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November 2023 by Greg Fodor
DONT BUY AN ALCOM/ MISSION alunimum trailer if you want to do real work, like daily. They don’t stand behind the warranty of a broken frame and I’m stuck with a trailer that is useless and $8800 in debt. Mission/ Alcom has you only talk to the dealer which is CT trailers in Bolton,CT, where I bought it.To start, I transport cars back to my four car hauler and needed a new single car trailer. I told Anthony I would be towing at least 4 cars daily. I was debating over a steel trailer or mission 22 ft aluminum trailer. I bought the mission because I was told it could hold more weight, over 6000lbs. Not that I pulled that heavy.I had it for a month and all the welds broke and the ramps were on the high way, that was fun. I went back to CT trailers and no help. Two months later the fenders fell off from the welds. Yes, I use this every day. Now comes the bad. I had it now for 13 months and the frame in front of the front axles broke from the welds.I brought it up ct trailers, they said a diagnostic fee would be charged and then a warranty claim, but they thought the trailer was 10yrs old. I said no it’s a year. I have a diesel truck and it’s very dirty.Well 3 weeks go buy, so I had to buy a steel 2 car trailer to continue while this was being discussed.I get a call from Ct trailers manager saying it will not be covered because I used it to much. And over loaded it. I then showed them Cat scales that it was never over loaded and I had 40 BOL that show the weights of the cars I was pulling.So I called Alcom in MAine. What a waste, they say they only make the trailer and give to the dealers and the dealers handle the rest. So, now back to the ct trailer, with a better option. I paid $13000 for this trailer and it is useless. The service manager said there was nothing he could do.Another two weeks go by, I contacted a sales rep from alcom, and still nothing happened. Then ct trailers being nice said they would split the repairs if the trailer was brought to Alcom in MAine. I was like ok maybe. Then he tells me it’s $2500 to tow the trailer there and couldn’t give me an estimate on a limited lifetime warranty.That’s another thing, read your warranty and reviews about the trailers.So another two weeks go by, I get a text that I need to pick it up ASAP and they won’t charge me the diag fee. So, I waited until my truck was fixed and picked it up last week!I’m out $8800 which is the balance I owe to the bank!I’ll put up some pictures! I hate to do this but $13000 for a year.The dealer doesn’t stand behind its product!This now cost me Another $2500 to fix!Just paid $2200! Don’t buy aluminum
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November 2023 by Phillip Wentworth
Drove almost two hours to go to this dealer. Worked with Tony. It was worth the trip! 1k off the price of local dealers. Great service. I left and forgot the spare I purchased, Tony had it shipped to my home no charge by FEDEX. I highly recommend if your looking for a trailer go to Connecticut Trailers ask for Tony.
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November 2023 by RICHARD FAILLA
When was the last time you had great customer service?Dara came in on her day off to complete the sale, Emma Jean processed the paperwork in no time.Service department set me up with a new receiver and locks.Best of all, they are dog friendly. They saw-heard my "son", BEAR, a large German Shepherd in my truck and told me to bring him in.Great selection of trailers, friendly, knowledgeable staff that treat you like family.I would highly recommend Dara and Connecticut Trailers.Rich Failla
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November 2023 by Alan Dietrich
If you're looking to purchase any type of trailer, I strongly encourage you to check out CT Trailers in Bolton. I just purchased one and the experience from start to finish was seamless. Dara and Emma took care of everything, including registering the trailer. So, if you're concerned about having to go to the DMV fear not everything is taken care of in-house. One of the best buying experiences that I've had. Check 'em out!!
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November 2023 by Kris Friedl
Was having some trouble with an old trailer. Nothing was working out for me untill I called Connecticut Trailers. I spoke with Dara. She was very pleasent and helpful. Helped me gather the info I needed without question or hesitation. She genuinely cared to help is what brought me here to review! Thanks again CT Trailers and Dara!
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October 2023 by John Audet
I've been using CT Trailers for about 5 years now on a fleet of about 10-15 trailers. The outcome of every effort has been very good.
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August 2023 by Earl Bancroft
Perfect experience! I ordered an enclosed car trailer working through design and options with Dara! Through several meetings many questions and changes were resolved. The trailer was built and delivered to CT Trailers in timely fashion. At pickup issues regarding connection to my RV were resolved with the help of parts and service personnel, while Dara oversaw every turn. Yes I intend to tow the 24’ car trailer with our 35’ RV. Throughout the process Dara and the entire team at CT Trailers were attentive, pleasant and professional!
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July 2023 by Jennifer Bartak
Trailer was exactly as described, if not better. Everything was ready to go when I pulled in! Highly recommend!!
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July 2023 by Robert Vassalo
Anthony is the best sales dude ever. Period. He set me up with my new car hauler. Easy peasey. Highly recommend.
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July 2023 by Kevin Dlugos
Dara helped me find the trailer i was looking for and had it ready for me right away. I would definitely recomend ct trailers
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April 2023 by Francisco Cruz
My first experience with Ct trailers Service Department was exceptional, i would definitely recommend and return for all of my service needs!
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April 2023 by Mathew Price
This place has outstanding customer service. Would definitely recommend!
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March 2023 by Robin Johnson
Bought a trailer there. Had a fabulous experience the sales person Tim recognized an error on the website they rectified it beautifully. I wish customer service and all the businesses I bought durable things were as , thoughtful and caring. I would highly recommend talking to these people about your trailer needs.
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March 2023 by Austin Choquette
The service was amazing. Very smooth transaction. Will always go back for any trailer needs.
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February 2023 by Dan Zilli
I would offer zero stars if it was possible I purchased a trailer from this company for $7000 last year today a year later the trailer has been at their facility for 30 days due to the tongue bending from five children’s dirtbikes inside! The warranty company refuses to do anything the axle was also bad I drop the trailer off. Nobody took any notes on anything they quoted the repairs for just the tongue didn’t even look at the axle The trailer has been there for over a month and I still have not heard anything. Stay far away from this company and stay far away from Bravo! I had to call and scream at them to get anything done or the ball rolling in any direction I’m out $7000 for a trailer a bought BRAND NEW LAST YEAR!!! STAY AWAY. I have been dealing with a broken trailer trailer since November 27th with no communication from them whatsoever besides slapping an invoice together for the tongue repair and nothing about the tire an axle
