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June 2024 by Dave Richardson
Locked the doors 20 min before closing
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April 2024 by Nick
Their favorite answer is, "I don't know". Absolutely no point in this store existing if they can't answer general questions regarding my account or products they just sold me.
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March 2024 by A. Louardy
Horrible experience. Are these people even qualified? If you don’t love your job, then go somewhere else. If a customer has a simple question because they’re curious, what is there to be rude about?! Paige was absolutely terrible. Even if you’re having a bad day, come on. Don’t go to this store. Terrible.
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February 2024 by Meowzzor
Yikes. I have no idea how to even express how incredibly poorly we were treated. We actually said never mind and left. I am baffled how rude the staff was. I understand having a bad day.. but in saying that, I've never been treated more poorly. Do yourself a favor and avoid this place. There are other verizon stores, trust me it's worth the drive or wait.
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February 2024 by Christian Perez
Went in (2/04/24 @ 3:15) to get an upgrade and add a new line, but shortly left without both, due to the intolerable attitude of the frizzy haired blonde who “assisted” us at this location. (Didn’t get her name, because she didn’t bother to introduce herself.)
From the second we walked into the store, to the moment we left, she was rude, snippy, and overall just embarrassingly disrespectful. I’ve never experienced such poor, unprovoked, behavior from a customer service rep.
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February 2024 by Patrick O.
Nothing can really be accomplished at this store. We drove out on a snowy day at the Orchard location but they were temporarily closed and detoured us here. We just wanted to return a defective gateway that was swapped with a new one and replace a defective WiFi extender. They instructed us to reach out to customer care to get a label and box because apparently the right hand doesn’t talk to the left hand. They do not have the extender in stock. Compared to Xfinity which was seamless to my experience, the process with Verizon is not efficient and needs improvement. I wish I never switched. These stores serves no purpose.
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January 2024 by Jeff Dorschner
We went to this location to pick up phones we order over the phone. The employees told us we didn’t have phones there to pick up and suggested we call customer service. They refused to help us locate the store where the newly purchased phones were located. They were rude, not helpful, and essentially told us to leave and figure everything out ourselves. I’d recommend using any Verizon store but this one. Rude and no concern for customer care.
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January 2024 by Jeff D.
We went to this location to pick up phones we order over the phone. The employees told us we didn't have phones there to pick up and suggested we call customer service. They refused to help us locate the store where the newly purchased phones were located. They were rude, not helpful, and essentially told us to leave and figure everything out ourselves. I'd recommend using any Verizon store but this one. Rude and no concern for customer care.
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January 2024 by Patrick Opinion
Nothing can really be accomplished at this store. We drove out on a snowy day at the Orchard location but they were temporarily closed and detoured us here. We just wanted to return a defective gateway that was swapped with a new one and replace a defective WiFi extender. They instructed us to reach out to customer care to get a label and box because apparently the right hand doesn’t talk to the left hand. They do not have the extender in stock. Compared to Xfinity which was seamless to my experience, the process with Verizon is not efficient and needs improvement. I wish I never switched. These stores serves no purpose.
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December 2023 by Jodie C.
I had a terrible experience with Paige at the Broomfield Verizon store. Her rudeness and dismissive behavior left a negative impression. Paige didn't engage with us, avoiding eye contact during the conversation, scooting our phones back and forth without explanation and overall showing an unwillingness to assist w the process of porting over our phone lines from previous carrier. Customer service should be respectful, and unfortunately, this interaction did not meet those expectations. I hope improvements can be made in the future.
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December 2023 by Richard Irvin
Great svs great sales person
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December 2023 by John B.
What a joke for "professionalism" and customer service. I had a guy named Saul (I believe it was): the guy literally had his earbuds in during his shift while "working" and supposedly assisting me. Instead of him doing anything helpful in person though...he had me call their customer support number (of which I got a girl in the Philippines, of course) and had to sit, in their own store, and be on the phone with their remote customer service -- for literally over 1 hour and 34 minutes. No, I'm not exaggerating: I have a screenshot of the call time and number before it ended. Heck, I'll even attach it to this review. Their support number is 611 from a Verizon network phone. At least the girl in the Philippines was vastly more helpful than the person who was literally in front of me in the store. When I put her on speaker to talk to him, he wouldn't even address her...as if he didn't care to hear what she had to say. At least from the person I got stuck with...their service is trash. Great job of representing your company, guy -- maybe next time have enough professionalism to take your earbuds out during your shift?
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December 2023 by Alicia Michel
Page was am awesome help and was able to lower my bill by over $100.00.Corporate stores for some reason have more staff and they are WILLING TO HELP. Me and my son received exceptional customer service from Page. She was ?
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December 2023 by Dusty Jean Fries
It's unfortunate if someone has had a less than surprisingly pleasant experience at this corporate store. If you are an online shopper and know what THE best deal is only go to store #468 in Broomfield. Get in / Get OUT smoothly with their inventory and staffing. Give my best to Paige if you are so lucky to have her help you!
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November 2023 by Cameron Fiorenza
Horrible customer service -- Thomas, the manager, lacks direction, education, and actual customer service skills.Went there to transfer my phone number from TMobile to Verizon on my partner/husband's account. The customer agent had a terrible attitude about transferring my phone number over to my partner's account (maybe he was also jealous I have a husband as a gay man), but I called my man to have him confirm the request. The individual said that I wasn't an authorized user, even tho I recited the account pin and had my husband (account owner) on the phone. Mind you, we can in not even three days ago to confirm the account request with a different worker.This time, this different individual had attitude, no customer service, and all could say was "it's corporate policy". When I asked to see said policy, no one could bring it up to me and I was told to "go search it online" by the manager. He even admitted "I don't know where the policy is", which is a part of his job to know this stuff. Not hard to know. The manager also said using a corporate phone number for transferring numbers is quicker than in person. Sounds like laziness to me.Wow-- the lack of management is astounding. Save yourself the trouble and avoid at all costs.UPDATE: I went to the store at 10398 Reed St. and was IMMEDIATELY helped. It is NOT against company policy to have confirmation over the phone for adding a user to an account. Trystan at the 10398 Reed St. location was able to text my partner and within seconds have confirmation from my husband. Tells me the 4680 120th Ave location is full of employees and managers who are lazy and only know how to sell product, not deliver customer service.
