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December 2024 by Roger Neumann
They're friendly folks, but when picking up a car for being towed, know that you are likely to need cash. There are ATMs in the area (M&T, Chase)
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December 2024 by Kevin Plass
Another company feeding off people at their most vulnerable time. Wife broke down yesterday, cop called this company without even giving us the opportunity to call elsewhere or contact our insurance company. I tried getting on the phone to ask the driver how much it would cost and he played stupid as though he couldn't hear me. They also refused to tow it anywhere else except their garage. Finally gave my wife the bill after waiting there for over half hour and claimed they were giving her a great price of $300 to tow the car less than 8 miles. And then told us we needed to get the car within the hour or we would get hit with $30 overnight fee.
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November 2024 by Marcus Robledo
This place will rip you off, you were in a car accident? They don’t care this place is horrible absolutely horrible. They will up charge the crap out of you.
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August 2024 by Paul Kallmeyer
I recently had some body work done to my ‘16 Santa Fe. I was absolutely amazed at the results. Very professional. I’m very impressed and satisfied.
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April 2024 by wanda smith
I got my trucked Towed all from the Eastend, no warning , no sticker ...just a call from the police ...I called and was given what I thought was outrageous, a price of $300 dollars, after hunting my truck down they told me to late we are closing , get there and they gave me another price , almost $400 dollars , I wanted to cry ...this is crazy...they was nice people , but all my bill money what am I gonna do ...the police traffic harass me and I think everyone gets paid...single mother ....im so in distraught and I still had to get my truck towed from out of there...it wasn't registered which is my doing...so hurt how the city do its people.
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March 2024 by Lindasha Amoah
Worst place ever, charging $600 for only a few days.
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February 2024 by Carlita
My car was towed 5 miles and the cost was $350 cash only. I would never recommend their service.
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January 2024 by Bernardo Lora
I would beware of this place. My car was involved in an accident and was towed here. Turned out my car was totaled. I have comprehensive so my insurance told me to clear out my stuff and sign a release form. When I got there, I noticed some stuff was missing from my car that was originally there. Nothing of value, thank God. My wife asked the owner if they get break-ins in which he responded yes. But the place is fenced in and he didn't seem concerned by it. This place is shady so again, beware.
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January 2024 by Boss Freshh
Terrible experience. Got my car towed in November 2023 thanksgiving weekend. Car was not registered so for less then a mile the total with tow and tow ride was 500. The worst part about it. They charged me that day, then the charge disappeared only for the stupid charge to return in january 2024. These crooks got to do better
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January 2024 by bobbi vindas
Do not use this place. They are a total rip off. My son was in an accident and police had the car towed there and now the owner won't release the car without payment of over $600. It was a 2.4 mile tow from accident and 4 miles to my house. My son even offered to pay for the tow from accident to the shop so that they would let him get his tools and personal belongings as well as the plates but the owner said they would only accept cash. They are a scam and breaking the laws of CT limits on towing charges.
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January 2024 by Mikaylah Vindas
Rip offs
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December 2023 by Ron Cantwell
Amazing people. Very kind and understanding.
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December 2023 by Jaclyn Sharp
Karen was wonderful to work with and so helpful. She kept our car safe & worked with us on the final price, even though the car had a much longer stay at Family Auto than we wanted it to (no fault on their part). Thank you for being so understanding and considerate! Karen, you saved our Christmas!! Thank you so much!!
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November 2023 by Tisha G
This place is a RIP OFF. PERIOD! I had my car stolen and got towed here on Saturday. We wanted to bring my car home to a mechanic the same day because the car was drivable but the owner refused to do the paperwork, telling us to come on Monday instead. When we went there on Monday, he said payment in cash, that too a large sum. He should have informed us earlier when we called or when we met on Saturday that the payment would be cash. How do you expect someone to carry such large sum of cash always with you. He was rude, unprofessional and had a big attitude all the time. Don't ever do business here.
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November 2023 by Nestor Rivera
I would like to thank Karen and Johnny at the front desk..they made towing easy and made my day easy aw well..really professional and super good at what they do.good business with good workers.. prosperity in good ness is a rare.thanks to family auto
