind the counter , chatting amongst themselves.
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April 2021 by Margaret Soda
Very friendly and knowledgeable!Easy transaction over the phone, delivered the next day (@ the exact time specified) and was actually less expensive than home depot.Definitely using them again!
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January 2021 by Dom Rossi
I know I am a very small DIY customer for Northeast, but I get treated like I'm one of their biggest. From sales to delivery they are a joy to work with.
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January 2021 by Kevin Grinvalsky
Only ones to have pressure treated when everyone else was out. Very friendly
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November 2020 by Carrie Roberts
Great all everyone
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November 2020 by Yarek
Great prices , knowledgeable staff
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October 2020 by Lou Schmidheini
I just wanted to let you know that I am a new company that started coming to you guys through a buddy of mine Kevin Harp fantastic job I love your place and I’ll be doing more business with you Whitetail contracting and painting thank you
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July 2020 by Diana Flathers
I went in for some supplies for home projects. I met Kevin, and he gave me a tour of where everything is in the store! Everyone was friendly, and helpful. It was easy to find where everything was. Will definitely make this our go-to store for our home needs. Impressive selection of lumber and building supplies.
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July 2020 by Diana Fl
Friendly service and brand new storefront. They have a great selection of lumber and building supplies for any home improvement project you are looking to take on. Get a more personalized experience and quality materials here!
