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July 2023 by William Van Sciver
Dave and Chris are very easy going guys to talk to! From the test drive to signing papers for purchase I never had an issue communicating with them, they were able to answer all my questions via email too! Even afterwards, they told me if I ever need anything (oil changes, tire rotation, or anything) I can contact them which made me feel very good. Thank you !
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January 2023 by Janet Quartiano
My son put a deposit on a 2010 Nissan on 11/21/22 signed paper work and agreed to supposedly some MINOR REPAIRS. He has been getting the run around from these people (Dave) for almost two months now! Every time he called there was a new problem.They were replacing the axel, they were trying to figure out clicking noise, then it was the transmission, and they were waiting for the parts. With promise after promise it will be ready next week, next week, and next week, which turned into almost two months. WTH are these parts coming from a slow boat from China! If this car according to Carfax only had one owner WHY all the problems?! I'm confused! The only answer he got was I'm sorry here's your money back. Save your time and money look elsewhere. I would not recommend this Mickey Mouse dealership to my worst enemy!
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January 2023 by Kathy Niedzwiecki
I highly recommend Dave at Action Automotive for any of your vehicle needs! He is knowledgeable, reliable and honest. Great service and efficient as well! Thank you Dave for always being there!!!
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August 2022 by Jesa Osullivan
SNAKES, THIEVES AND SCAM ARTISTS! NEVER BRING YOUR CAR HERE! I brought my Mini Cooper in for a simple oil change; nothing irregular, no oil light on, etc. When they finished the oil light was ON! I quickly brought it to their attention and even though they told me "it's safe to drive it", I KNEW BETTER! They would have had me BLOW UP MY ENGINE! I had to insist they keep it and find out what THEY DID TO IT! After a week they could not figure out what they had done. I TOWED the car up to Mini Cooper in Hartford and they looked at it. Action Automotive had REMOVED A PART! It cost me $800 to replace! I have EVERYTHING DOCUMENTED!!!!!UPDATE: Dave Hutchins and his team in Berlin ABSOLUTELY DID SERVICE MY CAR! LIARS!
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May 2022 by Joao D.
a day agoNEW Well, I just called Action Automotive. I called to inquire about a Toyota FJ Cruiser that was for sale in their parking lot. I asked the individual who answered the phone one question and one question only about the FJ Cruiser. I asked how many miles it had. He responded and said, "It's on the sticker on the car." So then I responded, "so I have to drive back and look at the car?" To which he responded, "It's either that or I am going to have to walk out there." Well, if that male individual is too lazy to look up the mileage on the vehicle in his office that he is trying to sell then I am sure he is too lazy to do a whole lot of thing and it is reflective of their work ethic and the complacency that I am sure goes into all the vehicles they sell and the time they put into them. So sad. They lost a potential good repeating customer.
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April 2022 by toxIx Vibes
Absolutely beyond ecstatic over the entire car buying experience at this dealership! Cannot be more thankful that I was fortunate enough to have gone to see these guys. Stellar from A to Z. Chris went above and beyond for us and was all encompassing in regards to customer service. Do yourselves a huge favor, take a ride over to them. Within the first 2 minutes they'll have you won over too and the icing on the cake? Your new car will be waiting for you when you get there. Kudos fellas, absolutely fantastic ❤️ Will most certainly be seeing you all again.
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April 2022 by Dustin Smith
Worst car buying and fixing experience of my life. Bought a car from this dealer and an extended warranty. Engine broke down 3 months later. They gave me a hard time about fixing it. It sat for two months while paying my payments just for them to not figure out the problem and tell me they can't fix or tell me what's wrong with it. Not gonna give you a book to read but if you buy from here you will regret it!
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March 2022 by Glitter
We've been looking for a vehicle for almost two months now and I have to say some places are better than others. We've been here a couple of times now and each time we have visited not one sales person has come out to greet us and ask if we needed any help. There were a few vehicles we liked but the milage not to mention the price was crazy. Don't know how dealerships can sell cars with such high mileage for such a high price and call themselves reputable. But who knows right? Just my opinion. However I do suggest that they pay more attention to people when they show up to look at what they have. A customer who's not greeted may be a customer lost.
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March 2022 by Luke coleman
The most honest used car dealer I’ve ever met. Had a great buying experience. Would definitely shop here again
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July 2021 by Keith Laramee
Excellent purchasing experience. Their staff was professional, responsive, accomodating and efficient throughout the entire process. Found exactly what we wanted and they facilitated the purchase from start to finish. The most "frictionless" car buying experience I've ever had.
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June 2021 by Terence Johnston
What a great experience dealing with Mr Hutchins and his staff very patient knowledgeable and easy to talk to I highly recommend them for your automotive needs you' will be treated with dignity and respect from the time you arrive until your transaction is completed kudos to such great honest men and I definitely recommend this
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May 2021 by Linda K.
Dave & Chris are absolutely phenomenal. I have purchased four (4) yes four trucks (all Silverado Chevy 4x4s) from them in the last 15 years. My first was my (1994) favorite but after hard use in the snow and all the chemical corrosion from the de-icers which had taken their toll I had to give her up. She's still on the road though! Guy that bought her, made repairs and put her back up for sale and is still going strong! From there 02 Silverado Extend Cab which was taken out by a texter. It was replaced by an emergency purchase 04 Duel Cab 2500HD that I kept for a year but I didn't realize the engine was that much bigger and a heavy gas user. I kept it for a year and sold it for more than I paid. Beautiful truck but just so much more than I needed. My latest an '06 Rado Extend just like the 02 is great. Never had problems with any of them. Dave and Chris are honest and upfront about the sales and also the service. They are reasonable when it comes to doing the work and fun to work with on deals. I just brought the truck over for the oil change and tire rotation and ran into Chris. I always look forward to dealing with them and will do so again when I need to pick up another truck!
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January 2021 by Simon Blum
Purchased a Grand Cherokee back in 2016. I've never had a issue with Dave and Chris. Since I bought the car I get the annual complementary oil change and all other things are well taken care of for a price that suits the age of the car in a reasonable manner. Dave changed my starter under warranty while he was doing a regular oil change without even asking because the car sometimes didn't turn on in the cold.If you're looking for an affordable car and honest trustworthy service, this is the place to go!
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November 2020 by Christine Sherwood
Excellent Service- Peace of mind!Dave really stands behind the cars he sells. My granddaughter purchased a vehicle about 3 years ago. He services the vehicle and completes any repairs at a minimal cost. Thank you Dave !
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August 2020 by Mike Croke
I recently bought a vehicle from these guys and they were phenomenal. Easy to deal with. No high pressure tactics. All in all a very honest business
