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June 2024 by Judith Broyles
My husband died recently. My name is on our account, but it was not on the debit card. After I provided a death certificate, I was told I could no longer use his card to access the ATM. They ordered a new card with my name on it, but it would take 5-7 business days. When it finally arrived, I had a brand new card with MY HUSBAND’S NAME ON IT.
When I went back to the bank, I asked them to expedite the delivery of the new card. They said that expediting the delivery would cost $5. I was astounded that the bank would not be at all accountable for THEIR screw up and that they were actually going to charge me to fix it! Meanwhile, I can’t use the ATM, which is the only way to deposit or get cash. Crazy! They are willing to lose a customer who has been banking with them for 40 years over $5!
There’s a very nice 1st Bank right across the street with real tellers, excellent reviews, and people behind desks ready to help you. They were very caring when I visited with them. Buh bye, Chase.
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May 2024 by Tim J.
Not a bank. Just an atm in a building with attendants
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May 2024 by Tina McDonald
Absolutely worthless, no teller services if you lose debit card. No cash withdrawals, no cash deposits, and the just show you to deposit check by app.
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January 2024 by Darren Hitchman
Megan and Lesley are both life savers and super nice ! They helped me tremendously and were really nice to my little sister while waiting
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January 2024 by Keith Sears
What kind of bank has no tellers there’s no tellers here to help you. You have to deposit a check in an ATM and then do a withdrawal even have a bank here.
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August 2023 by lkdenver
???♀️??As a kid, we were told to dress for the job we wanted, however, today I got thrown a curve (and yes, I want his job!? )today, I met Mr. ATM! ?I went to this Chase branch to deposit some cash. However, since my debit card had been compromised last week, I am waiting for the replacement, & couldn’t use the ATM. I tried to use my Chase Sapphire card, same PIN number, but you can only withdrawal or make a pmt to your account. ???♀️?OK I back up the car, flip around to the front of the bank, and dig through my purse for a deposit slip. Inside was a nice man, asking if he could help. I said sure, just need to deposit some cash ?. Oh, I’m sorry this Chase is just an ATM branch. I said excuse me?? as he is standing there in his little outfit, with his computer/cell phone, and the branch is fully functioning with air-conditioning, lights, couches and looks like any other branch.I explain my debit card was compromised, & I just needed to deposit cash, showing him both deposit slip and cash. He says to me: ?Well when it comes in the mail, you come right back here, and you can use it in the machine over in the corner ? So, this building, that takes up a third of a parking lot, with four other visible employees, including this guy at the door, are all just PR for an ATM!! I walked out of there stunned. I want his job, benefits and stress free existence. Unreal
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July 2023 by Brandon Narvaez
ATMs never work. No workers there to take deposits. Useless location
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June 2023 by JOHN ORNELAS
Staff wasn't able to help or direct me for help.
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January 2023 by Kayla Colvin
This chase building is not a bank. I walked in and the lady got up from her desk, which was designed to look like a restaurant booth, and asked how she could help me. I wanted to cash a check and she informed me that this bank did not carry money and gestured to the ATM at the center of the room. If this is the future of banking, I'm not into it. A bank with no money........that is not a bank.
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September 2022 by Carmen Escalera
What happen to customer service? Just a quick thumbs way down to banks that you can no longer talk to a real person in America (also tried to call, but the person in India whom I reached said “the deposit you made online was made in your joint account holders name (my husband) so we need to speak w him in order to give you any information on that deposit) Uuuuuggggghhhh! I need some real customer service here!!
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June 2022 by Stephanie Aragon
Drive thru is closed they make you go inside !
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June 2022 by M
No tellers, just an ATM and someone to tell you to go somewhere else for help. Not business friendly, terrible location.
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May 2022 by Radicalkk
I am starting to hate chase. This branch especially is garbage. Why do you even have a branch with no tells in it first? Second why do you only have 2 atms in the drive through if there’s no more tellers remove the other two lanes and add more? Also you need more atms inside if this is a “self service location” it takes forever some days also WHY ARE THE OUTSIDE ATMS ALWAYS BROKEN IN SOME WAY?! Step it up you used to be an amazing bank but it’s really heading downhill.
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October 2021 by Kamerone C.
These mf Never shipped my debit card and I know they didn't just so I'd have to pay a fee to get my card before bills are due
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October 2021 by Mike
No tellers, just an ATM and someone to tell you to go somewhere else for help. Not business friendly, terrible location.
