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May 2024 by Shannon
Super nice. I did an online order through ace and they brought my order to the car. Quick and easy.
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November 2023 by Lisa Rathsack
We first contacted Branford Building Supplies about ordering a storm door in October, 2020. Kyle responded to my inquiry and was initially helpful and informative. We ordered the door in August, 2021, after receiving an exact quote and identifying an installer, recommended by Branford Building Supplies, who was able to take on the job. The storm door was for a round top door, which we understood not every contractor was willing to work with. The door arrived in October, 2021, a few months after being ordered. The Z-bar that arrived with the door was for a door that opened in the opposite direction. This was confirmed in January, 2022. The correct part arrived in March, 2022. The new Z-bar was dented. At this point Kyle stopped responding to all our attempts at communication. We worked solely through the contractor, Paul, who they recommended. Paul put us in contact with Connie, saying she was higher up in the organization and would be able to assist. Connie initially agreed with us that the problem with the Z-bar should be fixed as anticipated. In September, 2022, she indicated the correct part had arrived and could be installed. In December 2022, the storm door was installed with the dented Z-bar and a door handle that is upside down. It appeared the correct and undamaged replacement part had not been received as we were told. Regarding the door handle, the set screws are on top of the handle, the handle opens upwards, and the name on the handle is upside down. Connie is no longer responding to our attempts at communication. Our experience with Branford Building Supply has been beyond disappointing. When something isn't right, instead of taking responsibility for the issue, they drop communications. We have been left with a faulty product that was not inexpensive. We have spent countless hours attempting to find a resolution for this with no luck. We wanted to support this local business, but instead recommend others avoid them at all cost.
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October 2023 by Edward Lawton
I had a great experience working with Branford Building Supply. They were extremely accommodating for my project and were very competitively priced with Marvin windows, Lumber, etc. Michael, Frank, and Bernadette were extremely friendly and helpful throughout the whole process. Would highly recommend!
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September 2023 by Mark Dworak
I've been going there for over 20 years,nice people, quality lumber and supplies. I'd rather support a local business than go to a corporate big box.
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June 2021 by Heather Corrado
Branford Building Supply has been just wonderful in helping me with my decking supplies. They are professional, courteous, and have provided me with a positive and fantastic customer experience.I highly recommend them and their prices are not only very competitive to the big box stores, you get very knowledgeable, personal service as a bonus!In my experience, I can never find anyone to help me at the big box stores and when I do track someone down, they are not knowledgeable and can rarely help me.Support our local small businesses! They are there for us and we should be there for them.
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June 2021 by Edward Pellegrino
What a nightmare!!! Took days and days and numerous phone calls and emails to receive my quote, wrong products delivered, damaged products delivered and nobody seems to care. Connie needs a lesson in customer service. I will do my very best to avoid branford building supply in the future.
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May 2021 by Laurie Anastasio
The worst customer service I have ever encountered!!!, in fact I was referred from another business....I will never refer anyone to this place of business, just awful !!!
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January 2021 by Andrew Winston
I called to ask about a product that I wasn't very familiar with, and when I arrived, it had already been taken off the shelf and brought to the register for me. I was very appreciative, especially because no way would I have known what I was looking for on my own. Great service!
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August 2020 by Michael D.
Branford has many gems and one of them is surely BBS and ACE on Main Street! They always exceed my expectations and their knowledge is unbeatable. Great selection of most anything you need. In fact if they don't have it you likely do t need it!
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June 2020 by Anonymous F.
We contacted Michael at Branford to quote some replacement windows. He was very pleasant, attentive, and not pushy. We did not seek bids elsewhere, so I cannot say how the prices would compare to other vendors of that same brand and product line. Unfortunately, we were unable to move forward due to some unexpected, very expensive home repairs that our engineer insisted we tackle immediately. These really put a strain on our budget, so we were not able to order any windows at all. Nevertheless, Michael was wonderful to work with and we would highly recommend him.
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April 2020 by LuAnne J Valente
Pleasantly helpful dependable
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February 2020 by Laura Dotson
Called to inquire about a storm door and the woman couldn’t be bothered.. Not only was she rude, but outright sighing if I asked a question! Taking my business elsewhere.. I guess a storm door doesn’t have enough commission, but the windows I will soon need would have!
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September 2019 by Joseph Weissberg
Excellent service. Kyle was especially helpful.
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August 2019 by Sam N
How inconsiderable for your truck to come to drive thru of a fast food restaurant. Instead of parking on the road, side walks were damaged, plants were damaged. This happened on Jan 14 2019 at 1 PM.And I have to wait in line for my food for 10 minutes.
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June 2019 by John T.
I have tried twice to order from Branford Building Supply a few thousand dollars in doors for my building. After a phone call, no follow up no response. I guess this company does not need my business. A few thousand dollars must not matter.