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September 2023 by Armand Lamoureux
Extremely dissapointed in service recieved on my vehicle here. Bought a brand new crosstrek from them in December 2021, as of October last year brought it in for an issue with the tpms. They claimed it was my keyless entry system and fixed it( or so I thought). Less than a year later, the same thing happens. This time it’s my tpms system that went bad. Just got it back from being fixed( allegedly) and already my light is back on. Same issue same tire. From now on I think I’ll bring it to a different Subaru service that will actually diagnose and fix the problems on my BRAND NEW car, rather than guessing and milking my insurance, warranty, and pockets for every penny
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September 2023 by Linda B.
logged in from Syracuse but purchased and serviced at Shaller in Berlin. Went in for a scheduled oil changed before the trip to Syracuse. The tech did not place the oil cap back on after oil change. A short ride home I smelled oil, but just figured oil was spilled. Got on the highway the next day, engine smoking had to get off the highway and this is when I discovered the cap was not on. Not sure if I had oil to drive further I called service. no reply. Came home to huge oil stain on my driveway. Long story short, resolved issue with my husband checking oil, etc. Called 2 more times to complain/ seek assistance. Had to leave messages. NO RETURN CALL. I would have liked my engine cleaned, oil checked, maybe a professional grade solvent for my driveway and yes, A RETURN CALL. no excuse. Linda Burke
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August 2023 by Jack M.
Tried to use the "Buy Online" option and got the run around from the dealership. They required me to come into the dealership and consult with a "sales associate" before they honored the online price. Very dishonest!
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August 2023 by solveig menard
My dealings with the service department at Schaller has been exemplary. In particular, kudos to Ms. Bianca MacDowell a service advisor. The professionalism with which she does one's job is beyond reproach. This business is indeed fortunate to have such an employee in their employ. One hopes they realize such! "Garrett M"
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August 2023 by Frank Travers
Excellent service, and very professional, helpful staff. Alicia and Mike were amazing on the sales end. On the finance side, Lisa and Dustin made sure everything went smoothly. Best dealership experience I've had yet.
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July 2023 by Eileen C.
I just purchased a 2020 vehicle from Schaller Subaru less than 2 months ago. I was told by my mechanic (who is the one who suggested I go to this dealership) that both my back tires were bad and that the washer fluid container was completely broken. I brought my car in this past week to be looked at. I was there for 2 hours before I got any kind of an update and I had an appointment. I had to wait there because I live an hour away and had no ride home. The person who was assigned to me finally gave me an update at first saying that they would not cover any of the repairs that the car needed. She then informed me that she spent 29 minutes on the phone with my insurance company. She did not call the right insurance company and argued with me when I told her she had the wrong insurance company. I asked, but did not get an answer as to why she would call the insurance company in the first place. In the end, the repairs will be getting done. I spent 3 hours there with no work being done and have to schedule another appointment once the parts come in only to sit there again for another 3 hours to have the repairs done. This is how long she is telling me the repairs will take. Rude and unprofessional. I will be glad when the repairs are done. I definitely will not be going back.
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May 2023 by Britney Godfrey
I just purchased a used jeep from Dan at Schaller Subaru. Dan, Dustin, and Lisa all contributed to my purchase and helped me every step of the way. The way I was treated from the second I walked in the door made me question how anyone has horror stories about buying a car. I’m so pleased with the service and my new car. There was no crazy hidden fees or games, it was simply a drive and buy. Thank you Dan, if I ever need another car I’ll be calling you! Anyone interested in either a used car or a new car, this dealership is fantastic. They work to find you the best loan rates possible as well, which many do not offer. Again, thank you to everyone at Schaller Subaru for the support and making my car buying easy and affordable.
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April 2023 by Carla Danajovits
If I could give Schallers and their staff 10 stars I would. In February, I had the pleasure of working with Marc Fantozzi and Luis DeLaCruz and the professionalism was outstanding! I was my with my mother and the respect and attention we were shown was phenomenal. Schallers has made me a customer for life. I bought my car from them about 7 years ago and I will return. Marc and Luis: you made a huge impression on us and I cannot thank you enough.
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April 2023 by Edgar Chavarriaga
Service advisor Bianca was pleasent attentive and detail oriented. All work completed to my satisfaction and video from technician was great on status of vehicle.
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March 2023 by Jenn M
Recently purchased a vehicle and had Jerry C as my sales guy and he was great from beginning to end, I would ask for him again with my next vehicle. Dustin was great to work with and had everything ready to go and it was a speedy process, the sales manager and GM were VERY accommodating and went above and beyond to get me what I wanted. Everyone was so pleasant even those who weren’t working with me! I will 100% come here again and will urge anyone who’s looking for a new car to do the same. I recommend coming here.
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March 2023 by Hillary Terk
Extremely happy with the service here. I had a great experience with buying my car through Nick Gaetano. He was very helpful throughout the entire process. I also had a great experience with the service department, they were able to accomodate me during repairs and maintenance.
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February 2023 by Efrain Aguero
The staff at Schaller Subaru was very accommodating. I had to make a fast change to my appointment and they went out of their way to suit my needs
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January 2023 by Jack D'Arpino
Salesman Luis was friendly and helpful but his sales manager was rude and dismissive. Wouldn’t budge on price at all which is understandable with the market currently, but he walked away mid sentence when trying to negotiate. Very rude
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January 2023 by Erin M.
I have purchased and serviced cars here previously and had a great experience but clearly something has changed over the past few years. We have visited twice in the past 6 months for service for my Subaru. Last time, they charged us to replace both batteries on the key fobs for my car and they DID NOT do that. My car continued to say "access key battery low" for both sets of keys. We live 45 minutes away so it's not an easy trip for us to just stop by. We also experienced an issue with a warranty-related minor repair to a malfunctioning interior mirror, and instead of handling it professionally, the staff member at the time kept calling me constantly (while I was at work!) to update me, then re update me, on whether the issue would be covered under warranty. Today when I went in for my scheduled service, I waited over 33 minutes to get checked in by a service advisor. The first female service advisor I spoke with continuously addressed other customers who arrived after me, and apologized by saying, "I should get paid more." It was really off putting and very rude--if I hadn't driven almost an hour to get there, I would have walked out and gotten my service elsewhere. When another service advisor stepped in to help she explained she had been on her lunch break--understandable, everyone needs a break, but why are they scheduling appointments for times when staff are unavailable? Schaller, we gave you a second chance and you lost a customer today. We prefer a dealership that is organized, professional and treats us with respect. We'll be getting service, and shopping for our next new vehicle, elsewhere.
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November 2022 by Larry
10/10 service, they start off with texting you a detailed video review of your car and specific explanation of issues. I worked with Bianca who took the time to double check all the needed services and find me some savings. They were great about being realistic with what needed to be done now, what can wait, & what I can do myself to save some money. All products were in stock so it was about a 24-36 hour turnaround for a significant amount of work. Exceptional experience and I will be coming back.