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November 2023 by Marco S
Planet fitness in CT is way different than Florida. The staff in CT is not helpful and everything looks dirty and old. if you have a black membership, they don’t honor the discounts or benefits. Totally disappointing ??Update: 11/9 I received an email from the manager asking me to her about the situation. I called her but she didn’t respond. She even tried to call me back ??????????
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November 2023 by Dan Hurbon
Tons of equipment to choose from and upon entering and exiting the gym, employee “Casey” was super welcoming, knowledgeable and she gave me a warm feeling of wanting to return.
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October 2023 by Elsie Tee
It's a clean, peaceful and great place to workout relax and unwind. Staff is friendly and the place is super clean.
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August 2023 by Jimmy Malcolm
Whoever the older employee is who goes around cleaning everything during the late night hours needs to be put in check. Walks around bullying people and then accusing THEM of having an attitude problem. I’ve never had issues with any other staff member here. It took every bit of willpower I had to walk away and not put him in check myself. You’re better off finding another gym or avoiding late hours.
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August 2023 by Carmen Santana
Big rip off although payments come out automatically they still charge late fee. Why aren’t y’all supposed to take it out on time like what. Then it’s so difficult to cancel subscriptions like what. Never again rather pay extra money somewhere else. Yes it saves you supposedly but go pay LA or Edge expensive but basecalky the same once you notice how much pf rips you off. Good bye for ever. I will cancel tomorrow morning ASAP this is ridiculous.
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August 2023 by Carmen Siaca
Big rip off although payments come out automatically they still charge late fee. Why aren’t y’all supposed to take it out on time like what. Then it’s so difficult to cancel subscriptions like what. Never again rather pay extra money somewhere else. Yes it saves you supposedly but go pay LA or Edge expensive but basecalky the same once you notice how much pf rips you off. Good bye for ever. I will cancel tomorrow morning ASAP this is ridiculous.
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June 2023 by Kenneth Buchanan
First time to this Planet Fitness. Lots of equipment and all in working order. Very clean throughout, including the nice locker room and showers. Manager or staff member Cleveland was working hard cleaning, and was very friendly, polite, and professional.
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June 2023 by Maria
Every time I call no one answer the phone.i want to cancel my membership . But again can't seem to talk to anyone there cuz no one answer the phone
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June 2023 by Rayquan Rogers
Been going here for like a year and a half, best place to go to during the weekends! ??
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April 2023 by Mark Lawrence
Friendly staff plenty equipment to not crowd today. Looking forward to seeing fitness trainer for some guidance and help.
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March 2023 by Drewy O.
I joined this gym because I was traveling in the area for work; once my job was over, I called to cancel my membership Feb 21st 2023, I was asked to send an email requesting for my membership to be canceled; I sent the request via email as instructed, only to be charged $57 in March, upon contacting the gym to request a refund because I had sent an email requesting to terminate my membership, I was asked to come in for a refund, and I explained I was no long in CT, they asked me how they can refund me, if I can't come in, I told them to refund me the same way they go the money out and they hung up the phone on me and refused to answer my calls afterward
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February 2023 by Michael Kron
Staff keeps the place pretty clean but some of the equipment is a little tired.
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January 2023 by Danielle Fuentes
absolutely ridiculous customer service. LUCA was very very disrespectful, on his phone, ignoring me to text on his phone. cursing at me, rolling his eyes. honestly don’t know how he even has that job, the rudest person i’ve ever met. took off his name tag and lied when i asked for his name. please get this employee in check. this is crazy.
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January 2023 by Sahirah Boyd
I didn't get to go to the gym frequently due to my schedule but the times I went staff was always willing to help and the gym was spotless. Also they have a wide range of equipment. I recently needed to cancel and there was a miscommunication and AJ along with his staff was very professional and helpful. For me as soon as I get my schedule together wouldn't consider any other gym. The most convenient aspect is the monthly fee and the ability to go anywhere to work out. Thanks planet fitness!
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January 2023 by Rosario DeRosario
Great Location. Difficult to find parking close to entrance during peak hours because it’s next to other shopping stores. Facilities are well maintained. Clean. Everyone is friendly. Machines and Black card services are always available and open