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April 2022 by Dillon Lentz
Not on site during business hours as posted online. I had a uhaul reservation for over a month and no one was on site, unable to convert to truck share. After an hour on the phone with Uhaul corporate was able to sort things out, the Goo Rooz team should have their ability to rent Uhaul products revoked.
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April 2022 by Marvin B.
The owner is a total a*** We brought back our truck 5 minutes late and he charged us for a whole nother day! Not only that, but I was inspecting the truck in the back while my wife was inside talking to him and I walked into his office and he was hitting on my wife, with his arm on her shoulder and he was laughin bout it, while telling alledged war stories! The owner is a short and little old grumpy man that chain smokes and sounds like a duck. NEVER WILL I DO BUSINESS HERE AGAIN! It has been four months ago but I'm sure its the same loud a** and annoying owner. Marvin Beaumont
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December 2021 by Rebecca Danielle
Not sure why there's so many bad Google reviews on this business. I went and had an amazing experience, the guy who I believe might be the owner was awesome. My truck rental went smooth was in very good condition and clean. I was not overcharged. And I definitely go here again
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October 2021 by Spencer Watkins
Not open during the hours posted. It is currently Tuesday at 1:30 p.m.You'd better call before attempting to visit.It appears this business has a habit of not being "open" during "business hours" listed.
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October 2021 by James Gunner
I booked a uhaul at this place for mobile pick up for sunday(9/26). Uhaul told me to go get it. When I got there, there were no instructions, so I called Goo Rooz office, which they didn't answer. I assumed uhaul left me some info in the truck, so I began checking the QR codes on the vehicles available, which was when a very small + angry man, who said he was the owner, came outside.I explained the situation to him and he told me I had no rental, to get off his property, threatened me, and got extremely upset when I told him I could email him my rental information.Worst customer service experience of my life, owner called me a liar numerous times after I already paid Uhaul for my rental, costing almost 5 hours off move. Luckily I work right down the street, and can inform every single person willing to listen how terrible this place is. If you have brown skin, stay very far away from this trash establishment.
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January 2021 by Josh B
Never. NEVER. Rent a Uhaul from this place. I rented a truck for 4-5 hours. Returned it. No one was there to return it so I dropped the key in the box. I get the bill 4 days later. Charged for 4 days of use. Called the guy, said they close at 2pm on saturdays, google says they are open till 6. I returned it before 6pm. He tried to tell me google was wrong. Then he waits 4 more days and charges me for all 4 days. On top of that, he had the neighboring business do the work for him since he wasn't even there.Beyond furious about this situation. This guy will do everything to screw you over.
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January 2021 by JR B
Never rent a Uhaul from this place. He is a crook and will do everything to get as much as he can.
