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December 2023 by Jennifer Mendoza
Great branch. Called ahead for a large cash withdrawal close to closing time. They made sure to plan ahead so I was well taken care of.
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December 2023 by Invin
I love coming all the time the girls always solve any issue i might have and take the time to explain everything and make sure I understand as i struggle sometimes they are super patient with me.
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December 2023 by swirling guzman
I did a couple loans here with Gabi and she was extremely kind and professional. She was always great with contacting me during the process.
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December 2023 by Renee Brown
I have been with the credit union for twenty years. I feel fully welcome when I go there. I’m a talkative person. I talk with them and they listen.
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December 2023 by John Carpenter
Really great bank. Friendly and helpful staff. One of the managers, Colin, helped me out big time too.
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December 2023 by Ross Atwood
Have had good help and experience with PMCU and the team, happy to be a continuing member!
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November 2023 by Carter Blease
Amazing service delivered by excellent staff who are very attentive and kind. We highly recommend this location for all of your banking needs.
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November 2023 by Grace Jones
Love the banking experience and customer service premier members credit union has to offer!
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September 2023 by Victor Garcia
The lack of customer care & service was not great at all on our biggest purchase of our lives our home we walked in 9am in the morning to wire our total closing costs to our lender to be able to get our keys. Apperantly this is the only bank that cant do same day wiring after being told it takes time and that 2pm is the deadline and that our money should be wired. It never happend and seemed as if it we never walked in the first place to place a wire transfer. Emberassing to say the least & most unprofessinal branch that ive seen. Seemed to have no knowledge at all about the process if it wasnt for us constantly asking the wire would have never gone through and causing our closing date to be pushed. I definitely will not be banking here.
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September 2023 by David Blair
My ATM had 2 withdrawal that I did not make the rude teller basically said to bad . The app don't work now my money don't feel safe at this bank beware.
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April 2023 by Angelica Azacia Jade
I was referred by a family member to go open an account with this credit union, and I did. Mireya has been the one helping me through this whole process and she’s been such a big help. Great customer service and very knowledgeable.
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September 2022 by luke pot
Don't use this bank if you have large cash holdings. They will make it almost impossible for you to make money transfers over 20K. You have to wait 3 to 4 days just to get a response of if you're allowed to move your money. This should be illegal. Don't use this bank if you have large cash holdings. I was assured when I opened my account this would not happen and they lied to me. Has cost me a lot in my contracting.
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September 2022 by Chris S.
Worst place to take a car loan out they will steal evey cent they can from you I took out a loan for 7k in 2019 and to this day in September 10th 2022 I owe 7k I pay 270 a month let's not even mention when I go to pay my car in person so I don't have to pay the 20$ fee over the phone they never allow me to pay them and I have to wait on the phone for over an hour to get ahold of some "member solutions" that's one company that should of got shut down when covid hit long story short it takes me almost 3 hours to pay my car I wanna move states how d*** this company is NEVER COME HERE
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August 2022 by AJ Ayala
They seem to run off different policies then what their call center goes by. I needed a new debit card since I just lost my wallet. I called into PMCU to confirm if I went to a branch with my social and birth certificate I could confirm my account with my security questions. Only to be told by the bank manager karen,, that was not the case and they run off a policy that they must see a license first. I JUST LOST MY WALLET they told me to go to a DMV ( was also told walk up are no longer needed, that was a lie.) Wasted 4 hours here waiting to get through the DMV. I hope the branch near me gets its card machine working soon, this almost with other issues made me leave
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April 2022 by Anthony Quintana
I've always had good quick service at their branches. The app is easy to use. I would recommend this credit union. The only issue I had is that if they suspect any fraudulent activity, they will cancel your debit card without notice instead of reaching out to the customer and inquiring about it. This happened to me twice within a 2 month period.
