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July 2023 by marie que
Went in there 20 minutes ago on July 15th to buy a new sink fixture and shower head with hand held shower at 2:30pm. I'm dressed up coming straight from work myself at a local small business, knowing the importance of a greeting and customer service. I called out hello and NO ONE of the 6 people said hello. No one came to help us. We wandered around clearly expressing interest and one woman said finally, "anyone helping you" and I said no, "no one could even bother to look up and make eye contact " her response..."well, I'm not out front." So 6 other employees couldn't be bothered either? My business is definitely going elsewhere. Sad because we wanted quality items and wouldn't mind spending the money, but if it's a chore for you to act like you care, I already see how you treat people. Modern plumbing needs a refresher on manners STAT!.
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January 2023 by E
This company is awesome!! They are very knowledgeable and give me the right advice each time I go there. Lucky to have them in the area!!! AAA+++
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October 2022 by Philip Orzech
Great selection. Staff worked hard to resolve an unexpected issued.
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October 2022 by Cathi Nelson
It’s been a delight working with the staff at modern plumbing. Professional help with decades of experience made our kitchen & bathroom ordering easy & simple. I’m more than happy to shop with a well run local business.
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May 2022 by Thom Peters
Friendly even with rookie remodelers.
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October 2021 by Catherine Nelson
It’s been a delight working with the staff at modern plumbing. Professional help with decades of experience made our kitchen & bathroom ordering easy & simple. I’m more than happy to shop with a well run local business.
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June 2021 by jim courneen
very good quality product and service.
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March 2021 by Eugene Klimaszewski
Condescending on the phone. He questioned my use of the term hvac in relation to a backflow preventer for a boiler. He said that's not hvac. The definition of hvac is heating, ventilation, air conditioning systems. A boiler is for heating. Need to hire happier desk help....
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February 2021 by Lee Z.
Modern Plumbing (Berlin) associate in Parts department doesn't wear COVID-19 face mask. And, the parts pricing is outrageously high. I needed an HVAC part for my boiler, and went to their parts department. The customers in the area were all wearing COVID masks, but the associate behind the desk did not wear any mask. This is Feb 2021, when the pandemic infection rates are staggeringly high. Since I had no heat, it was Saturday afternoon, and a snowstorm was coming in, I really needed to get that part. It cost $330; whereas it was $208 at the normal place I shop (unavailable Sat). Although I knew in advance I would be paying a premium at Modern Plumbing - at least they should follow the pandemic protocols and have the associate wear a COVID mask.
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August 2020 by Luis Bruno
I went to Homedepot and Lowes and both places were very limited in shower Valve stems. I googled plumbing supplies and found Modern Plumbing. I went in with my old stem and the two gentleman employees didn't give up until they were able to find my exact match to fit my shower. Don't hesitate to bring your old cartridges and parts here. They will find you a solution. Price was also very fair. I have a new favorite plumbing store. !
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August 2020 by Charles Loya
They had the right parts at the right time! Lifesavers? Great service.
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July 2020 by Richard Cote SR
Great place will be going back for all my plumbing needs
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July 2020 by Philip Rothstein
Theresa was wonderful to work with. Explained everything, was super patient. We got everything done and felt valued and appreciated.
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June 2020 by Emmy W.
Modern Plumbing is a high price bathroom supply shop with low end customer service. Working with them was a disappointing and very costly mistake to say the least. I purchased a toilet, vanity, and bathroom accessories there totaling over $3000. The 36" vanity and quartz top were floor models. There was no discount; I paid full price totaling over $2000. The vanity was delivered to my home and remained in the packaging for 3 weeks while my bathroom was gutted and prepared for installation. Once placed in the bathroom, not installed, but moved from the packaging to my bathroom, I realized that I needed a smaller vanity. I called Modern Plumbing to arrange for an exchange, knowing that they charge a 25 percent restocking fee, which would have been over $500.00. The owner took my call and immediately responded that he was not to blame for my situation. He stated that there would be no return or exchange. I was under the 30 day return policy, but he would not budge. I asked for some kind of compromise, but he insisted he would lose money as he had already ordered a floor model replacement. He had no problem charging top dollar for a floor model, and no interest in what he clearly saw as "my problem". If you want a reputable company to work with on a bathroom remodel, do not use Modern Plumbing. Local small companies often distinguish themselves through customer service. Modern Plumbing failed miserably. Save your business for a company who values its customers.
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May 2020 by David RealtorCT
Today I visited Modern plumbing and I will say. The gentleman went above and beyond to help me and make the items work for me. You earned my business, Thank you very much.
