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September 2023 by Megan Gavin
Kristen Sh was awesome she was always responsive and helped me make the right decisions for my family. Ty Kristen!
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August 2023 by M
Unprofessional group of employees including manager and supervisor. I went to cash two business checks and they gave me the hardest time! Not only going through obstacles to cash MY BUSINESS CHECKS but the employees are all clueless, young and must be under paid that they counted my money over 5 times!! They dont use money machines to count. Just very weird environment. What a waste of time. Never have i been through a situation as the past few times here. Stay away.
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August 2023 by M D
Unprofessional group of employees including manager and supervisor. I went to cash two business checks and they gave me the hardest time! Not only going through obstacles to cash MY BUSINESS CHECKS but the employees are all clueless, young and must be under paid that they counted my money over 5 times!! They dont use money machines to count. Just very weird environment. What a waste of time. Never have i been through a situation as the past few times here. Stay away.
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January 2021 by Henry Mirolyuz
Unprofessional and uncommodating customer service. Will be closing all accounts with the bank.
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December 2020 by Jane Levin
Went to open a new account. One customer representative was rude. Another tried to be helpful , but kept me waiting in the parking lot for 45 minutes without telling me what was going on when they told me it would be about 15 minutes. I finally had to call them to only find out they want me to come back tomorrow because of my change of address. Why did they not tell me this ? They made me late fir my next appointment. No one apologized. Definitely would not open an account at this bank ever. Very unprofessional in the Avon office
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June 2019 by Don Ruiz
Great service!
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October 2018 by Sean King
Great service and wonderful employees!
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June 2014 by Joe B.
I've worked here for about 4 years during college. The manager Kim Murphy is in my opinion the best community bank manager out there, or at least within CT. There are 7 offices of NWCB in Litchfield county, and we are under the umbrella of CMHC Connecticut Mutual Holding Company with 2 other community banks - Litchfield Bancorp and Collinsville Savings Society. Honestly, a 100% better experience than any commercial or competitor bank, we offer generally competitive and sometimes lower rates, less fees, one-on-one NO-FEE customer service with happy customers. A much easier and hassle free way of managing personal, and business banking. The only pitfall is that we have local ATM's, and restricted locations! Great if you're settled down in the area, but we do accommodate to travel and have dedicated customers throughout the country.