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August 2024 by Porter
Worst people ever… the cars are not worth the asking price, the guys are rude and talk to you like you’re stupid. High mileage and high prices, it’s unorganized and unprofessional. RUN from here!
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May 2024 by Theo Maths
Customer service is absolutely poor, the people writing good stuff here are just sugar coating. Bought a Sienna from them, the car was missing a headrest and a few small pieces, the manager told me he was going to order the missing parts and clean up the car for pickup, 2 days later I went to pick up and the parts were not there plus the car wasn't cleaned to standard, just vacuumed. I was desperate for a ride so I took the car home with a promise from them that they will call me as soon as they received the missing parts. Almost 3 weeks later and nothing, they keep dodging and not responding to emails. They'll email you to call them but then, when you call, the person that answers say the manager is out and they will call you back, another fake promise. It's like they're running a dubious scheme or trying to delay until you give up. In short, take your money somewhere else where they appreciate your business or if circumstances don't allow then deal with these folks but be very cautious, don't get duped.
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March 2024 by Andre Walker
They were great on top of everything much respect great quality cars check them out and good extended warranty plan
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December 2023 by Cito Martinez
Terrible business practices
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October 2023 by Nodirjon Khodjimatov
Nice work
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August 2023 by Quetzali Goiz
Trustworthy place with very easy process. Recommended for everyone! Good, pretty, cheap!
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July 2023 by Justin Kitchin
Super patient and chill guys willing to work with you no matter your situation. Had a couple problems with my car after purchasing and they set me up with an appointment the next day to get everything situated for free despite the warranty not covering it. Definitely recommend them.
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July 2023 by Michael Rabinowitz
This auto center did a five star job with a used car sale to me. Then follow up mechanic work within 60 days.They treated my elderly mother with utmost respect throughout the transaction.
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June 2023 by Kurt Gillis
I am 67. Bought a bunch of used cars over the years for my family. (I don’t buy new). Just had one of the more pleasurable buying experiences of all-time.Backstory is I shopped online extensively prior to finding something at Kensington. Consequently, knew good value when I saw it.So I called them on one particular car, an Acura. Spoke to Ali the owner, and instantly felt there was no BS compared to others. He was down-to-earth and quoted me a price, and none of the ridiculous extra fees I was seeing elsewhere.The cars there were priced quite well. And when I checked it out and drove, it seemed solid as a rock. So I bought it on the spot. (The guarantee they gave me made it pretty easy decision). Ali and team did all the paperwork, and made the transition extremely fast and easy.Fast forward a little bit, I had a minor cosmetic thing on the car to fix, and I brought it in and they fixed it immediately. No charge, of course.Highly recommend this business, for its honesty, value, service… for anyone seeking great value and standing behind their product and service.(To the Kensington guys… keep up the good work!)
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May 2023 by David D.
Took forever!! Wrong parts!! Price was higher then quoted!! Owner was rude and was unwilling to explain problems
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February 2023 by Jason Morales
Never brought my car to place where they didn’t know what was wrong with it. They took forever to update me and only called me back to tell me to get my car out of the way because there’s no space.On top that my car wasn’t properly put back together after I got it back. The back seat was pulled out and there were parts in the driver seat…. The whole experience was very unprofessional and I was not happy in the slightest
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February 2023 by John K.
Saw a Honda CRV- EX advertised, called and drove to Berlin, Ct. Did the deal, excellent service, recommend this group for sales and service without any question. Have lots of Hondas for sale. Give them a ring (860-828-1276) and ask for Tamal.
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February 2023 by Kamryn Diaz
Good selection and Great prices, helped me buy my first car very easy process!
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February 2023 by Tracy Asimbaya
Great place for first time buyers. Process was fast and easy
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January 2023 by jose padilla
I spent a short time looking at cars while I was there, I was greeted by a friendly young man who was very professional and helpful, long story short' they have many cars and i have found the car I was looking for' thanks to the hospitality portrayed by the Kensington family auto guys.
