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November 2023 by John J.
This a the perfect store if you are in to your very own store sponsored shadow. Not only will they not speak to you, but they will stand over your shoulder, and watch as you ring every item out in the self check out. While the front end supervisor stands at his letecturn enjoying his voyeuristic fantasies of Domination. Please keep in mind that I did have a sweatshirt on and dirty work boots as it is fall. Words of advice: should you go to this store please wear your Sundays best if you don't want to feel like someone is watching you or starring over your shoulder.
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June 2023 by Heidi H.
Big Y is always very clean . Workers are very friendly. I like going for specific sales.
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November 2022 by Candice D.
I love my Big Y it's my go to grocery store for all of my grocery needs. The bakery is my go-to for all birthday cakes they are all amazing I even use the deli for fresh made meat and cheese platters and antipasto just ask the deli for a menu and you can order there. The sushi section also has someone making fresh sushi at the sushi bar we get it all of the time it is nice and fresh. One of my absolute favorite things about Big Y is the grinders ,you order them and they make them right in front of you and for 8.99 for a massive 12ft grinder with all the toppings is a great deal for $1 extra you can grab a bag of chips and soda and make it the meal deal. They also have party grinders that I have ordered before and they were a hit!!! They also have a great verity at the seafood section and the butcher is great I also get filets and ask them to butterfly them for me and they always do you can also order all different types of meats from the butcher! The staff is always so friendly and helpful especially the women in the self check out she is always so helpful . The hot food section is also always fresh and great to grab on the go !! Lets not forget about the tasty great priced pizzas!!! They also have everything you need for your household needs usually I find great deals on cat food and cat litter !! I love my neighborhood Big Y !!
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June 2022 by Sarah Montgomery Calatayud
I had THE BEST cashier experience from a very impressive young man named Michael. He was training a new cashier. He was so upbeat and happy and enthusiastic about organizing my groceries in my bags. He was so helpful in the nicest way to his trainee learning from him. Whatever Michael does, he is destined for success with that kind of attitude. GREAT experience at your store!!!
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February 2022 by Hannah M.
This Big Y has THE kindest, most welcoming employees of all time. They have been so good to my family over the years and not to sound cheesy, but they really treat you like family. The last time I was there, for instance, I was on my way out and my bag broke, and the woman working was SO extremely nice and understanding...I was practically on the verge of tears (the cherry on top of a not-so-great day) and she turned it around with her kindness. They also have great customer service in general - there have been times where something has rang up incorrectly for me or my mom and they are so quick and understanding about correcting it. Their prices (especially for produce) are a little higher than they should be, but their selection is good and they have really great sales on occasion. They have an unusually good hot foods section - their sushi is unusually tasty for grocery store sushi (I won't buy sushi from literally any other grocery store) and their pizza is delicious. They make subs to order that are absolutely massive for $8 and delicious. No use in going to Subway when these are better and cheaper. If I have one complaint, it's that I wish they had a by-pound olive bar like Whole Foods does. I don't snack on olives but I use them in martinis, and when I go I like to buy a very small quantity (maybe 10 olives or so) and I can't do so because they're pre-packaged. At first it was due to Covid, but they've reopened their hot wing bar so I'm not sure why they haven't reopened the olive section too. Overall, my favorite grocery store in town by far.
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November 2020 by Michele P.
Today I received excellent customer service from Mike, the assistant manager who told me that I did not have to go home to get my Big Y coupon for seven dollars off of my turkey. He stated that the customer service desk could help me. I then met Kathy who was extremely patient in helping me and other customers to load the app and digital coupons onto our phones. Finally, I have to give a nice shout out to Bella who was training someone at the cash register. Bella was very patient and kind with her trainee as well as being helpful and pleasant with the customers ( who were becoming impatient with the trainee). Overall my customer experience was amazing.
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November 2020 by Carrie S.
What's Social Distancing? This is a great store because they have wide aisles and good sales. However, the employees need to respect customer's social distancing wishes. Twice during this pandemic I tried to help the baggers and myself by asking to bag myself due to my immune suppressed system. However they continued to get in my space like one foot away even though I step back and tell them to stay away! I try to limit my time in the store by organizing the items, along with letting the checker know what I need to accomplish, but I'm looked at as if I've said something wrong. It's sad that I will not be going to this store anymore due to this! Be aware of their lack of training or just disregard of Covid 19 prevention per the governor's orders.
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July 2020 by Annette C.
Went here and 5 employees had their masks under their nose. Including one handling food in butcher dept. and one in the seafood dept (with her nose like a foot away from someone's shrimp). We thought the butcher kid was just young and didn't know, so we told him. He acted surprised, covered it--the we walked by again and he was purposely putting it down. One employee took off his mask to give me directions, like he couldn't speak with a mask. I asked the check out person to please connect with a manager on it. Don't know if they adjusted anything.