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February 2024 by Madison Fisher
Friendly staff.
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February 2024 by Julie Layne
Prices are very high. I purchased my dog food there because it is close to where I live. They do not give coupons anymore to help with expenses dog food costs. The people that work there are not very friendly as well. I’ll look again on line to see if I can purchase there.
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February 2024 by Laurie Laurie
I loved the puppy training class. Mike was an excellent instructor. He was an expert in not only how to train dogs, but how to teach people to act in ways that dogs would understand and respect. He recognized my weakness that made it difficult to train my puppy and offered respectful advice that worked! The class was also fun!
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January 2024 by David
Overall, this is a pretty excellent pet store, they do well at keeping it stocked on the staff is pretty decent! I try to hold my expectations low since I am going to a pet store, but this placed as well! I highly suggest stopping here if you need anything for your dog or cat, or any other animal for that matter!
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December 2023 by Amy Weber
literally the dumbest staff. Tried to pay with an old style 50.00 bill which I got from the bank , she marked it with her special marker it passed . But it didn't have the markings of the new money DUH it's old money but still GOOD money. She refused to take it because she has never seen one before. For future you ignorant fool, I have attached an image.To all of the younger generations please do the world a favor and educate yourselves pull your heads from your rears and LEARN. Because of this idiot I will now order Everything I need from chewy and vow to never spend another dime in PetSmart. May all of their stores go broke.Update.used this same money at next door store. No issues! You lost a life customer due to inept staff
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October 2023 by Ivan Shcherbiuk
Very nice place I buy my beautiful birds also I bought good supplies for them. I’m really happy that I bought that cute birds in a PetSmart,thank you ?
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September 2023 by Julie Mendoza
All the Kudos to the Orchard Pkwy grooming department. I had rough experience at a different location. I had to wait a great deal of time and then was told by chihuahua was too unsettled to have his nails trimmed. Totally different story at this location. They got him right in and handled him with compassion and care. Chihuahuas are tough doggies, but this salon took care of him with A+ service.
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August 2023 by Robert Bronte
They really help me with my chihuahua. They definitely have a lot of sympathy and empathy. I highly recommend this place
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August 2023 by Jordans Mom
so we usually use leo who is the best but idk where he was so we sent in our loving doggy in after the groomer asked us exactly how we wanted her cut and she literally completely shaved her whole body which we are dissatisfied with in so many ways and our baby is so sad smh this is the worst place to groom your dogs please don’t!!!!!
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July 2023 by Sue Dingeman
Ashley did a fantastic job on grooming my Silky Terrier Oliver today! He's usually fidgety, but she able to clip him perfectly! Thank you so much!
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July 2023 by Ashley Valdez
I’ve never felt the need to write a review until now. Store leader Taylor had a very bad attitude and lacks customer service skills.I tried to make a return and was Taylor was rude because I was unaware they were not able to send my money back without my physical card . Called store and spoke to Karen .Came back to return and Taylor approached accusing me of attempting to return a different product . Opened product in front of me to peek inside . Did not complete my return (within the return period)Karen made the exception for me to help personally.Overal mean staff. Bad service . Not welcoming . Will not be coming back after that bad experience.Honestly felt like discrimination, so disappointed.
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May 2023 by Julia Becker
Shannon and Justin were amazing!! I didn’t know too much about geckos, but last minute I got my brother’s gecko since he was moving out of state. They both had lots of knowledge and were so helpful to me. Thank you guys!!
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May 2023 by mike Stettenbenz
I recently adopted a puppy that ended up not being weaned. The team member that helped was awesome. She helped us find everything I needed to keep this dog healthy and alive. The store was well stocked and had everything else needed. A lot of items included warranties at no additional costs.
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May 2023 by Cassandra Camack
Groomer left my dog traumatized. Brought her in for an appointment with Amanda to be groomed. My dog hadn't been there for more then maybe an hour when I get a call stating that my dog was doing poorly and that the groomer had no experience. I came to get her and the way Amanda left her was completely embarrassing. Not only did I come in to my dog choking, panicking and freaking out but they left her fur all on her face head and front paws. Im glad they didnt charge me but I ended up spending the rest of my sunday about 3 hours fixing the disaster.
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May 2023 by Eric Mantzke
Check my history...I have never before written a poor Google review, only positive, but I had the most bizarre experience at the 144th street location.I went in to buy 10 neon tetras ( little tiny fish) for my fish tank.I was in a bit of a hurry and did not want to answer questions from Shannon (store manager) about what my fish tank size and set-up was. Politely I declined and said I just stopped in to buy 10 little fish and I need to get on with my day.Because I didn't want to answer questions about what size my fish tank set-up was at my home, she refused to sell me the 10 little fish.I thought it was a joke at first, but Shannon was serious.When I asked why she said, and I quote, "These are my pets and I want to make sure they go to a good home".I understand and respect any animal retailers being diligent, but it got a little weird for me when it went to refusing to sell 10 little fish and thinking that they are her "pets".But its ok...The location on Washington street got me in and out quickly, great service, and we all had a laugh about this experience. Ill be going to Washington Street (better Google star rating overall) going forward.Thank you Washington Street PetsMart!