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March 2024 by Gini b
vary helpful staff
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February 2024 by Tracy Meisinger
I love this bank, but the interaction I had this morning with "Kylie" was infuriating. She did not listen, she asked the same irrelevant question over and over no matter how many times I answered it. I had to walk out because I was getting nowhere and I didn't trust her at all. It was so bad that I am considering pulling my accounts out of that bank. Which is sad, because every other interaction over the past several years has been lovely.
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November 2023 by Pj Barbiedog
The experience is always top notch. I do the Deposits and cash for the register of my Employer and the Customer service is fast, friendly, and effective.
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June 2023 by Casey Appleby
Usually I like working with first bank. I have such a positive experience. But this last time I went in to have some fraudulent charges taken care of off on my account. I was told that she wasn't gonna let me have another debit card to access my own money. Because I had been hacked. And it was my responsibility to make sure that I wasn't going to get hacked again. It's my own fault.
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August 2020 by Jen Petrik
I have to say, the staff at the Windsor branch of 1st Bank are just the best at customer service. I feel welcomed each time I come in as they great me and my son by name with a smile. They go above and beyond to help with all the intricacies of my needs. I can't say enough how grateful I am to have chosen 1st Bank as our bank for business and personal. I interviewed many banks and this was the right fit. The space is full of windows and natural light, the staff are always smiling and friendly, the space is clean and during a pandemic provides hand sanitizer and during normal times, provides donuts and coffee. Thank you Kelly, Erin, Chance, Savana, Laura, Mark and all the rest! You guys make it feel like Cheers-Where everybody knows your name....
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February 2020 by Lora Mayfield-Warren
I absolutely love this branch! I've been banking with them for seven years and they are the friendliest bunch of people! I always feel welcomed when I walk in and the staff is very personable! Thank you for the great Customer service FirstBank!
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October 2019 by Arlene Norton
I have lived all over the country and this is by far the best bank I’ve ever used. I love everything about it from the teller service to the mobile app.
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January 2019 by Ken Klopp
Consistent friendly service no matter which branch you visit. I couldn't ask for a better bank for my business and personal needs.
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January 2018 by G Zig
The epitome of super convenient banking and their staff is the best!
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July 2017 by Erin Embrey
If I could give 0 stars I would have. This bank is horrific! Do not bank here! They will nickle and dime you with any charge they can, whether justified or not! Completely unreasonable.
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December 2014 by Mark Despain - Realtor
Great bank, friendly staff. First Bank did well through the downturn due to its history of following sound banking principles. I have several loans and accounts with First Bank and as a business owner myself, I feel comfortable doing business with First Bank.
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September 2014 by michael vedder
Excellent customer service. Very friendly, helpful, and professional.