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March 2024 by Chris Ebbs
DRE built a custom frame for me recently and I could not be happier with the results. The people at Down River are consistently helpful, knowledgeable and always happy for you when you tell them you have a permit! Highly recommend stopping by and checking out the store. I've never had a bad experience here and I've been buying gear there for years.
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March 2024 by John M.
This is a state of the art business for all things rafting and related water sports. I've purchased a frame, a boat and many related products over the years and been exceptionally pleased with everything I've purchased and the service I have received. The employees are really knowledgeable and happy to educate novices like me. Lucky to have these folks in the Denver area.
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October 2023 by Jordan Berde
The crew at Down River might have some of the best customer service ever! I'm a fairly new customer, having just bought a raft 3 months ago. This team is full of knowledge without any pretention, and they've created an atmosphere that feels welcoming and inclusive. Special shout-out to Stewart, he's very friendly, knows his stuff, and always remembers my name. Grateful to get into a new sport and already feel like I have community!
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August 2023 by Jason Fegel
Friendly staff, great amount of in-stock items.
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July 2023 by Neil McCleary
Stewart helped me with some pieces needed prior to a Smith River MT float trip. The trip was fast turnaround, as a result of a cancellation, typically only 48 hour notice. We were donated a dry box one day prior to departure and, if we were going to use it, needed a NRS rail to accommodate the box. Stewart custom cut a rail along with having, in stock, the necessary LoPro fittings. All great and we enjoyed the trip. Thank you for your help. Photos are of a Pictograph location.
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June 2023 by Isabelle Ellertson
Came here today to look for a simple item. We were treated with blatant disrespect and the person working didn’t even bother to look up and give attention when we were asking questions. Horrible service. Down river elitism has got to go. I’ll be shopping at NRS.
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April 2023 by Easysuprack Owner: Garn Christensen
For over a decade I have purchased parts for custom build sleep-a-board cataraft frames and paddle board and surfboard racks for adventure vans and truck campers from Down River Equipment. Their prices are reasonable and staff are knowledgeable about the gear they sell and offer good suggestions for equipment options. One caution is to confirm shipping on large items as a recent large order ended up costing much more than I originally understood. Had I known the final cost, I would have considered other sources, yet I was already too far along to start all over and still meet my projected timelines.
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August 2022 by Kelly Parnigoni
Had a great experience at Down River Equipment this week. Zack helped us narrow down which SUP we needed. He asked lots of good questions and helped us pick out the right one for purchase. They even had some great package deals that included paddle. This is a great store with lots of great gear and very knowledgeable staff.
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July 2022 by Jay Halverson
Amazing customer service. Super knowledgeable staff. We love this place. They also do great rafting clinics which we finally attended last night and really enjoyed it and learned quite a bit!
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June 2022 by Chris Jocelyn
My wife and I bought an RMR raft, a large cooler, drop bag, water jugs, 3 PDF’s, oars, oar towers & locks, countless straps, 2 paco pads, a foot pump for bucket washing station, 3 dry wags, throw bag, 3 splash tops, various hardware for frame. We have spent well over $8,000 with Down River. When I picked up the raft, the salesman assured me that they could assist with the setup as long we call ahead. Well I had put everything together myself except a couple of straps and the correct position of the oat towers. When I called them today to see if they could give me a hand with the last couple of tasks, Trip told me that they would not help and if I were to want help that I would be billed or I can just go onto a webpage and look it up myself. I cannot say in words how absolutely disappointed I was in Down River. I will take my business else where and will not recommend Down River to anyone that asks me about my boat and where I got it. What is really frustrating is the fact that we had been told on several different points, they would be more than happy to assist with the setup however needed. I guess that is just something someone says to try and create a sale instead of creating a lasting consumer relationship. I can assure you they have lost my families business in the future and will again make sure I let as many people know about Trip and his horrendous customer service.
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April 2022 by Brian B.
Just the best. So fortunate to have these experts local. There's not a thing you need for your boat these guys don't have. Can't do it yourself, they can. Want to do it yourself, and have questions? They got you. Thanks for everything.
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April 2022 by John Layton
Downriver Equipment (as of March 2022) is the best store on the front range for a full suite of river rafting/fishing equipment, advice, and guidance including their custom frames which they are most well known for.
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April 2022 by Adam Steel
These folks are old school knowledgeable and helpful. Buying a raft setup is complicated but they make it easy. 10/10 would gear up here again.
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December 2021 by Jack Guyton
I recently came into the shop in hopes of purchasing my first boat. I encountered Matt almost immediately, he gave me a super friendly greeting and welcomed me right in. Right off the bat he showed me around and answered all of the (probably absurd) questions I had as a first time raft buyer. As someone wanting to get into the sport and doesn’t have a whole lot of experience Matt seemed patient and willing to explain the differences between boats, materials, rigging, etc… as someone that works in the outdoor industry I instantly picked up on the excellent customer service and the stoke of welcoming and outfitting someone that’s new to a sport. Him and another associate (sadly have forgotten his name) made sure I had the necessities for getting out on the water next season. I felt embarrassed entering the shop due to lack of knowledge and left feeling like park of the Down River family. I couldn’t be more happier with the time spent at the shop and wonderful customer service I received. Thanks to all whom helped me get psyched on a sport I’m sure I’ll be enjoying for the remainder of my lifetime. Cheers guys!
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September 2021 by Peter Andrews
Just Chatted with Jake and he is a Rockstar. He is very professional and was very upbeat! Honestly all these people working here have been amazing. They have been great about giving me updates on my back ordered frame and have been doing everything they can do to make this process smooth. Thanks to the whole team for making this a great experience.
