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August 2023 by Abtin N
We used this company in the past in our old house during middle of a kitchen construction and we needed have our air conditioner tuned up the technician came he opened everything up and as soon as he opened the furnace he blew a fuse it took him a few weeks to find the right fuse and the next couple weeks we had a mini heat wave. We didn’t hear back from the company for a while. So we ended calling them and finally the technician found the fuse and install and charge us five hundred just for a fuse. Stay away from this company:
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March 2022 by Ann M.
Absolutely the worst company to work with. 'never on time. Very .. very poor quality work. stay away.. run even if the price looks good. It will cost you twice more to fix their mess.
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November 2021 by Hank Cullinane
Good company
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July 2021 by Missy C
Would give 0 stars if I could. BUYER BEWARE! Don't waste your time and hard earned money. Installed new Central Air Unit. They have to keep coming back every week to fix things and never fixes the problem, which ends up costing me more money because I have to hire someone else to fix it.. Bad attitude from the owner. Never takes responsibility for his work and blames the customer for THEIR own errors. I would NEVER recommend this company to ANYONE.
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July 2021 by mary putney
they are knowledgeable and diligent got my problem fixed
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June 2021 by Missy C.
Would give 0 stars if I could. BUYER BEWARE! Don't waste your time and hard earned money. Installed new Central Air Unit. They have to keep coming back every week to fix things and never fixes the problem, which ends up costing me more money because I have to hire someone else to fix it.. Bad attitude from the owner. Never takes responsibility for his work and blames the customer for THEIR own errors. I would NEVER recommend this company to ANYONE. If you do decide to go with them, at least do yourself a favor and get a 2nd opinion..
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May 2021 by Tricia Thorne
Complete lack of ethics and responsibility. Re-used old and too small parts without telling us or advising us to improve. This resulted in thousand of dollars in damage they claimNo responsibility for. Horrible people.Service: Installation
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January 2021 by David Yezersky
Called to set up routine appointment. Didn't call back for more than 24 hours. Finally got a call back. Phone manner was rude. Asked for part replacement, and was rudely told to take a picture, or else, no part would be ordered. Described the part, and provided part number in great detail. Service manager wouldn't get on the phone to discuss. Customer Service, a solid F+.. Don't even want service based on the conversation.
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January 2021 by Jim Malin
I installed a new HVAC system in the house that I just purchased. The install was fast especially due to COVID. I did not like the way they covered the pipes for the ductless unit initially, s I called them to come in an d re-do. They fixed some of the issues but not all. I called again and they fixed everything nicely on the third try. Point is, they came in and re-did what I asked. No excuses or trying to skirt the responsibility. They also helped we with tewiring the existing zones.
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November 2019 by Rosalie Day
Custom Air Systems is a contractor with the Energize CT heat conversion program. They waited 45 days into the 60-day project time window to begin with the permitting. Kudos to their team on following up with the permits department. Because they waited so long to initiate, it has been cold in this house for 3 weeks AND still is.
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August 2019 by Nils N.
CAS has been one of the most dishonest businesses I have worked with. They used to be OK, but the Father and Son have been at each others' throats and have separated. They were sued for $30,000 in 2010 and settled without a trial because they were quilty. They send different people to your house every time, the employees are afraid of the owner so that even though SOME of their employees are competent, they are all afraid of the owner and would rather blame the customer than their own bad work. CAS recently told me I had to spend $7,000 to fix my A/C. I called in another company for a second opinion, and they told me my system was fine and needed no repairs. They recently installed a new air handler in my attic. It flooded, destroyed the room below, and they refuse to repair the damage. In fact, they told me to file a claim with my insurance company, WHICH IS FRAUD! It goes on and on. Use these people at your peril. You will lose a fortune, they don't care about you, and you might end up in jail for insurance fraud. I am a first time Yelp writer. I have never met bad people like these - ever! P.S. I read other reviews after submitting this one, and they reminded me of other nightmares with CAS. After a visit by them, most of my thermostat wires were cut (clean cut, like with a scissor). I had an appointment for which I waited all day recently. Technician never showed up or called and seemed annoyed when I complained. The office phone receptionist is unpleasant and makes me cringe anticipating speaking with her. Owner complains he can't make money on my job because I am demanding. Fact is it takes him and his team 2 - 4 visits to get anything working. They flooded my attic and destroyed the room below. One zone took 3 months to fix. No wonder they can't make money; they don't know what they are doing! And they will abandon you if they decide it's better to just cut and run and just let the customer fix their mess. YOU HAVE BEEN WARNED!
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June 2019 by Gabrielle Flanigan
They are the WORST. Their AC units don’t work and they blame us for the problems. Our units have been broken for 5 years and they never fixed them correctly. When they finally did something about it they said our Midea units were no longer in business and we had to have Mitsubishi ones installed. They wanted us to PAY for the new install. The owner was rude, used cuss words and asked if we were going to take him to court. He’s not worth my time so we are going with a new and reputable company. I hope custom air goes out of business.
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May 2019 by John Evans
Their Service Technicians that came to service a HEIL Furnace previously installed by them lacked any training and knew absolutely nothing about my installed system. One Technician only could change the air filter and put in the wrong size and left 6 inches sticking out of the duct. I changed it myself and they refused to provide any monetary rebate. Another Technician came to do an annual service after smoke filled the basement and arrived with a bag of rusty tools and had no idea of what to do! And it was his first day on the job!
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January 1970 by Tracey C.
One of the worst businesses I have ever dealt with. They don't show up, don't call and have one excuse after another.
Terrible, terrible service.
