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November 2023 by Riley Gagnon
My mother and I stopped in to search for a new sectional couch a few weeks ago. It was our last stop of the day and we were tired out and feeling defeated after the previous places we had tried had told us delivery times were looking close to 3 months out. When we walked in the door we were immediately greeted by Bob. He is absolutely AMAZING. He flipped the day around and turned it into the most comfortable, funny, and exciting process. We were able to get the couch we wanted delivered 3 days after purchase. If you go here please ask for Bob. He felt like a long lost friend, and everyone should experience the ease that came with working with him.
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November 2023 by Radhika
My family and I are fairly regular customers at Raymour and recently went in to purchase another of a side table we already had and liked. When we walked in, we went up to an employee, Christine. She was extremely disinterested and rude, making it obvious that the normal inquires we made were an inconvenience. When we asked for things like delivery and if we could pick up, she was abrupt and simply did not want to help. She was uncalled for condescending multiple times and ruined the reputation we held for Raymour- honestly sad and a let down.
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November 2023 by Jim Majsak
Robert is the best! He really helped us think about what was the best fit for the house. Soon after we walked in, we didn't know what we would be buying, but we knew we would be buying it from him. The Avon store also has a great designer - much better than other locations with some sets no other sites had and great room layouts. It's worth the trip to go there.
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November 2023 by Erica Dyndiuk
Kathy was great. We were in on Friday and she showed us exactly what we were looking for in a couch and chair that will hold up against a dog. We went back Sunday and placed our order. Love that Kathy was not pushy and let us browse at our own pace.
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November 2023 by Andrea Török Giansanti
Excellent experience! Kathy F. welcomed my husband and I right as we walked through the door and guided us to find the perfect chair-and-a-half. She was super helpful with explaining all details about the piece we chose, sorting out the financing portion of it, educating us about the aftercare. I can't say enough good things about this purchase, we love our new reading corner piece! Kathy, we will see you again for sure!
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November 2023 by Carl Faggaini
Kathy F was Great. We were in on Sunday looking for a couch and chair we saw online. Kathy pointed us in the right direction. We ended up looking at a totally different couch & chair. We even tasked her with finding us an accent chair and ottoman to match. Kathy spent time with us, even moving chairs around the showroom to show us the different styles that go together. We ended up buying a couch, recliner chair, accent chair and ottoman. Very please with our shopping experience.
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November 2023 by Paige Casalino
We recently purchased a couch and a mattress, and couldn't be happier with them. Christine was extremely helpful - she got us a great deal and quick delivery. We will definitely be back!
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October 2023 by Monika Maleczek
We came in looking to buy a new couch, Don greeted us at the door and after telling him what we were looking for he brought us to the exact couch I was looking at online. He helped us get a configuration we liked and set up the financing (which was a breeze). After we got home I realized that the configuration we chose just wouldn’t work in our home and called Don on his cell phone and he immediately got to work to fix my mistake, without having me drive back to the store. 10/10 experience.
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September 2023 by Alana J Nebblett
I am writing to express my deep dissatisfaction with my recent shopping experience at Raymour and Flanigan in Avon, CT. I will NEVER visit this location agin. The quality of service I received was abysmal. I strongly believe I was treated unfairly due to my race, sex, and or ethnicity.
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September 2023 by philip seward
The Avon CT store.We were greeted by a very sincere and friendly salesman who patiently sought to find out our needs. He kept our budget in mind once he determined what that was.We had plenty of options before settling on a great sofa.He was never pushy but had a good sense of humor, while still remaining professional.If you go in ask for Jean Luc you will not be disappointed. The store had amazing selection and had many units in stock so no waiting. They had a sale on many items and 0 interest financing was available. It is refreshing to have a great experience shopping for furniture. Thanks to management for hiring someone like Jean Luc.
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September 2023 by Susanne Wargo
Staff was very helpful in finding out exactly what I needed and directing me to the right chairs to look at, left me to try them all out ( did not hover) and I found “the chair”He was funny and clear and explained all the charges. It was an enjoyable experience. Unlike any other in the stores we had been to previously
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August 2023 by Vivian Robinson
Robert Hillburn for the second time (we previously bought a wonderfully comfortable queen sleep sofa) has provided excellent customer service, this time to help with a custom dining table and chairs. How very difficult to make 2 people happy when their tastes are different, and they share a home together. Thank you for your patience and sense of humor Bob! Bravo! We will be back again soon.
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August 2023 by linda zigman
I worked with Christine Waldner for the second time. She is a wonderful person, listens, helpful and I trust her opinion. I bought a sofa bed and lift recliner. I appreciate a sales person who is sensitive to my needs. I also think it’s an advantage to buy local, in case of problems. Which there wasn’t ? .
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July 2023 by Bill Bristol
Robert, our salesperson was very helpful and very friendly. Don't hesitate to interact with him because he made our purchase time very enjoyable. My wife was indecisive about a rug's color. Bob had the rug taken outside to see in the sunlight which made the colors more realistic to what we would see in our home, rather than the fluorescent lights in the store. We will definitely go back to his store for his assistance.
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July 2023 by Deborah Brault
Everyone was very pleasant! I was not pressured into buying anything and Lynn was very knowledgeable! My options were explained in detail and delivery times were flexible all and all it was a good experience being a first time furniture buyer ??????
