-
August 2024 by C J
I purchased a vehicle with 60,000 miles on it, two weeks ago. It was not pre certified due to the year. The loan amount and interest was incorrect. The loan provider fixed it. The first loan application was attempted with (Wells Fargo) and was denied because the vehicle was over priced. The employees stated they prefer credit unions, so they can get the retail price requested. The vehicle I purchased requires rotors to be done at the same time as brakes pads, due to the type of vehicle. They threw cheep pads on the front and said they did the brakes. The vehicle is all wheel drive so they all wear the same. I called Audi to get quote on new brakes due to squeaking. They stated that they will not only do the break pads, the brakes and rotors must be done at the same time. Just because it says Mercedes don’t trust these employees. There were several men involved in this situation. They can’t even provide a pre inspection sheet of what was done to the vehicle prior to putting on the lot. My guess is because other than cheep brake pads, nothing else was done. In addition, there is also a coolant leak. (See photos)
-
August 2024 by Nicol Trujillo
Tyler Roby was amazing! He got everything ready for me to bring my car in, kept me up to date with what was going on with my car. When I was leaving Tyler explained everything I need to do to my car so I could understand.
Thank you very much! I will be back!
Nicol
-
August 2024 by Lisa Schneebeli
We had DEF system codes on our Mercedes Sprinter. Alec and his team helped us out and it was amazing. Kind and friendly staff and they all loved up our dogs. They not only addressed our issue but went above and beyond to be sure all our recall issues had been address as well. Thank you all so much for making repairs pretty painless.
-
August 2024 by Jake Wells
i took my 2012 Sprinter in to get the emissions modification done a few months ago. i was pretty nervous given the outcomes some people have had with this modification. Randall and the team took good care of us, and after replacing some glow plugs in addition to the modification, the van is running great with no CEL. thanks guys!
-
August 2024 by Bill Ortmann
Had a brake issue with my 2018 Sprinter. Took it in on a Tues, got it back on a Fri. Service writer was professional and kept me informed throughout the whole process. Other than being expensive, everything was great.
-
August 2024 by Robert Flohr
The whole experience was perfect.
-
August 2024 by David Pshichenko
This dealership is OUTRAGEUS!!!!!!!!!!! I would NEVER EVER recommend this dealership to anyone. They RIPP you off like you wouldn't even comprehend with the reasoning why they forced you to pay you that much. Not even to mention, MOST OF THE STUFF, THEY DIDN'T FIX the problems I still have on my car!!!!!! I brought in my car twice for them to fix EVERYTHING, and the problems that I had, I still have it. The first time I brought in my car to have EVERYTHING Fixed, they DIDN'T FIX ANYTHING, and they had my car for 1 week. Tyler was the advisor I had, and he said that just for my Service B, it would cost me $1,355!!!! This is outrages. My friend owns a GMC, and for him to complete a full service, it would cost him between $157 to $355 max. On the second time that I brought in my car to the dealership. They had my car for 2 weeks, they finally fixed only one issue. But I STILL have A LOT OF pop ups on my screen like, brake assist inoperative, send to dealer, and so much more pop ups. This is a scam, I paid them for barley anything getting fixed. I got lawyers involved.
-
August 2024 by Chaitanya Brandon Ives
Great experience with Alec Cherry, service rep. He was thorough and accommodating. Thanks guys!
-
August 2024 by Brian Bengtson
Professional, efficient and no surprises!
-
August 2024 by Jill Grant
Amazing service, thanks so much!!
-
August 2024 by Nicole Poledica
The staff is extremely helpful and friendly! This will be the only place I take my car to! They are knowledgeable and make you feel welcome. Tyler has been such a great advisor as well. I cannot say enough good things about h8m!
-
August 2024 by Jonathan L Levine
I have bought 14 vehicles in the past 5 years
and with the GREAT SERVICE DEPARTMENT
And I plan to buy more next year.
My service provider (Adam Wells) is always on top of everything and the Service Manager
Andrew makes sure that the Customer is always put FIRST!
Thank You again
Highly recommend
-
August 2024 by Denise Balkas
My recent visit to Mercedes Benz Westminster was great. Tyler Roby handled everything efficiently. This is my second great customer service experience with him.’ He is my go to guy! Thank you!
-
August 2024 by Lori Jackson
My car was ready on time and clean upon pick up.
I was provided a loaner, as promised and it all worked out well. MB must be selling lots of cars!! Thanks Andre’ for another job well done!!
-
August 2024 by Grant Gurnee
Nate provided excellent service with great communication throughout.
