Road Runner Sports is a running, walking, and training shoe store with over 35 years of experience. Customers frequently praise the great and helpful customer service, noting that staff members are knowledgeable, kind, patient, and take their time with fittings. Many report satisfying experiences and find the perfect shoe after trying on multiple pairs, with some shoppers returning repeatedly for the consistent courtesy and expertise. The store features the Perfect Fit Zone for fit analysis and offers a VIP membership with benefits like savings, free shipping, and a Perfect Fit Promise allowing exchanges within three months. However, several reviews warn that this VIP Rewards membership is sometimes sold in a misleading manner, described as free before customers are charged an auto-renewal fee. While some report speedy and understanding customer service in resolving these membership refunds, others describe the practice as shady and sketchy. The business is community-oriented, sponsoring race packet pickups and hosting in-store events. Despite the membership concerns, many customers love their shoes and the store, with some purchasing all their running shoes there and appreciating the hassle-free exchange policy.
If you are thinking about starting to run, this is the right place to buy not only good tennis shoes where they will help you choose the best ones for your stride but also an insole that provides greater support where you need it. 100% recommended.
May 2024
Employees friendly and helpful. Large variety of shoes and clothing.
May 2024
Great customer service with Beau! He took his time to help anyone who had questions. Even when it was busy he was very helpful with fitting me with shoes. I'm so happy with my shoes and will be going back soon for another pair. Even my friend that went with me love the customer service and got a pair of shoes too.
