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October 2024 by Bayan Jbara
WORST products you can ever buy, company wont fix or return my furnaces, i shipped 3 of them back and they kept them for OVER 3 months after that, they returned them NOT FIXED. This company has too many mangers you have to deal with and every time you have to explain ur situations over and over that's if u get lucky to get a hold of one of them.
i bought few furnaces that supposed to be Italian made but broke down after few melts, so i returned them to get fixed, we spoke to a manger and told us they will fix them, they held them for over 3 months and then they told me that they cant be fixed and shipped them to me not working.
I bought Chinese furnace and lasted a lot longer than the ones they sell (supposed to be Italian)
***WASTE OF TIME AND MONEY
***Cheap quality products
Ladys on front desk are super nice
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August 2024 by Katrina
I recently had the pleasure of visiting Gesswein in Bridgeport, CT, and I couldn’t be more satisfied with my experience. The staff were incredibly knowledgeable and helpful, guiding me through their wide range of high-quality products. Their expertise in precision tools and supplies is unmatched, and they took the time to answer all my questions thoroughly. The website itself is well-organized, making it easy to find exactly what I needed. Whether you’re a professional or a hobbyist, Gesswein is the go-to place for all your precision tool needs. Highly recommended!
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February 2023 by Lucienne B.
I currently work near Gesswein's Bridgeport facility. I have been buying materials and tools from them since the 1990s. Love them!
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November 2022 by Ty P.
TERRIBLE. AVOID. I would absolutely NEVER order from this company ever again. I am a jewler and I made an order back at the beginning of August for some carbide burs, sanding sticks and a few other things. I recieved some items but it was only half of my order. I was anticipating another box, but 3 weeks go by and nothing ever came. I emailed their customer support link only to be told that half of my items were on back order until mid October. Gesswein didn't say anything about this before I placed my order and there was no note on the item stating there would be a 2 month wait or I would've ordered somewhere else. October comes and passes and I still haven't recieved my items I paid for back in August. I email support again twice and never got a response!! Extremely shady and unprofessional company. It is now mid November and I still haven't recieved my items. Avoid this shady disorganized theiving company at all cost. I'd give a lower rating if I could.
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July 2022 by Morgan Reed
Worst online shopping experience. Item I ordered was not marked as *backordered* and I only found out it was on backorder when I called for an update. The transaction disappeared from my credit card statement. I later emailed my sales contact to cancel my order. No reply. A few months later, the item showed up at my studio. I keep receiving invoice notices without instructions how to pay. I never received replies from the accounting department when I emailed to ask for instructions to pay. No instructions on the invoice. No reply or phone call when I emailed them asking someone to call me for payment.
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April 2022 by Ms Tiffany
unauthorized charges on my credit card. never ordered anything
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May 2021 by Anthony Casagrande
Great products and fast shipping. Thank you A+
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November 2020 by Stephanie Young
Great customer service
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September 2020 by Karen W.
There I was, up to my neck in confusion, trying to intelligently select a jewelry steamer that would work well and not break my budget. I tried calling Esslinger, (Gesswein's competator). Eslinger does not speak to customers over the phone, no matter the nature of the call! Then I tried Gesswein and Roger called me back in a flash. Roger carefully listened to and diagnosed my business needs. He helped me select a steamer that fit my budget. I now understand "three bars", nozzles, and the merits of various tank sizes. As a former management professor, I can tell you that this is customer service done the way you've always dreamed about.
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July 2020 by Elizabeth Wilson
I had a wonderful shopping experience with Gesswein! I took the plunge and bought my very first micromotor and I am so glad that I did! I had questions before my item shipped and the customer service representative I worked with was helpful and quick to respond via email. After receiving my micromotor, and once I was done drooling over it, I had further questions and called customer service. The gentleman I spoke with was very friendly and answered all my questions. I couldn't be happier with my new tool! It is powerful, easy to operate, takes up little space, and one of the best investments I've made in my jewelry business. I had a perfect shopping experience and recommend Gesswein to anyone in need of high quality tools and consumables for their jewelry creations!
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July 2020 by Marissa Troiano
Gesswein offers high quality products at great prices with very fast delivery. The website is easy to navigate, customer service was prompt and helpful, and my package with no issues. I would happily order again.
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July 2020 by Tucker Bliss
I gotta say, so nice to see a family company, doing what they do best. Really amazing experience. 10/10
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July 2020 by Sommai Pham
I love working with the Gesswein team. Excellent customer service whenever I have questions.
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July 2020 by Alexandra Bernabei
Amazing staff and great customer service!
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July 2020 by Rohannia Mooyin
Great customer service
