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August 2024 by Vanessa Chapman
This has been a horrible transition from Waste Management to Apex. I do not recommend this company at all.
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August 2024 by Robert Vanatta
Tried to set up service for a new business. They took two weeks to drive by and check that they could put a dumpster on our property. They finally confirmed, and I signed a contract with them. 2 weeks later no dumpster delivery. Checked in with a email they said they would check on it. Week later no response. So I check in again and Google alerts me that I'm blocked from sending emails to them.
Avoid this company if at all possible.
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July 2024 by Deb Ortiz
I'm so disappointed with this trash company. I called today to see if they would pick up some extra bags and was paying for it with a card. She explained that it may be take this week and next week to pick it up?. I explained what happened and why it was so urgent and out of our control and it needed to not be placed back in the garage so it didn't happen again. Things happen and sometimes you just need to help people. She said they didn't want to tire out their drivers by picking up to much trash omg that's Teller County / Apex wastes job..then hire more drivers to help. I think it's time to look around, and I've been with them for years. People should switch, this is the worst service I have ever received and if you read all the reviews, people are unhappy. Your company should worry a bit. You guys have a 2.5 rating for a reason.
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July 2024 by Upthespiral
Terrible customer service. Unrealiable pick up times. Extra charges for re pickup, if they change morning schedules to extra early. $95 charge. Lady in customer service is absolutely wretched. Not educated to communicate without literally trying to get you upset.
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July 2024 by Ray Parry
So many times they’ve just not come!
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June 2024 by Jacob Herrman
Their system to schedule a roll off has always been cumbersome, “Press #2 for roll off services” so after pressing 2, and holding, someone answers and asks how they can help, then place you back on hold so they can transfer you to someone to help with roll off services… so what was the point of the selection and hold? Maybe sometime they will streamline that but it’s better than it used to be.
I’ve ordered a number of their roll offs in the past and the bill was always $399.84 for their 20yd, now it’s $505? Didn’t care to check if that included tax but that’s a pretty significant jump in price in a matter of a couple months, not to mention they didn’t have any available for 2 weeks. No wonder the 2.6 stars.
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June 2024 by J
Item stolen from trash. Glass and metal shards from recycling strewn on street. Terrible transition to Apex Waste Solutions.
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June 2024 by Jim Gromelski
This company that has now changed hands was the worst business in the county. The new name has not made a difference. All the people in this company suck equally.
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June 2024 by Markie Miller
I want to give a HUGE shoutout to Parker. He is amazing, we recently moved to our property up here that had been vacant for several years and we have been doing a lot of clean up. Every time we set out a few extra cans we hope that they will be picked up and every time he does and never leaves anything behind. He will even put the bungee cords back on that we use to minimize the bears getting into the trash. Parker you are an outstanding man and there are not enough words to express how much we appreciate you! Thank you for your service!!!
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March 2024 by Jay Ronin
Just called the “ladies” at the office to ask why they haven’t picked up my dumpster. They told me because their trucks can’t handle the $1 inch of snow we got. Then I asked for them to remove the dumpster and they told me it’s “on schedule” but couldn’t provide a date and time. I started to get angry and asked why they were so unprofessional and they laughed and hung up. Save yourself the time. Go waste management
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March 2024 by Keifer Sagespark
I guess no one felt like rolling out of bed to pick up trash in Victor today 02/28/24. If you’re not going to do your job then how about sending your PAYING customers a mass email that states you’re not picking up their trash today? Must be nice to not have to work yet still get paid.
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March 2024 by Rebel Wolf
It was a beautiful, sunny day and once again Teller County Waste did not pick up trash in Victor. We are growing weary of your incompetence.
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February 2024 by Steven Hayes
It’s been a month since recycling has been picked up and they refuse to answer the phone. Trash gets picked up maybe every other week and they’re excuse is the weather but waste management has had no problem picking up the neighbors trash every week. Go with waste management. Teller county waste is not worth the hassle.
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February 2024 by MIKE GROSS
Do not always pickup your trash and when you call them if you can even get anyone to answer the phone they lie and say you trash was not out. They do not even care that the trash was not picked up.
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February 2024 by Lucky Lou Who
Horrible service since the business changed hands.