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March 2024 by nathan fried
Got turned away for using cash because they told my wife that she was dirty and so was her money. The cashier was Insisted on us giving him a debit card to pay for the gas. There was no problem with the pumps or with the register but yet we are dirty people and are money isnno good
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October 2023 by William L.
* Credibility: With years experience visiting this location, my report compares today's unfortunate *situation* with the past many years of *good* experiences. What *caused* this extreme decline?1) In summer of 2023 I had 4 consecutive bad experiences with checkout staff in the east U-Scan lane - they were rude and didn't care that they showed it. Three times it was the same person being rude. I can't use her name her, but she is the shortest person in this position, and she has worked there many years. This lady used to be the single sweetest person you can imagine, but apparently, something in her work environment took a major change, which is also what I've seen, and it is being taken out on customers - I witnessed her treat another customer poorly as well, being short, unhelpful. One occasion, this person was just not friendly, seemed distracted and not wanting to interact. That's not so bad. But the next 2 experiences with her were not so great. Next visit, I needed help at checkout, she came over, I said hi, smiled and asked a question. She ignored the question, so I asked a 2nd time. She ignored me again, walked away after huffing while she fixed the machine, acting as if I was a waste of life. her actions made me feel crappy. So I walked out leaving the groceries and went to Safeway to spend yet another hour. - Revenue lost when it is badly needed.Next, went back about 1 week later and had forgotten about the short lady being rude. Went to UScan and got hung up again, something didn't scan right. The machine signaled I need help. I looked over and saw the short lady with a angry look on her face walking toward me. she approached me, said not one word, and again in a huffy manner abruptly poked buttons to clear the error, never once saying a word, smiling, or acting like she was in customer-facing business role that requires you at least fake a smile. Nope, none of that. She was rude yet again for no discernable reason.2) The guy in east UScan: 2 weeks ago I visited. There was a guy with short brown hair, glasses, attending. I walked up, it was not busy, I made eye contact, smiled, and said "hello". He immediately looked away with a frown, ignoring me. I followed with "How are you doing?" as I walked to my scanner. He turned and walked away. Wow, what friendly staff!3) On 10/16 I visited to buy buns. When I approached the bread section there were two men having a loud conversation. One worked there, one looked to be a customer. The worker was mid 30s, short black hair (buzz cut), and very thick glasses with black frames. He had stopped working to talk to hat appeared to be a friend or acquaintance. I was near the donuts, so their loudness was obvious. As I approached, they ended the conversation and the 'friend' walked away. When the friend was 30 feet away, he began yelling back at the stockboy-man, which made a scene - he was just saying goodbye but is was pretty rude, what with me now standing between them. This is not the issue....I am looking at the available buns, looking or the best deal when the stockboy-man moves his cart full of bread to be directly in front of me. Imagine this - I am alone, standing 4-5 ft back from the buns looking at them, facing them. The stockboy-man knows I'm there standing 9 feet to his side while he stocks bread behind me. He then turns around, moves his cart to be directly in front of me, btwn me and the buns that are directly in my line of sight. He then moves the cart a little more and stands DIRECTLY IN FRONT OF ME, OVERTL, KNOWINGLY BLOCKING ME. There is ZERO about this being intentional - it was.This stockboy-man is knowingly blocking me. I stood there, motionless, staring at the back of his very short black hair and the fat roll on the back of his neck (truth, objectively). I waited 2 minutes standing in one place, never moving, never turning, just in disbelief that this guy is so rude not only to a stranger, but to a customer at his place of work. I dropped my basket right there and headed to the Service Des
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August 2023 by Libby E.
If you're looking for a prime example of a store with abysmal customer service and flagrant negligence, look no further than the King Soopers at 5301 W 38th Ave, Wheat Ridge, CO 80212. I had the misfortune of entering this store for a simple task - to exchange batteries I had mistakenly purchased in the wrong size. My experience was nothing short of infuriating.Upon my entrance, I was welcomed warmly by an employee named Boo, whose professionalism and courtesy were immediately overshadowed by the appalling actions of the rest of the staff. Boo kindly directed me to the unattended customer service counter, where I was informed that the staff was on a 15-minute break. I patiently waited, watching as several other disgruntled customers came and went, lamenting the store's habitual lack of service.After the designated break time elapsed, I sought assistance from a petite blonde woman who appeared to be a manager. She dismissively brushed me aside, claiming she was "busy." Moments later, she led a staff huddle directly in front of me, where I stood waiting in vain for acknowledgment. Every staff member at the huddle made eye contact with me, yet none of them assisted or even acknowledged my presence. As I continued to wait, an elderly woman waiting for a money order nearly passed out as she waited and was ignored. During the huddle, a man walked in, brazenly shoplifted items, strolled right through the huddled staff, and exited the store, alarms blaring, all under the watchful but indifferent eyes of the entire staff huddle. After the huddle disbanded, the team went about their tasks, still ignoring me. 40 min. Had passed since I first started waiting. Another customer told me he was informed by an assistant manager that it would be another 30 minutes before the customer service desk would be staffed. Defeated, I left the store.On my way out, Boo approached me, asking if I had received the help I needed. Upon hearing that I hadn't, Boo apologized profusely. Though I appreciated Boo's sincerity, it couldn't erase the shocking neglect and complete lack of regard for customers displayed by the rest of the staff and management.This store epitomizes poor leadership, and whoever that dismissive petite blonde woman is should be relieved of her duties immediately. The abhorrent lack of accountability and indifference toward customers is reprehensible, and I will never set foot in this King Soopers again. I strongly advise others to avoid this store if they value their time and expect even the barest minimum of customer service.
