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November 2023 by Karen Bauer
A couple of weeks ago I came in to get my old phone transferred to an iPhone14 phone that I bought 9 mos ago. (I know.) Needless to say, it took quite a while to do with upgrades, etc. Brandon was very patient and also reviewed my plan for better options. He was very informative and patient and had lots of great suggestions. Brandon, Thank you for letting me bend your ear for at least an hour.
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November 2023 by Chris Pierce
Joshua Ayala was amazing help.i have never had customer service like this. Understand he works on commission and he didn't even worry about other customers coming in. Was focused on helping me out completely. Super star in my eyes. I will be back to see him in the future.
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November 2023 by Robert Petersen
We have been struggling to resolve an issue for a few weeks now and have spoken to multiple people online. CJ was able to fix our problem quickly and professionally. The next time you’re in this store, be sure to ask for him specifically.
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November 2023 by Jessica Trujillo
Grant was awesome! I went to at&t and they had no idea how to fix my app my play store was completely disabled. Thanks Grant! I'll be referring all my friends for this location.
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October 2023 by Sarah Wellhouser
We came in this morning, my husband needed to upgrade his VERY old phone and Brandon was a huge help. He was quick, very knowledgeable, and had a great sense of humor. He even was roasting my husband along with me a little which I really appreciated. Thank you Brandon!
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September 2023 by Judy Murphy
This is to express my gratitude and thankfulness for the amazing customer service that my daughter, myself and husband received at the Verizon store in Westminster. John did an excellent job of replacing my daughter’s phone and upgrading my husband’s phone in addition of an upgrade with my phone. We have been Verizon customers for a long time and will continue to come back to this particular location as we received attentive and knowledgeable information and service. I also want to acknowledge a new employee in training named Brian who did an awesome job working with me as well.The store manager, Grant continued to provide excellent services and helpful advice with my new phone.Thank youJudy Murphy
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September 2023 by Tyler Morton
Brandon was great! He was super helpful explaining the available promotions and options for buying a new phone. Went back to him a 2nd time when adding a new line to the plan
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September 2023 by Cathal OMalley
Went in to buy a new Sim and it took Grant Dudley 45 minutes to figure out how to sell me a Sim. While my time was being wasted, managers were broing out up at the main desk when they should have been helping this kid get up to speed. Instead of trying to help me with getting my old number on a new Sim he was trying to sell me an upgraded phone and internet plan. There were 12 men working in this store and not a single female. I've never seen a female working here the 3 times I've been in. It has a total Frat house vibe to this store. Embarrassing whoever does the hiring for this place. Never will I step foot in this dumpy store again.
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September 2023 by Danielle Parmley
I had the pleasure of working with Krista today when I needed to urgently replace my phone. Not only was she professional, courteous, and knowledgeable, she provided a recommendation for a coffee shop close to my next destination that was spectacular! Thank you for the excellent service!
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August 2023 by Dorothy Smith
Simon is great. He helped out with my entire port coming back from AT&T. I recommend this guy for all Verizon purposes
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August 2023 by Mim Ward
When the screen on my husband's iphone stopped working, he HAD to replace it. Kyle noticed that we had an loyalty offer on our account to upgrade both of our phones for FREE. He took excellent care of each of us, setting up our new devices & explaining the international travel plan for our trip this fall. Thanks for saving us $$$, Kyle!
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August 2023 by Kaz Purre
Joshua Ayala should get a bonus and a raise for his outstanding customer service. I was having a difficult tech issue and he patiently worked through it step by step until it was resolved. Besides, he is a fly dresser. When you seek his help, check out his tie! Many, many thanks for solving my issue.
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August 2023 by Benjamin Shirley
Simon helped us with our new Motorola phones. Super nice guy, very professional and knowledgeable. Not pushy and he was easy to talk to. Would recommend him to my friends any time.
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August 2023 by Susan Fleece
Drew was awesome. Came in for a bill pay and has questions about my phone that no one else could figured out, asked about 10 people and he figured it out. It took the time with me.
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June 2023 by Jadah Pierce
Joshua and Trey(?) were awesome. My phone was not receiving texts and Joshua tried everything he could and ended up fixing it in the end- something other Verizon locations wouldn’t give me the time of day about. Overall awesome people taking time out of their day to help me! Thanks guys.
