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January 2024 by Gloria Stich
The teller took care of me right away. I explained I received a check for closing out my CD with them and needed to cash it and she was very pleasant and helpful. Thank you (Especially for showing me the bathroom for clients)
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January 2024 by Chris
Google. Haiti Citibank reparations.
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September 2023 by Pattie Como
A great bank , friendly staff great banking services that meet all you're needs ,
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September 2023 by Peggy Dalton
The Branch Manager Sarah Lindade is an expert in the banking profession. She makes a difficult and complex issue one that can be taken care of through her patience, expertise and willingness to work with and listen to her customers issues. My husband had a very challenging situation which Sarah took care of easily and made what otherwise could have continued to be very frustrating a satisfying experience. Sarah should be rewarded for her phenomenal work ethic, professionalism and kindness to her customers. Kudos to Saint Sarah!
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January 2023 by Andrea Gonzalez
The staff is REALLY DISRESPECTFUL.I don’t recommend this bank at all. Staff are really rude and nasty.Worst customer service.
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June 2022 by Charlie C.
The reviews are extremely true. This branch needs to be shut down for poor customer service. I was denied opening an account because of the time that I came into the bank. I'm trying to have a relationship with Citibank and it is difficult because it's in Bridgeport. They need a better location with a top customer service representatives.
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May 2022 by Sara L.
If I can give this bank less than 1 star I would! I have had this bank over 8 years and have had nothing but problems. A lot of fraudulent activity happened on my account I thought I did the right thing by opening a dispute and wasn't notified by the bank that it should have been an identity theft dispute instead. I went to the branch and they did absolutely nothing . Basically left it in my hands to deal with. I've gotten nothing but a run around. I was told to call to open a identity theft dispute and I can't even get someone on the phone that isn't from across seas and speaks English. If Citibank would have put a block on the account when I first filed the dispute I wouldn't be going through this right now. Pure negligence on Citibanks part. They do not support their customers, help them whatsoever when it comes to fraud and is all around the WORST bank I ever had. I will not use this bank ever again and I would not recommend this bank to my friends let alone my worst enemy.
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February 2022 by Adam N.
I was involved with a ridiculous drawn out situation with Citibank, hours and hours on hold, bad connections, dropped calls, they were closing my accounts and had locked up six figure sums of money for two months. It was terrible. Thomas R. Kelly at the Bridgeport office saved the whole thing. He really went out of his way to fix it. This isn't a review of the bank, it's a review of that person.
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August 2021 by D Z
Tried to open a new account. The girl (teller) said she couldn't because the were closing in an hour. I didn't know it takes more then an hour to open up a new checking account. Very poor customer service.
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April 2021 by Alex bondarev
This bank did an excellent Job we are very Happy with Thomas R. Kelly services.
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June 2020 by Do W
A Citibank customer for 31 years....one payment was misapplied by Citibank and they won’t wave the interests. I was told by a representative my best action would be to find a different bank as you are not a person but just an account number. Sad to leave them after having a perfect account since 1989
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May 2020 by Gina Lee
Can be a little better sometimes but the service is usually pretty good
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January 2020 by Nathalie Papillon
This review is about Citibank as an organization. The worst bank I ever dealt with! To make a long story short, they alleged fraud on my account and I kept telling them otherwise. eventually, I was advised to go to a branch to close my accounts and withdraw my money. Before making the 180 miles drive from Massachusetts, one of their supervisors from the fraud department called the branch and spoke to Alejandro to make sure I will not have any issues once I get there. So I drove 180 miles one way just to be told the account could not be closed because of fraudulent activities. I was physically there to confirm the transactions but they want to hold my money for 30 to 60 days because of fraud that I am telling them is no existent!! Find you another bank! support your local credit union! I was attracted by a 2% they were offering of their savings accounts but it is not worth the headache. they are investigating fraud but no one has yet to ask me any questions about the accounts or requested any paperwork. what sort of investigation is this when you are just holding my money under the false umbrella of fraud? I've file a couple of complaints but sadly they don't seem to care. I am weighting other options but if you 're reading this, DONT TO BUSINESS WITH CITIBANK!
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November 2019 by Jennifer Bechta
Absolutely the WORST bank I have ever dealt with. Currently in the process of closing out my accounts and finding a better bank. Customer service in this branch is equally as bad. Citibank does not care about their customers (other than ONE helpful person from the 800 #)
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October 2019 by Lety Hernandez
Good customer service