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August 2023 by Forrest R.
I shopped for an hour, full cart, went to check out at 9:45. One checker open with 19 carts in line. Two self serve check-out lanes open, over 30 carts/people in line. One self checkout lane with 6 or 8 stations closed. This is why I quit going to Safeway - no employees to check you out. Is this the new normal?
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March 2023 by Jim F.
Why is the meat department closed at 5:00pm on a Saturday? And open the damn west doors. It's a dump these days.
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December 2022 by Melissa M.
I've been going to this pharmacy for the past 5 years, with my prescriptions getting screwed up on a monthly basis. They always blame it on someone else, the insurance, the doctors office etc... Don't buy that BS. This last time I had a very important injection and they screwed up by sending a pre auth for half of the amount needed and didn't even bother to tell me they only filled half of the prescription. I realized when I got home and couldn't take the dose. When I called the pharmacist told me too bad either take the half dose or wait till next month? "WOW" My doctors office called them to literally tell them how to fix it, since they couldn't figure it out and they hung up on them. One person flat out lied and said they filled the whole script this place is a s*** show. Meanwhile I'm a student in need of my medication and it has now been almost 2 weeks since THEY screwed up!!!!!!
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December 2022 by Gina K.
If you in a pinch or need some last minute items and are in the area, then stopping at the King Sooper is a good option. I frequent this location because it's near my gym. However, they are typically out of many vegetables and sometimes their produce isn't the best, I will say the check out lines are always fast and the quickest way to cash out is self check out.
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November 2022 by Jerry O.
A large store with a mature customer base. Much different than the store we typically shop at, but comfortable and well stocked.
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August 2022 by Nick M.
"While you're looking for school supplies for your kiddos, come by the pharmacy and get them a FREE VACCINATION. - brought to you by Pfizer" this was played constantly during my visit. Absolutely disgusting and condones child abuse. Stay far away
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July 2022 by Alec Blue
Full all the time and doesnt have contactless pay either
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June 2022 by Charlie T.
NOT SAFE--DANGEROUS EMPLOYEE'S PARTNER THREATENING ME UPON ENTERING AND FOLLOWING ME AROUND!!! AVOID AT ALL COSTS ESPECIALLY IF YOU HAVE KIDS Absolutely will not go there again. When I got there at 8:00 PM a man started yelling at me in the lobby and following me and I ignored him. Then him and his girlfriend kept lingering around me talking, so I responded to the girl WHO WORKS THERE. He came over threatening to beat the S**t out of me, and his GIRLFRIEND WHO WORKS THERE said "Babe I work here, you can't do that to him here!" EMPLOYEES with ABUSIVE partners wandering around yelling at customers.. the gentleman was tall and in all red and the employee was a short girl. Absolutely unacceptable. It's crazy when a grocery store is unsafe because of their employees and their partners
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May 2022 by Michael F.
Really good grocery store. Me and my family love shopping here! We recommend the Minute Maid Aguascalientes Frescas!
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August 2021 by Seamus R.
My wife bought a rotisserie chicken on sale for 50% off, but I noticed the sale price didn't go through when I looked at the receipt after I got home. I returned to the store and while Stephanie at the Customer Service desk agreed that a mistake had been made, she refused to refund the difference to a gift card. I admit that I stupidly didn't bring my wife's credit card with me, and normally I would have just shrugged, left, and written off the $3.50 (I'm really not a "review guy" - I think this is my first in at least a year). However, Stephanie's attitude was so poor that it's inspired me to write this after she clearly had no interest whatsoever in fixing the store's error. I realize that King Soopers is desperate for employees and probably can't afford to fire Stephanie no matter how rude and unhelpful she is, but maybe someone there will read this and at least keep her away from other customers because she's absolutely wretched. If you go there and see a dumpy hobgoblin lurking behind the Customer Service desk, I respectfully suggest you avoid her like I'm sure the majority of people who meet her in other places do. Also, maybe staff could wear masks, hmm? We're almost two years into this thing and I'm a little annoyed that I have to walk by an unmasked, coughing security guard to even enter the store. It ain't rocket surgery, bucko.
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July 2021 by Darin E.
This store is so poorly run! Items consistently ring up incorrectly. For instance, today we had 16 items ring up higher than the add price or the price on the shelf. After a 45 minute discussion with the rude customer service lady and going back out into the store and taking pictures of their displayed prices, we finally got back the over $20 that they overcharged us. This happens regularly. I cant imagine how much they make because people dont look at their receipts. Also, this store is notorious for having employees standing around chatting while customers have to bag their own groceries. We shop for groceries three times a week because we cook for our business. But it is time to switch to Safeway I think. This is a very poorly run store!
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June 2021 by Jamie Barber
Got gas here yesterday- mid-grade even- and the second I drove away and ever since, my engine light is on and my car is misfiring.DON'T GET GAS HERE!
