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March 2024 by Lindasha Amoah
Worst place ever, charging $600 for only a few days.
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February 2024 by Carlita
My car was towed 5 miles and the cost was $350 cash only. I would never recommend their service.
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January 2024 by Bernardo Lora
I would beware of this place. My car was involved in an accident and was towed here. Turned out my car was totaled. I have comprehensive so my insurance told me to clear out my stuff and sign a release form. When I got there, I noticed some stuff was missing from my car that was originally there. Nothing of value, thank God. My wife asked the owner if they get break-ins in which he responded yes. But the place is fenced in and he didn't seem concerned by it. This place is shady so again, beware.
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January 2024 by Boss Freshh
Terrible experience. Got my car towed in November 2023 thanksgiving weekend. Car was not registered so for less then a mile the total with tow and tow ride was 500. The worst part about it. They charged me that day, then the charge disappeared only for the stupid charge to return in january 2024. These crooks got to do better
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January 2024 by bobbi vindas
Do not use this place. They are a total rip off. My son was in an accident and police had the car towed there and now the owner won't release the car without payment of over $600. It was a 2.4 mile tow from accident and 4 miles to my house. My son even offered to pay for the tow from accident to the shop so that they would let him get his tools and personal belongings as well as the plates but the owner said they would only accept cash. They are a scam and breaking the laws of CT limits on towing charges.
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January 2024 by Mikaylah Vindas
Rip offs
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December 2023 by Jaclyn Sharp
Karen was wonderful to work with and so helpful. She kept our car safe & worked with us on the final price, even though the car had a much longer stay at Family Auto than we wanted it to (no fault on their part). Thank you for being so understanding and considerate! Karen, you saved our Christmas!! Thank you so much!!
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November 2023 by Tisha G
This place is a RIP OFF. PERIOD! I had my car stolen and got towed here on Saturday. We wanted to bring my car home to a mechanic the same day because the car was drivable but the owner refused to do the paperwork, telling us to come on Monday instead. When we went there on Monday, he said payment in cash, that too a large sum. He should have informed us earlier when we called or when we met on Saturday that the payment would be cash. How do you expect someone to carry such large sum of cash always with you. He was rude, unprofessional and had a big attitude all the time. Don't ever do business here.
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November 2023 by Nestor Rivera
I would like to thank Karen and Johnny at the front desk..they made towing easy and made my day easy aw well..really professional and super good at what they do.good business with good workers.. prosperity in good ness is a rare.thanks to family auto
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October 2023 by Dominika S
avoid !!! they stole my uncles handicap sticker from his car. The insurance came out and said the car can be repaired and then the owners said it couldn’t. Then when we brought the car to another place they fixed it no problem. Seems like they run a scam business or just simply don’t know what they’re doing
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July 2023 by Robyn Hutchinson
poor customer service, avoid. refusing to let another tow company pick up a vehicle from their lot but they also refuse to tow (bc they said the shop is too far away, approx 15 miles)
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March 2023 by Elena Chavez Esparza.
terrible experience. the owner and the woman behind the counter always had a lousy attitude. the job was "completely" finished in three stages. The staff does not bother to review the estimate to know what work they have to do. I had to take my car a total of three times to finish it ... horrible experience
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February 2023 by Boxer Mcguire
What can you say about toad truck drivers this guy came He picked up my son's car And dropped it where I wanted it What's better than that Did I say prompt and courteous service I will call if I need another Pick
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December 2022 by Nicole Nelson
My elderly mother went to this place and didn’t understand about her deductible. Please do not have your elderly parent go and conduct business alone. She had to pay a $1000 deductible to get her car back and didn’t have the money. They told my sister by phone that my mother’s work that was to be completed was inspected by her insurance adjuster and later said they never said that when I went in person. Bottom line please monitor your elderly parents and grandparents when they get any work done and when dealing with insurance and costs.
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October 2022 by David Pizarro
If you want things done right, this is the place you want your car to be repaired at. All work Guaranteed. they are awesome.Services: Painting