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February 2024 by Gerald W.
Efficient staff
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December 2023 by Rob Deez
Very rude and condescending employee. I had been to this location once before with no issues but second time i went i asked for a little piece of tape to secure my package a little better and the guy who obviously hates his job and probably his life said "its not my job to tape your package". I said ok and just ship it. I was asking for a very little piece of tape, not for him to tape it. Sad he couldn't just give me a little piece of tape and say next time come prepared. Easy to understand why the United States Postal Service is failing.
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December 2022 by Donna Benjamin
I use this post office regularly, and when I first moved into town I kind heave thought people weren’t as friendly as I thought a small town would be, but then I started talking to the people just a short conversation being friendly , and that’s all it takes. Think about it your dealing with a lot of people who just come to the counter and say maybe 5-7 words and nothing else hand a pkg over or letters , pay for them and literally walk away without a thank you or have a nice day. Think about how you would feel after 8 hours of helping people and many not acknowledging you.So the next time you write a review first think about how you treated the PERSON behind the counter!!Donna Benjamin
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September 2022 by Bri M
Been going here my whole life. Went today around 4:30pm to return an item with my bag. I did not know my package had to be wrapped. Very rude ladies at the desk who would not give me 2 pieces of tape to tape my label onto the bag. Very POOR customer service, will NOT be going back!! They need to be re-trained, very disappointed!!!
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January 2022 by Tajan Marshall
Great service, tries go make you spend the least amount.
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October 2021 by Safeside Treatments
This is a great post office to go to. We have a PO Box here since 2018 for our clients who send checks and money orders for payments. We love working with Kensington CT Post Office. ????Safeside Treatments LLC PO Box 7272 Berlin CT 06037 Safesidetreatments.com All Organic Tick & Mosquito Control in Connecticut
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July 2021 by Elliot Thomas
Employees have been always friendly here but speed of customer service has stepped up a bit in the past few months now that this location is operating like a normal post office again.Can we get a drop box in the PO box area large enough for small packages? That area for PO boxes is open all night long, and there are slots to drop envelopes through. I've been told that we are not supposed to put packages in the mailbox out by the street, so how about something inside so we can put prepaid packages safely and securely outside of business hours?I know other places have them. As an example of the post office in Glastonbury has a self-serve stamp and package station that you can put packages in any time of day. Just trying to make everyone's life easier thank you!
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July 2020 by David
We love our mail carrier that delivers the mail, but the employees in this location are awful. Not friendly at all, and they have a condescending attitude. We just received mail yesterday (7-13-2020) that was postmarked 6-30-2020. Of course some of these letters required a response with a deadline that has already passed by the time we got them. Ridiculous how other essential businesses have been open and accommodating during the pandemic, but not the USPS or any other government agency.
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June 2020 by Molly Canyon
This post office is terrible. Their employees are rude, condescending and take forever to process a transaction.
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May 2020 by K-Lap
I often go to this post office rather than the one in New Britain. It is smaller, but I seem to get in and out much faster. The girl at the front desk is helpful. I admired her friendly abuse and banter. The only down side is the cost to ship larger items, but that is the post office in general, not just this location. The facilities are clean and well organized. This is a nice, small town post office.
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April 2020 by Q 24
4/21/20 2pm, was smart-mouthed by the worker behind the counter. I came in and needed some tape for a package, and he directed me to purchase some. When I asked if there could have perhaps mercifully been some format that he would be able to use his own tape, he asked me, "What, are you looking for a miracle?"
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March 2020 by Kelley Maguire
Went today waited in line 10 minutes when it was my turn the 80year old worker with the shakes couldn't check on tracking info because there was a line of people waiting after waiting my turn smh
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February 2020 by J.L. Piccard
You can't talk to live person on the phone. Waiting time through main 1-800 phone number it's about an hour.
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January 2020 by The Batman RN
Always -- always -- understaffed and the people who are there tend to be rude and unfriendly. I try to avoid this location whenever possible.
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September 2017 by David Matthew Colburn
Nice staff, on-site PO Boxes