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October 2023 by Karen W.
The drive through pharmacy is a joke I waited i line for over 20 minutes Only one car in front of me at the window and then another 20 min when I finally drove up to the window Clearly this store is very short of staff Don't open a drive thru if you can service your customers
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September 2023 by Google user
I picked up two prescriptions (at no cost to me) and the receipt was 30\\\" long! Save paper. Save our environment. Save money.
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September 2023 by William L.
Absolutely the worst service ever. Rude and poorly managed. They are losing my business forever.
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July 2023 by mike r.
I really don't understand how one pharmacy can be so dysfunctional and remain in business.
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June 2023 by Lea F.
Reduced pharmacy hours, unfriendly & incompetent staff. Forget picking up meds, I waited in the drive through 30 mins, almost gave up, and waited another 30 minutes.
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June 2023 by Kristina P.
Super unhelpful staff. They literally never answer their phones for either customers, I was on hold for 1.5 hours before I gave up ,or doctors offices,they were on hold for over 2 hours before someone answered a phone to help resolve an issue. Even after the phone call with my doctor the issue was unresolved. The staff at the counter were incredibly rude and dismissive. They gave me zero information about how I can help fix the issue even when I specifically asked "is it an issue with insurance, the prescriber or them?" They responded with I don't know. I called my doctor and immediately switched my pharmacy and was able to get the prescription with in 30 minutes.
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January 2023 by David Mad
Manager needs to staff the store and Pharmacy more adequately, so as to avoid the Pharmacist having to arbitrarily close the drive-thru window service for several days, thus denying service to patients who have run out of medicine, but don't want to expose vulnerable customers/staff inside the store to a person who may have a respiratory virus.\ \ Pharmacy tech was helpful, but store manager (#1903) was not, and could not provide reasons for denying service, and didn't provide any alternatives; luckily the Pharm tech took it upon themselves to walk 3 feet to the window to finally deliver me my vital medicine, which took less than a minute. The Manager and Pharmacist claimed they were too busy to operate the window, but they had 20 minutes to give me various reasons why the window was \\\"inoperable\\\".
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July 2022 by Hannah Blau
I inquired at the pharmacy about rapid antigen tests for COVID-19 and was told I could place an order but there would not be enough time to complete the insurance claim before the pharmacy closed that evening. The pharmacy's supply of test kits was depleted so the pharmacy tech walked with me to the front counter of the store and we looked through the various brands of tests until I found the one I wanted. He then took the test kits back to the pharmacy counter and processed the order while I waited, even though there were just a few minutes left before the pharmacy closed. I walked out with my test kits about fifteen minutes after I arrived in the CVS.
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June 2022 by iva kubin
Very nice and helpful personnel. Recommended.
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December 2021 by Pamela P.
.counter your medicines before you leave; I was shorted three times in two weeks. The CVS is grossly understaffed. One day there was only one person there, a pharmacist, filling Scripps giving shots handling the drive-through and handling the cash register. When I call it takes usually a half an hour to get anyone to answer the phone. They are often out of medication. This is not a happy place to go.
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March 2021 by Kimberly D.
This CVS pharmacy is unbelievably poorly managed. I am consistently disappointed with their lack of customer service. Everyone there is miserable; which i feel for, but... come on. Today, I just waited over 10 minutes to simply be acknowledged in the drivethru. Then he spent several more minutes bumping around trying to figure out where my script was. Finally, he processed my payment, didn't support the receipt and documents in the pass thru, and just watched as they blew away. "Are they gone?" He asked. With no inclination of even offering to apologize or reprint the receipt.
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October 2020 by Sam Henderson
Terrible at getting non-standard prescriptions filled. If you have a prescription that isn't a big brand name don't try to get it filled at this CVS.
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March 2020 by Jim N.
Oh my god dropping off/picking up prescriptions here is just a PAINFUL experience. Literally, I dread needing to come to this location - I'd rather spend a night in a hostel on the outskirts of town, where the proprietor makes it clear he's a cannibal & winks at you while saying, "wouldn't close your eyes if I were, afterall, I have a master key." I can't stand going to this location to pick up prescriptions. Seems there is never enough staff to answer the phone, help customers in line and get to the people at the drive through. You might see 2-3 people in the pharmacy, but they just focus on what they're doing & never look up or ahead - like, they don't want to help, or even make eye contact knowing that if they do, you'll ask a question or say "you gonna help your customers, or no?" I have to go to CVS because it's my healthcare provider's mandatory pharm & I actually tell them how bad this location is. It is downright PAINFUL to go to this location. CVS - I have an idea for you, after you fire the staff & hire more effective, customer-focused people... How about you put non-narcotic drugs in secure, locked bins & you assign pin #'s to customers so we can head to the store, swipe our payment, enter a pin & retrieve our own scripts? It's 2020 - Amazon/Whole Foods does it. Live in the now, man! Save us from yourself & your staff...
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October 2017 by Noah C.
Great service. But one employee looks like her battery is always on low. Get more enthusiastic employees.
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June 2017 by Pat Zambri
Found what I needed, every single employee I interacted with was very outgoing and friendly. I had a short, pleasant conversations with the pharmacists behind the desk, and overall I've never been in a CVS that has been so welcoming. That being said, the check out times can be a bit slow, but I would still go out of my way to come here.
