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February 2024 by Chris DeFran
Prompt, courteous service, and a place to plug and work while waiting. The only problem was the coffee maker was out of order. But who cares? Great experience. Nice job, Manny, Moe, and Jack!
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February 2024 by Scott Correll
Had a problem with the brakes which were completely replaced in July at Pep Boys. They determined the problem, front driver's side and replaced brake parts and fixed the problem under the original service warranty. I was extremely satisfied with Pep Boys response and service to fixing this problem.
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February 2024 by Mary Cristofaro
Professional and knowledgeable. Great customer service.
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February 2024 by Manny Costa
Good service done on time.
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January 2024 by Sam Arasimowicz
Pep Boys in Berlin really went above and beyond today. I dropped my car off for an oil change and they called to let me know that my valve cover gasket was leaking, which they fixed quickly and for a very fair price. They were kind enough to take care of a couple lights that needed replacing as well, and to top it off, every single time I’ve had my oil changed at a different shop they forgot to reset my oil life percentage. Seeing that done when I picked up my car tonight may seem minor but really was a sign of great service to me compared to other places I’ve been. Couldn’t be happier with today’s experience - thank you to everyone working today.
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January 2024 by Jacalyn Wright
Thanks pablo excellent customer service
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January 2024 by Chino Mo
Very good service and good people
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January 2024 by David Hernandez
Excellent Customer Service and Loving Veteran’s…Priceless
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January 2024 by huzaifa iqbal
I am very satisfied with the overall work done. The pricing is also reasonable than many other car shops! Thanks.
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January 2024 by alicia murphy
Excellent service they explain everything so you understand.
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January 2024 by Ellen Ingersoll
Pablo organized a quick and efficient repair on my car after I drove over a very large rock in a mud slide on 84! I was dreading the estimate. He called and explained all the charges and the reasons for them. In less than 24 hrs my car went from the tow truck back to me! I’ve used this Pep Boys often for maintenance but this was great service!
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January 2024 by Thomas Del Conte Jr
It is sad seeing what happened to this place, used to be a real "car guy/gal" kind of place, now its half abandoned and the staff seems like they're just waiting for the place to close down. Corperate should do us all a favor and pull the plug the Oriley up the street is what this place used to be
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December 2023 by Allisom Brigandi
Had a tire replaced-the work was fine, service fine-it took much longer than I was told, but that can’t always be helped.
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December 2023 by Stew Steves
Exceptional service, got me in right away, Pablo & Adam were great! Don’t hesitate to call, and ask for Pablo and Adam. Thanks Guys!!
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December 2023 by Adam “XXXXski”
Terrible place with incompetent employeesI’ve made 8:30 am appointment for tires changeover. I’ve arrived a few minutes after 8 am. A woman helped me check in. I told her that I will be waiting for the car. I sat down and patiently waited. Around 9:10 am I went outside and I saw my car still parked where I left it. So I went back in and asked a gentleman who happened to be at the check in desk, why my car isn’t being worked on 45 minutes after my appointment time. At first his nonchalant response was “I don’t know what she promised you, but we have other cars to work on and when we’ve finished we’ll get to your car.” Then he said that my car was next with an “I couldn’t care less” attitude mentioning that it would be “soon”. I asked him what’s the point of making an appointment if they were not going to honor it. He said again that he had other cars to work on and something about being short of staff. So I asked him why wouldn’t t someone tell me that they won’t get to my car on time so I wouldn’t have to waste my time and wait. I understand things happen. But the lack of common courtesy of telling someone that the business is running late on appointments on time is inexcusable. I could have gotten an Uber go home and run my errands.