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August 2024 by MR “MR BODINE” BODINE
Great place Honest price's Great work very honest been going to them for years
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August 2024 by Peter Eirich
Shore Automotive is an excellent repair facility. The staff is knowledgeable, responsive and courteous. They do great work for a fair price.
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August 2024 by Zach Wininger
I’m from Indiana heading to Rhode Island when I blew a tire on my truck. Gave these guys a call and they rushed to help get me back on the road with whatever it took!! 10/10 service!!
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August 2024 by Barbara Libretti
2.5 - 3 minute read
A malfunctioning alternator can cause a car to stall while driving, which can be dangerous. Source: Google AI Overview
I’ve had a situation with RJ Shore Automotive at 80 Shore Drive in Branford that began on July 2nd and appears to be resolved today, July 9th. I have never left Yelp or Google reviews prior to this situation. I left several reviews on the RJ Automotive page but they were not posted.
I will start out with positives. I explained what I wanted done to fix the car and they appear to have done exactly that. The car was finished one day early. When the action plan was in motion staff member telephone courtesy was good. After the replacement alternator failed the mechanic offered to put a new battery in the car. I didn’t have to ask.
I want to be fair. The shop’s culture is not what I am accustomed to. I bring my own set of experience and expectations to the situation. I need to consider that the corporation I worked for was selling multi-million dollar technology solutions. If we made an error we did whatever was required, including working nights or weekends, to repair it. Customers were always addressed respectfully. If we’d ever launched personal attacks against a customer we’d have a very serious problem. The corporation would not have prioritized saving a few hundred dollars over accommodating a customer. A smaller company might not be in a position to do that.
Here is a factual account of what happened:
* In January, 2024, RJ Shore Automotive replaced the alternator and battery in my car. The work was under warranty for a year.
* On 6/28 and 6/29 my car would not start.
* On July 2nd the car was towed to RJ Shore Automotive.
* On July 3rd I was told to pick up my repaired car. I drove the car a total of 2.2 miles after I retrieved it.
* On July 4th the car would not start.
* RJ Automotive towed it back to their shop on July 5th. I was told that the alternator they installed on 7/3 was bad. It was only at 11.7 volts and should have been between 13-15 volts.
* On July 5th I was told refurb alternators were being installed in my car. I stated that I wanted a new alternator. The office assistant and the mechanic told me that new alternators were no longer made for my car. The work was scheduled for completion between 7/10 - 7/12.
* On July 5th I went online and found new alternators for my car.
* On July 6th I spoke to the auto mechanic again. I told him there were new alternators for my car. He said he could only buy parts from his designated supplier and that I could speak to a person in authority on July 8th.
* On July 7th I posted my first Google and Yelp reviews.
* On July 8th I spoke to someone in authority. I agreed to pay an additional $280 to upgrade the alternator. The manager was unwilling to work on my car until I removed the reviews. Wanting my car repaired, I removed them. There was no agreement about posting updated reviews. The office assistant called to say her supplier had the new alternator.
* Today, July 9th, my car was ready, a day early. As I was waiting to pay several men walked in, one at a time, stood in front of me, looked at me and then left. Someone yelled in from the work area, “Tell her not to come back”. No problem if the alternator and battery remain functional.
An Additional Interaction
The receptionist at RJ Shore Automotive was repeatedly referring to me as "hon" a term I have sadly discovered younger women use when addressing older ones. I have continually asked her to stop, at first very politely and then more directly.
When the tow truck driver arrived on July 5th he laughingly addressed me as "hon". Of course I knew where
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July 2024 by Jillian Nelson
Everything went smooth from start to finish. Great customer service experience and super fast service.
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June 2024 by barbara petano
Stopped for emissions test this afternoon. In and out in 5 minutes. Really friendly, great customer service. I'll be back (hopefully not soon), for car servicing.
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May 2024 by Jodi Waterhouse
Better prices, friendly helpful drivers. Response is insanely fast.
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April 2024 by Roy Capps
Very nice people there. You don't see to many places of business like that. I would recommend this place
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March 2024 by TapSnapOrNap / M A G A
Brand new KONIG rims installed on my Subaru wrx, very good price , and it's good to find a shop that doesn't have lazy workers working on your vehicle. Also their other shop in North Branford is great to..
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March 2024 by Mary Murphy-Taylor
Always a good experience. Fair and honest
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March 2024 by Laura Nelson
Great service. Great communication. Fixed all my mechanical problems in one visit
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February 2024 by Moebro__
Awesome roadside assistance
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February 2024 by Jaclyn Pascale
I was in need of having an antique car towed and RJ Shore provided this service with ease! The customer service from my original phone call to meeting the technician who delivered the car was fantastic! They were able to provide the service quickly and efficiently. Very happy with the outcome. I highly recommend!
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February 2024 by Kevin Dickson
"I have been coming to Shore for years. The staff is very knowledgeable and respectful. Shore always gets right to what you need with your vehicle and makes sure it's completed 110%. Thanks Shore Auto!"
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January 2024 by Cynthia
Tuesday 12/26/23 my car broke down on the side of I-95N. After calling AAA, an RJ Shore Automotive driver, Pedro, was dispatched to come to tow my car for me. He arrived on time and was very professional and knowledgeable. He was also very considerate and accommodating, considering I was on the side of a highway, in the dark, on a busy holiday week. I would definitely recommend them for any towing needs.
