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March 2024 by Thomas M.
The staff is wonderful at this CVS. David the pharmacist is so knowledgeable and very helpful with drug relation questions. Observing the pharmacist and staff and the phones constantly ringing it became evident that they are a great team that works together and works very hard (too hard). The main issue is that the pharmacy is understaffed, yet each person gives it their best to accommodate its customers that are insude the store, in the drive in line and calling on the phone. Shawn (sp?) who I talked with at the counter when I brought in my RX for the first time was able to save me $1,600.00 for my RX. He felt really bad that the RX was going to cost me $1,690.00 for 90 days so he took the time on the computer researching programs I might be eligible for, found one, and he saved me $1,600.00. The other pharmacy staff were able to efficiently handle the other customers while he went out of the way to help me.... because he cares for people. The phone was constantly ringing with customers needing to speak with the pharmacist. David. He patiently answered each call while at the same time filling / approving RX. I don't know how he does it.... non stop. I would have given a 5 star review but like others I spent a long time on hold when I called the pharmacy, which is not the fault of the staff but rather the fault of corporate CVS for understaffing the pharmacy. This is a high traffic CVS (drive in and walk in customers). I will take the time to let CVS corporate know of my great experience with th pharmacy staff and let them know this CVS location is definitely understaffed.
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February 2024 by Ron D'Andrea
Disaster is an understatement. Even after confirming through their text messaging system, the pharmacy fails to follow through.
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February 2024 by Ray Ortiz
Don't bother calling because these idiots can't handle a phone call... What happened to CVS they used to be great place... Absolutely ridiculous service at this pharmacy.... The pharmacist doesn't know how to run a crew.... Sucks!!!!
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February 2024 by Farrel M.
11:24 minutes & counting. Trying to find out why my prescription has not been refilled . I made the request on Monday AM. It is Wednesday. When I call to find the status of order the message says it is "In Process". I really need to know is this because I want to know if the drug is not in stock. Now, it has been 16 minutes. why provide a false sense of expectation that someone is going to Answer the phone if no one is available. This store is a prime example of a broken medical system. Still on hold... 30 minutes. I don't think anyone is working today! It has been 40 minutes. And, somebody answered! Apparently, the automated service doesn't work according to the person who answered my call. So take the advise of CVS and show up in person, place your order and wait. I am told my script will be filled in 15 minutes. How long will the wait in line be. And, then they close for lunch. So I wait In line and it turns to lunchtime...the staff closes the window and I get nothing!
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January 2024 by B Allison
CVS regularly understaffs this location, making for an absolute nightmare for customers. The drive-through window is almost always shuttered (or whatever you'd call covered with cardboard boxes) and the line for the pharmacy is long. This is during times of increased risk of infection where many would be safer inside their cars and not standing in crowds.
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January 2024 by Kay Wiggins
The girl on the phone in the pharmacy was SO RUDE. Instead of directing me to the correct line, she chided me for clicking the wrong option and calling through the drs line. I apologized and she still went on to make me feel bad about clicking the wrong option instead of just sending me to the correct place. Don’t bother calling this location, they will make sure you regret it ?
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January 2024 by Stephanie Caez
Worst experience with the photo lab. The young girl working there is so rude, and after all the aggravation I went through with her, the photos came out so bad.
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January 2024 by Jay Cohen
Terrible pharmacy service, you’ll be stuck in line for twenty minutes standing in the middle of an aisle where people are also trying to shop. When the drive thru window was still open, service was somehow not any faster. Been on hold for more than ten minutes trying to reach the pharmacy.
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January 2024 by Kristen Elliott
Pharmacy workers can be brutally mean. There's a tech named Alice who is amazing. I always go when she's there. Also, the pharmacist David is attentive, kind, and patient. I often see pharmacy techs abused by patients, and no one does anything. The staff (especially the pharmacist) is extremely overworked but still has a smile on his face. I've called on the phone 3 days straight once, and no one ever answered. Finally Alice came back to work and she answered my call. The line to pick up prescriptions can take up to an hour, just to find out your script that was promised hours ago is not ready. They run out of medications often and sometimes can not even tell you when it will be available... meds that can be life-threatening if not taken. Still, Cvs Branford CT is the best pharmacy compared to the horrible others around. Someone, please do something about this.
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January 2024 by Stefanie Acampora
Worst slowest service ever! Every time. I will be choosing a different pharmacy.
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December 2023 by Sarah J.
This is the WORST CVS I have ever been to. The lines are always so long for a prescription. I am currently waiting in the drive thru line, I have been waiting for 20 minutes and they aren't taking anyone in the line. I will NEVER return here. CVS should be ashamed of this location. They should shut it down or fire the manager.
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December 2023 by john maselli
Honestly, it was a lot better. Now, if you're waiting for a prescription, the line is usually about 30 feet away from the counter. In other words, there are usually 8 to 9 people ahead of you. I don't know why it's gotten like that. And even when you call and try to speak to a pharmacy associate, you're on hold for at least 11 or 12 minutes.
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November 2023 by Maria J.
The Pharmacy never answers the phone! When I call the main line, they say the pharmacy is not answering calls because there are too many people in line at the pharmacy counter. Maybe if they answer the phone they could cut down on the people in line at the store!
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November 2023 by Tyler Martin
Absolute terrible service . Every time I go there is an issue, try to call them and you will sit on hold for 1.5 hours or longer ! I sat for 1.5 hours and still never got an answer had to give up. The past 4 months they have gone completely downhill and I will be changing pharmacy's for sure ! Do not go to this one if you don't want a headache
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November 2023 by Just Sayin
This Branford location has become an absolute DISASTER in recent months! They are consistently late on filling prescriptions, their drive thru is now CLOSED, they don’t answer the phone, and the automated system gives inaccurate information about when your prescription is ready so you drive there and it’s still not ready and have to wait an ADDITIONAL 15-30 minutes. And by their most recent on slot of bad reviews, I’m not alone with these ongoing issues with THIS location specifically. I have friends that have already switched to Walgreens, Stop & Shop, and Walmart pharmacies and I’m about to do the same! If CVS chooses to continue in running this location so inefficiently and poorly, I wouldn’t be surprised to see this location on a future store closing list.
