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September 2023 by Stan Pollander
Smithland Agway is one of my favorite stops. Keitha and her staff are friendly, helpful and there when ever you have an issue or question about any of the products in the store. It’s a store you can walk into with a nice greeting and a big smile. Grateful to have such a place for all my garden and pets needs. A very special Thank you!, to Keitha and her staff!
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June 2023 by Shannon C.
I don' write reviews but I am writing this because the service I received was exceptional. I recently ordered A LOT of Polywood furniture for my new patio. Keitha, the manager, was extremely patient with me as I went back and forth (1Kx's) on what color cushion/wood combo I wanted. Once I finally decided, she placed the order right away and kept me informed of its delivery date. I accidentally misunderstood the manufacturing and deliver time frame (not her fault) and I scheduled a party on a date I thought the furniture would have arrived. Keitha wasn't annoyed with my constant checking on the furniture. I actually got the impression she was rooting for me! The furniture arrived late the afternoon before the party. Keitha had her people assemble the furniture (on a Friday night) and called me personally to tell me that she would have it finished the morning of the party and if we wanted to come get it we could. (she didn't have delivery capability on the weekend) Long story short, she didn't have to have her staff drop everything on a Friday afternoon/evening and then again on a Sat to assemble my furniture and she didn't have to call me and go above and beyond to get the furniture for me but she did because again, I think she really cared and was rooting for me. The best part about this story is that she actually offered to refund me the assembly delivery fee! I highly recommend this store as they clearly understand customer service!
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June 2023 by Bill Levene
When they were Agway I stopped going because lack of cordial customer service. My wife continued to shop there. Today, she experienced what I experienced , rude behavior by a manager. Another lost customer.............
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May 2023 by Lewis Yacko
Sale sign states 4.25 or smaller pots $6.50 for 4 or more i bought 6 plants rang up much higher. Showed store staff sign that what I bought was 4" pots. But register says quart staff would honor sale price this is classic bait and switch beware
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May 2023 by Donna Smith
Yesterday afternoon I was shopping at Smithland-Agway in Bethel, CT and purchased a shopping cart full of small vegetable plants. At home, I realized I had bought too many plants and called Smithland this morning asking if I would be able to return a few and was told yes. When I arrived, the cashier was polite, but the manager whose name was Michelle decided to interrogate and disrespect me in front of other customers! She was harsh, not professional or pleasant! I've been a customer for 20 years and have never encountered that kind of treatment by anyone who works there. It was less than 12 hours, the plants were well taken care of and in good condition. I could understand not accepting return's without a receipt but this wasn't the case! What is Smithland's return policy? Customers should be aware of it in advance so this doesn't happen to anyone else!
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May 2023 by Kate Williams
Great selection of plants and supplies.Very knowledgeable and helpful staff.
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May 2023 by Nando
They have most things that I need. Kinda of expensive. Seems like they have a lot of employee turnover. Wonder why?
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April 2023 by Cindy Nesbitt
Keitha was a delight to work with. Very professional, very knowledgeable about the product and beyond patient with our patio furniture purchase project. The furniture was assembled perfectly and the delivery team did a great job dropping off all of the items to our location. I would highly recommend Smithland Pet and Garden Center and look forward to working with them again.
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April 2023 by MJ
I recently ordered a POLYWOOD set and a Weber grill and I had the best experience in this store. From the moment I walked in on the afternoon of Saturday April 15 , I was greeted by a cashier who immediately guided me to Keitha to begin my search of POLYWOOD furniture. Keitha was so helpful and patient and guided me to the best decision. Based on how smoothly that went I decided to also purchase a Weber grill. Your store is great and I will recommend you to my family and friends. Thanks so much !
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April 2023 by Lewis Y.
went to day to purchase vegetable plants sign said 4 or more 4.25" or smaller pots $6.50 each. When they rang up, they were much more. showed staff that they were 4" pots, but register said quarts, they refused to honor sale price this is classic bait and switch! Beware
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March 2023 by Nancy Mengler
Helpful staff and great dog and cat food selection. Love the garden center too!
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January 2023 by Frank A.
this place is fantastic and friendlythey have everything you need for your animal family they welcome your pets and staff is always willing to help you find what you needfrom Frank atwell
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December 2022 by Hugh Sigmon
Great selection and good prices. They are my go-to place for dog food and bird seed.
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January 2022 by Emily Peterson
We love this place! We take our dog almost every weekend so she can say hi to her favorite employees and get a little snack for later. The staff are very friendly and knowledgeable about all departments. The store is always clean and well stocked.
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October 2021 by Becky Newman
Friendly service. Easy to find what was needed.
